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E_UNEXPECTED 0x8000ffff and 0x8000247 errors


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#1 quietman7

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Posted 18 June 2013 - 02:17 PM

Anyone up for some investigating?

Windows Update does not work and I cannot install Windows 7 SP1 with getting errors.

See this topic I posted at HP: E_UNEXPECTED 0x8000ffff and 0x8000247 errors after replacing HD and using HP Recover Disks.

No reply at HP as of yet...I may have confounded their reps who are usually pretty good at giving suggestions.

My brain is fried after the past several days of researching this issue, fixing my tractor and trying to figure out how to hook up one of these new tunerless VCR/DVD Combo which no longer have the co-ax in/out cables on the back.

I figure with more eyes looking maybe I missed something.
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#2 niemiro

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Posted 18 June 2013 - 02:49 PM

Hello :)

 

Can you please copy to the Desktop, zip up, and upload, the entire C:\Windows\Logs\CBS folder please (the whole folder as I want every log in there)

 

Secondly...you need to download an updated Intel Matrix Storage Controller Driver/Intel Rapid Storage Controller Technology Driver, or similar. 99% of the time that's the fix for your error :)

 

Get it from the Intel Driver Update Utility, IMO, it ensures you get exactly the right driver and has worked very well for all cases of this error I've personally dealt with over the years, plus related errors which require a similar fix.

 

Good luck!

 

Richard


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Yes, I'm a bit weird :P


#3 quietman7

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Posted 19 June 2013 - 08:17 AM

Good morning Richard

Thanks for replying.

The CBS folder has been zipped and attached in a second posting for your review.

I went to the Intel Driver Update Utility page as you suggested. When selecting Check your system for the latest updates, these were the listed results:
 
Graphics Driver 
Product Detected Mobile Intel® 4 Series Express Chipset Family 
Current Driver Installed  8.15.10.2086  
Newer Driver Available:  15.17.19.64.2869 (8.15.10.2869)
Download: Win7Vista_64_151719.exe

Intel Chipset Software Installation Utility (Chipset INF)
Product Detected  Intel® 6, 5, 4, 3, 900 Series Chipsets  
Current Version Installed  9.1.1.1023  

Audio Driver for Intel Desktop Board 
Product Detected  Realtek High Definition Audio  
Current Driver Installed  6.0.1.6037  

Wireless Networking (WiFi)
Product Detected  Realtek RTL8191SE 802.11b/g/n WiFi Adapter  
Current Driver Installed  2010.0.119.2010  

Wired Networking
Product Detected  Realtek PCIe FE Family Controller  
Current Driver Installed  7.11.1127.2009
Only the Graphics driver was listed with a download button. All the others said, "This device is unknown or unsupported. Please contact the manufacturer for possible updates."

Since none of these appear to be the driver we are looking for, I then went to the Intel Download Center...conducted a search and this was the only result I received.
 
Intel Matrix Storage Manager 7/17/2009 v8.9.0.1023
Supports SATA RAID 5/10 on specific desktop platforms, SATA RAID 0/1, AHCI, and matrix RAID on specific desktop and mobile platforms
This is the Intel Matrix Storage Manager download page.

I downloaded and saved the file (iata_enu.exe) but did not install just wait as I want to be sure this is the one you want me to use.

Thanks for the assist.
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#4 quietman7

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Posted 19 June 2013 - 08:32 AM

CBS zipped file.

Attached Files

  • Attached File  CBS.zip   69.64KB   2 downloads

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#5 niemiro

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Posted 19 June 2013 - 11:37 AM

Hello again :)

 

Those Intel Drivers are a bit of a pain to be honest :P. They keep giving them lots of confusing names. I wish it just said "Chipset Driver" or "Storage Controller Driver" or "Combined Package of Chipset and Storage Controller Drivers". Then everybody would know what was inside.

 

Anyway, I see this error a lot when people change hard disks, both when people re-image the previous install, and when people clean install. And I've always found it quite a tricky error to fix because I haven't yet found a way of pinning down exactly which driver is causing the problem, so we end up having to update them all.

 

Ideally, you need to update both the chipset and the Intel Matrix Storage Manager driver. That gives you the best chance of success.The one you posted above looks good. But...please also update the chipset drivers if you can find a newer set. The right hand pane of this page helps: https://downloadcenter.intel.com/default.aspx

 

Please also be slightly careful to get the right drivers. I've come across a couple of instances of Intel driver installation wizards not blocking inappropriate driver installs, which has caused a few headaches in the past :) Last Known Good Config should sort it out though.

 

 

If you install both of those, and it does not do the trick, open up a Command Prompt and paste in the following lines:

net stop cryptsvc
esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
esentutl /k %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
net start cryptsvc

Then please right click > Select All > right click again > and then paste here the output from those commands. Neither do or fix anything, the first verifies the integrity of the datastore, the second verifies the checksums.

 

Finally, please upload %systemroot%\System32\catroot2\dberr.txt

 

Thank you!

 

Richard

 

EDIT: If either of those commands give an Access Denied message, I've got a convenient tool I'll provide instructions for which will back-up permissions and ownership on any given file, take permissions (and ownership), and then restore it exactly how it was at the end. That should sort it out :)


Edited by niemiro, 19 June 2013 - 11:38 AM.

One of the very few people in the world who is truly enthused about Windows Update and how it works...

 

Yes, I'm a bit weird :P


#6 quietman7

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Posted 19 June 2013 - 01:49 PM

I tried to install the Intel Matrix Storage Manager driver I downloaded yesterday and received a message.
 

The computer currently contains driver version 8.9.4.1004,
which is newer than the version you are about to install.

Are you sure you want to overwrite the current driver with the older 8.9.0.1023?


I said no and did another search at Intel...all the results were for v8.9.0.1023 so it appears the one installed on this machine is the most current.

I searched again for the Intel Chipset Device Software (INF Update Utility) and found v9.4.0.1017 dated 2/27/13.
According to my prior search results, the current version on this system is 9.1.1.1023. I had to installed this twice. The second attempt seemed to go ok but I received no message about a successful installation. Nothing apparently different on the machine.

Since you original said to look for an updated Intel Matrix Storage Controller Driver/Intel Rapid Storage Controller Technology Driver, I went back to Intel and found an Intel Rapid Storage Technology RAID Driver v12.5.0.1066 dated 3/22/13.

Search results here. It did not specify if for Windows 7 64-bit...just indicated Windows 7.

Should I try that one instead of the Matrix Storage Manager driver?

Note: I did not run the commands as you said if I install both and that did not work.
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#7 quietman7

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Posted 19 June 2013 - 02:17 PM

From the search results page I clicked the link for Intel Rapid Storage Technology (Intel® RST) RAID Driver and found the x64 version so I downloaded it just in case.

Looking inside the zip file, I see two .inf install setup info files.

iaAHCIC.inf
iaStorAC.inf
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#8 niemiro

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Posted 19 June 2013 - 02:33 PM

:)

 

When a computer has a e.g chipset driver newer than what's available on the Intel website, it means it's a customized driver for the OEM. I suspect this driver is the problematic one. I would suggest leaving all of the others alone for the time being, and focusing on just the Intel Matrix Storage Manager.

 

First, please run those commands I gave you in my last post. I strongly suspect that neither will find any integrity violations (basically, both will ambiguously say completed successfully - failure to complete == integrity violations). If both complete successfully, we have a driver issue on our hands. If one of them fails to complete successfully, we have a store corruption on our hands (which is usually pretty easy to fix).

 

If it turns out to be driver related as I strongly suspect it will be, first port of call is to update to the latest OEM drivers. Unfortunately, you already have the latest OEM version of the Intel Matrix Storage Technology Driver. The only one we can update is the chipset: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-87204-1&cc=us&dlc=en&lc=en&os=4063&product=4221227&sw_lang=

 

Please do so. Intel's changelog doesn't look promising, but you may as well try.

 

 

I think you can probably see why I hate this error. It's such an inexact science. Give me a corrupt registry key or servicing store any day - I can fix those off logfiles and hard facts.

 

After this, we end up in the land of rolling back to stock Intel drivers which I don't want to have to do if I can possibly help it - I've had one computer head south off that (only one, but still one). LKGC fixed it, but even so...

 

Which is why I'll take a look over dberr.txt first. Your CBS logfiles haven't helped much TBH. It's just a carbon copy of the exact generic errors I always see with this problem. No leads at all.

 

One last thing. Can you please post an MGADiag report: go.microsoft.com/fwlink/?linkid=52012

 

I am not doubting the authenticity of this install in any way. Your problem is, as ever, with catalog verification. With this error, you'll always find tons of "Self trust verification failed for", 0x800b0100 errors (effectively the same thing), etc. etc. in CBS.log. The actual failure is down to a failure to verify files using the cat store (hence my focus on the catroot2). I would like to see if your problem is isolated to Windows Update, or whether MGADiag which also verifies digital signatures using the cat store fails too. For this reason, MGADiag may incorrectly report your Windows as non-genuine. I know this to be an unreliable result.

 

Thank you!

 

Richard


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#9 quietman7

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Posted 19 June 2013 - 03:04 PM

I downloaded the Chipset and MGADiag.exe file but things will have to wait until this evening after I get home from work.

Odd that you mention authenticity. When I checked in System Properties after completing the recovery and before encountering the current problem, activation initially did not show...after 10-15 seconds it then populated. Did the same thing each time I opened it. As a double check I used slui.exe 4

I had called to get confirmation ...the computer voice assistant said Windows was not genuine windows but when entering my product ID and clicking next in the screen, it said activation successful. I was never able to speak with a live rep about that but since it activated ok, I did not think anything more about it.
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#10 quietman7

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Posted 19 June 2013 - 05:27 PM

I have attached the dberr.txt as a zipped file.

I ran MGADiag and included the report. Although it indicates License Status: Licensed, the product key does not match the sticker on the bottom of the laptop.
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D1899205-C619-4341-AA89-C6E90E34ECD7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D1899205-C619-4341-AA89-C6E90E34ECD7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3598573354-3766951446-543561152</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20100426000000.000000+000</Date></BIOS><HWID>5EBA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1662013
Installation ID: 009611030305157763768214318801914184740723818314593031
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 6/19/2013 6:06:46 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAJJSAaqaoSnA4Gf5xvPZkLNjfzBJWuA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst



I attempted to install the Intel Chipset Installation Utility but received another message advising:
 
The computer currently contains driver version 9.4.0.1017
which is newer than the version you are about to install.

Are you sure you want to overwrite the current driver with the older 9.1.1.1025?
I said no.

It appears the Intel Chipset Device Software (INF Update Utility) I installed earlier today has similar drivers and that was v9.4.0.1017. The Chipset Installation Utility must be detecting this version and providing the alert.

Should I roll back to an earlier restore point before I did that installation and try this one again since it is specifically for the Compaq Presario CQ62-219WM?

BTW Richard, thank you for taking the time to assist me with this.

Attached Files


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#11 quietman7

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Posted 19 June 2013 - 10:38 PM

I spent 3 hrs on the phone with MS Support tonight. I asked thwm about the discrepancy between the product key in the MGADiag report and the one on the certificate on the bottom of the laptop. The technician checked out the system and said not to worry about it as my license was showing as valid and activated.

MS Support tried everything I had already done even though I told them the steps I had taken. The last thing we tried was the System Update Readiness Tool KB947821 for Windows 7 x64 (Windows Update Standalone Installer). It was a large file so I was told to let it finish downloading, run the tool and they would call me back tomorrow.

I tried but Windows Update Standalone Installer stopped with the message:

Installer encountered an error 0xc8000247


That's the same error message I received the first time I ran the tool.

I agree with you, this has to be a driver issue.
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#12 niemiro

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Posted 20 June 2013 - 12:39 AM

I'll make my next post to you asap (currently about to go out). Your dberr.txt log has revealed that you have a rarer form of this error which may not be a straight driver issue...new angle to investigate. Currently sitting at home on my phone waiting to go out to school, will post again once there - but this particular strain of your error has a much better success rate :)

 

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#13 quietman7

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Posted 20 June 2013 - 06:45 AM

this particular strain of your error has a much better success rate :)

That's good news.
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#14 niemiro

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Posted 20 June 2013 - 11:51 AM

Hello again :)

Right, firstly, I would like to like to say that error code 0x8000ffff is an unspecified error, and so is a generic could-be-a-lot-of-things error.

Based on the information you gave in your first post, I took a guess at the specific underlying error, but I got it wrong (not that it really matters as you will find that it still comes down to updating various drivers at the end of the day, just for different reasons). I took dberr.txt for the purpose of confirming the error code.

Secondly, people run into problems when changing hard-disks not because of a change of manufacturer, not because of incorrect BIOS settings, not because incorrect drivers are installed, or anything else like, but because (quite sensibly) they change the size of the drive. They buy a bigger drive. And it is this that causes the problem.

The reason is that there is something called Advanced Format for drives. And the larger the drive, the more likely it is that your new drive uses the Advanced Format (when you get to 1.5TB, you are almost certain to have an Advanced Format drive.) However, it is not impossible for smaller drives to be of Advanced Format (AF). You said that you installed a 1TB drive. From this information, I assumed that this was *not* a AF issue, as it is not beyond the 1.5TB magic number. But it appears that you do have this problem anyway as your brand new drive does use AF.

Unfortunately, when Windows 7 was released, there wasn't much support for AF from driver makers or Microsoft as it was just too new. There were a lot of compatibility problems. Microsoft released an update to fix these problems. Unfortunately, this update will not install because of the error it is trying to fix. Your Windows Update won't work, so you can't install the update that will make it work. Problem!

And it is indeed a very big problem, and we see it a lot. Unfortunately, the absolute expert in this error has retired from forum work, but fortunately I know enough so not to worry :) [MowGreen, who you may remember from the security community, was a bit of a miracle worker on this error]

There are lots of possible fixes, and I'll talk you through them later, but for now, please open an Elevated Command Prompt and run this command, pasting the output here. It'll just absolutely confirm to me that this is a AF issue:

fsutil fsinfo ntfsinfo c:

 

Thank you!

Richard

 

P.S. Sorry about my delay in responding. I had to go to school and a few weeks ago my school got a new proxy server which blocks BC. I've persuaded them to unblock Sysnative, but I can't really ask them to unblock BC as well as those staff who originally thought that Sysnative should remain blocked might find out and then realize that Sysnative was unblocked and revert that unblocking too.


One of the very few people in the world who is truly enthused about Windows Update and how it works...

 

Yes, I'm a bit weird :P


#15 quietman7

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Posted 20 June 2013 - 01:25 PM

P.S. Sorry about my delay in responding. I had to go to school...

No need to apologize Richard. School and real life circumstances always comes first. We are all volunteers here and we reply with assistance to others as time permits.
 

...people run into problems when changing hard-disks not because of a change of manufacturer, not because of incorrect BIOS settings, not because incorrect drivers are installed, or anything else like, but because (quite sensibly) they change the size of the drive. They buy a bigger drive. And it is this that causes the problem.

That is what I did. Since "hardware" is not my main area of knowledge or expertise I had to do some research before getting a new. One of the articles I read said to get a hard drive larger than the one you were replacing...I can't recall exactly where I read that. My failed Toshiba was 250 GB so I purchased a 500 GB Toshiba. There was a new 250 GB on the shelf which I ignored because of what I read or that drive would have gone home with me instead.
 

Unfortunately, the absolute expert in this error has retired from forum work...MowGreen who you may remember from the security community

Yes I am familiar with MowGreen and his work in the security community...I've been around for a while myself and 'm almost as old. If you were taught by Mow, you were taught by one of the best.

I ran the command and exported the output to a .txt file.
 
NTFS Volume Serial Number : 0x8c3cae443cae2962
Version : 3.1
Number Sectors : 0x0000000038570fff
Total Clusters : 0x00000000070ae1ff
Free Clusters : 0x000000000694abc6
Total Reserved : 0x0000000000000090
Bytes Per Sector : 512
Bytes Per Cluster : 4096
Bytes Per FileRecord Segment : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length : 0x0000000009c40000
Mft Start Lcn : 0x00000000000c0000
Mft2 Start Lcn : 0x0000000000000002
Mft Zone Start : 0x00000000007e4e00
Mft Zone End : 0x00000000007f1620
RM Identifier: BEA7A152-D62F-11E2-AA22-A74C740CC663
The laptop usually connects to the net via our MiFi at home. I have the laptop at work and for some reason its not recognizing the network connection. Since Windows Troubleshooter is also affected by this I can't run it. Thus, I'm having to plug and unplug my flash drive brtwen work pc and laptop to retrieve the information so it's taking longer to do the steps.
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