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BSOD error due to ntoskernel and tcpip.sys


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#1 meeshagn

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Posted 18 June 2013 - 11:53 AM

Hi,

my laptop has been restarting regularly due to bluescreen error.. about 10 daysAttached File  minidump.zip   107.55KB   1 downloads back it was telling the error is due to ntoskernel so i updated all related device drivers such as wifi, bluetooth etc.. there was no problem for about 5 days when it started crashing again. this time it points out ntoskernel along with tcpip.sys.. what is wrong exactly? please help!



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#2 Anshad Edavana

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Posted 18 June 2013 - 02:09 PM

Hi

 

Welcome to the bleeping computer forum  :welcome:

 

Thank you for providing the dump files. To gather a better picture of the issue, we need some additional info. Please follow the below steps.

 

1 ) Post the full spec or model number of your Laptop\PC
 
2 ) Generate a report about your system using Speccy by reading the guide below.
 
 
 Post the web link displayed by Speccy in next reply.
 
3 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply

 

 

All of the crash dumps you provided shows same stop code - STOP 0x000000D1  DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

All of them blames Netio.sys which is a legit Windows file and hence simply not true. Some third party driver is causing Netio.sys to crash but unfortunately the dumps are not pointing to the real culprit. So our first step is to update the outdated drivers.

 

Assuming your laptop is Lenovo Thinkpad L412 , here is the driver download page.

 

http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT035555

 

Following drivers are fairly outdated.

 

wacommousefilter.sys        Fri Feb 16 23:42:17 2007

 

Tppwr64v.sys                    Wed Oct 18 14:10:21 2006  (Thinkpad power management )

 

smiifx64.sys                       Mon May 12 14:31:13 2008

 

Lenovo site lists both old and new drivers mixed. Here is the direct download link for the recent version of most important drivers.

 

BIOS update  -  http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/81uj22us.exe

 

LAN - http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/80r853ww.exe

 

WLAN - http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g1w218ww_s64.exe

 

Power management driver - http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/geku18ww.exe

 

Uninstall the existing drivers from Control Panel -->Programs and features before installing them.


Edited by Anshad Edavana, 18 June 2013 - 02:11 PM.


#3 meeshagn

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Posted 19 June 2013 - 01:08 AM

Hi thanks for replying so soon!  :thumbsup:  and about the further info

1) you assumed correctly my laptop is a lenovo thinkpad L412

2) pls find the attached specifications from speccy http://speccy.piriform.com/results/db66pSqvZ6dy3cDnqFxDjvX

3)The minitoolbox result - Attached File  Result.txt   25.03KB   2 downloads

 

Also i will update all the drivers like you suggested. Thanks once again  :)

 

 

 update:

i have also attached the minidumps of the 3 more crashes that occurred after i posted the question originally .. I think they point to the same error but am still attaching Attached File  dumps.zip   79.58KB   3 downloads. Also the latest bsod occurred during update of realtek LAN driver; not sure if it is related though.


Edited by meeshagn, 19 June 2013 - 02:24 AM.


#4 Anshad Edavana

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Posted 19 June 2013 - 06:15 AM

Hi

 

All the last 3 dumps shows the same error code - DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) 

 

How did you connecting to the internet ? (WiFi or LAN ) . Did you uninstalled the drivers before trying to update them ?. Clean installation is required to properly update the drivers. 

 

Also uninstall the following programs at least for testing.

 

µTorrent  (can cause network related crashes)

 

Xirrus Wi-Fi Inspector

 

If they are not responsible for the crashes, we can install them later.

 

If you are still getting the blue screens after updating the LAN, WiFI drivers and uninstalling the above softwares, do the following steps to enable driver verifier

It is a built in tool in Windows to stress test the third party drivers and find bugs in them.

 

1 ) Create a system restore point.

 

   http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-system-restore/

 

 

2 ) Create a system repair disc if you don't already have one.

 

    http://www.sevenforums.com/backup-restore/203061-create-system-repair-disc.html

 

3 ) Follow the instructions in the below link to enable driver verifier. Also clean the mindump folder.

 

     http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

4 ) Do the things that usually leads to blue screens. After you got at lease 3 BSOD, stop driver verifier and post the newly created dumps for analysis.

 

You will experience sluggishness after  enabling the verifier. It is expected as verifier will stress the drivers in all possible ways. 


Edited by Anshad Edavana, 19 June 2013 - 06:23 AM.


#5 meeshagn

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Posted 19 June 2013 - 08:18 AM

Hey,

I connect through wifi 99% of the time. Yes i uninstalled the previous drivers as you mentioned.  I will uninstall utorrent and wifi inspector and see what happens. Will keep you posted. Thanks!



#6 meeshagn

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Posted 26 June 2013 - 12:51 AM

Hey!

So 1 week is almost over and so far there have been no crashes!  I think the problem might have been with the wifi inspector.. Thanks a lot for your help :)



#7 Anshad Edavana

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Posted 27 June 2013 - 04:53 AM

Hi

 

Glad that we could help  :thumbup2:






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