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cannot get rid of browser hijack


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19 replies to this topic

#1 mjlally

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Posted 18 June 2013 - 07:26 AM

I have already run dds malwarebytes combofix and other tools before finding this site.

 

All seem to fix the problem initially but then it comes back. I can load pages normally in firefox but when I get a list of results on google searches, I can click through to the correct page from the search results once or twice, then the redirect starts to happen again generally but not always to ihavenet.com

 

Following one of the threads here I downloaded and ran frst64

 

the results are attached.

 

I have no idea which bits I can safely add to a fix list.

 

The date of the infection is no earlier than June 15 2013, I think.

 

Any help greatly appreciated.

 

John.

 

Attached File  Search.txt   781bytes   1 downloads

Attached File  FRST.txt   46.75KB   3 downloads



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#2 gringo_pr

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Posted 18 June 2013 - 11:07 PM



Hello mjlally

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 mjlally

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Posted 21 June 2013 - 01:59 AM

Hi Gringo,

 

thanks very much, that seems to have done the trick. I've given it a couple of days to make sure and the redirect has not happened again in that time. Will make a donation at the end of the month when I get paid. Thanks, again.

 

The log files generated are here

 

 

Attached Files



#4 gringo_pr

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Posted 21 June 2013 - 10:38 PM


Hello mjlally

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 mjlally

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Posted 25 June 2013 - 09:09 AM

Hello again,

 

I ran combofix and it seemed to have no problems.

 

I still have not had any browser redirects so looks like it is clean. Thanks.

 

combofix log attached

 

Attached File  ComboFix.txt   20.66KB   2 downloads

 



#6 gringo_pr

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Posted 25 June 2013 - 12:04 PM


Hello mjlally

we will run this now, it will help remove some files from the computer.


Blitzblank.

Download BlitzBlank and save it to your desktop. Open Blitzblank.exe
  • Click OK at the warning (and take note of it, this is a VERY powerful tool!).
  • Click the Script tab and copy/paste the following text there:
DeleteFile:
c:\windows\Tasks\xgynqs.job
c:\windows\SysWow64\iscsidscr.dll
c:\windows\SysWow64\cabinet6.dll
  • Click Execute Now. Your computer will need to reboot in order to replace the files.
  • When done, post me the report created by Blitzblank. you can find it at the root of the drive Normaly C:\
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 gringo_pr

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Posted 30 June 2013 - 12:06 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 mjlally

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Posted 01 July 2013 - 06:23 AM

Hi gringo,

 

sorry for delay getting back.

 

I followed your last instructions but had run avg and combofix before seeing it.

 

Blitzbank only found one of the files listed. Log attached if it is any use..

 

Attached File  blitzblank.log   392bytes   1 downloads

 

The problem seems to be fixed now, have had no trouble since before your last two replies.

 

 

Thanks,

John.

Attached Files



#9 gringo_pr

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Posted 01 July 2013 - 09:07 AM


Hello mjlally

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

File::
c:\windows\SysWow64\iscsidscr.dll
c:\windows\SysWow64\cabinet6.dll

 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 mjlally

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Posted 01 July 2013 - 06:58 PM

Hi,

 

computer seems to be running well. No problems running script.

 

combofix log:Attached File  ComboFix.txt   21.18KB   1 downloads



#11 gringo_pr

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Posted 01 July 2013 - 09:22 PM

Hello mjlally

I missed part of it before so I want to rerun this


Blitzblank.

Download BlitzBlank and save it to your desktop. Open Blitzblank.exe
  • Click OK at the warning (and take note of it, this is a VERY powerful tool!).
  • Click the Script tab and copy/paste the following text there:
DeleteFile:
c:\windows\Tasks\BQFRYWG.job
c:\windows\Tasks\xgynqs.job
c:\windows\SysWow64\iscsidscr.dll
c:\windows\SysWow64\cabinet6.dll
  • Click Execute Now. Your computer will need to reboot in order to replace the files.
  • When done, post me the report created by Blitzblank. you can find it at the root of the drive Normaly C:\
Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 mjlally

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Posted 02 July 2013 - 12:44 PM

Hi there

 

blitzbank deleted the first file but can't see the others.. says invalid path

 

Attached File  blitzblank.log   788bytes   1 downloads

 

computer still running well.



#13 gringo_pr

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Posted 02 July 2013 - 09:35 PM


Hello mjlally

I would like to see a report that combofix makes.

extra combofix report
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok
copy and paste the report into this topic for me to review

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#14 mjlally

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Posted 03 July 2013 - 04:39 AM

Hi there,

 

combofix report

 

ComboFix 13-07-02.03 - Holly 03/07/2013  10:18:56.5.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3001.1595 [GMT 1:00]
Running from: c:\users\Holly\Downloads\Combo-Fix.exe
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-03 to 2013-07-03  )))))))))))))))))))))))))))))))
.
.
2013-07-03 09:30 . 2013-07-03 09:30    --------    d-----w-    c:\users\Mcx1-HOL-LAPTOP\AppData\Local\temp
2013-07-03 09:30 . 2013-07-03 09:30    --------    d-----w-    c:\users\Joshua\AppData\Local\temp
2013-07-03 09:30 . 2013-07-03 09:30    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-07-03 09:18 . 2013-06-12 03:08    9552976    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{B0B91AF5-DDA5-4008-ACD6-4548BF1BFFAD}\mpengine.dll
2013-07-01 23:34 . 2013-06-12 03:08    9552976    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-01 22:09 . 2013-07-01 23:26    --------    d-----w-    C:\ComboFix
2013-06-29 19:17 . 2013-06-29 19:17    71048    ----a-w-    c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-29 19:17 . 2013-06-29 19:17    692104    ----a-w-    c:\windows\SysWow64\FlashPlayerApp.exe
2013-06-26 11:16 . 2013-06-26 11:16    --------    d-----w-    c:\users\Holly\AppData\Local\Juniper Networks
2013-06-26 11:15 . 2013-06-26 11:15    --------    d-----w-    c:\users\Holly\AppData\Roaming\Juniper Networks
2013-06-25 13:12 . 2013-06-25 13:11    964552    ------w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{AD84BFF6-093C-4F9C-B9FD-D0720AF4D853}\gapaengine.dll
2013-06-19 17:58 . 2013-07-02 21:40    --------    d-----w-    c:\users\Holly\AppData\Roaming\Skype
2013-06-19 09:35 . 2013-06-19 09:35    --------    d-----w-    c:\windows\ERUNT
2013-06-19 09:35 . 2013-06-19 09:35    --------    d-----w-    C:\JRT
2013-06-18 20:27 . 2013-06-18 20:27    --------    d-----w-    C:\FRST
2013-06-17 16:13 . 2013-06-17 15:56    688992    ------r-    C:\dds.scr
2013-06-17 16:13 . 2013-06-17 15:55    50477    ----a-w-    C:\Defogger.exe
2013-06-17 16:13 . 2013-06-17 16:04    85014800    ----a-w-    C:\msert.exe
2013-06-17 09:35 . 2013-05-17 02:51    2382848    ----a-w-    c:\windows\system32\mshtml.tlb
2013-06-17 09:35 . 2013-05-17 02:51    96768    ----a-w-    c:\windows\system32\mshtmled.dll
2013-06-17 09:35 . 2013-05-16 22:16    2382848    ----a-w-    c:\windows\SysWow64\mshtml.tlb
2013-06-17 09:35 . 2013-05-17 04:10    182936    ----a-w-    c:\program files\Internet Explorer\sqmapi.dll
2013-06-17 09:35 . 2013-05-16 23:34    149656    ----a-w-    c:\program files (x86)\Internet Explorer\sqmapi.dll
2013-06-17 09:35 . 2013-05-16 22:20    420864    ----a-w-    c:\windows\SysWow64\vbscript.dll
2013-06-17 09:35 . 2013-05-17 03:00    996352    ----a-w-    c:\program files\Common Files\Microsoft Shared\VGX\VGX.dll
2013-06-17 09:35 . 2013-05-17 02:58    304640    ----a-w-    c:\program files\Internet Explorer\IEShims.dll
2013-06-17 09:16 . 2013-03-19 05:53    48640    ----a-w-    c:\windows\system32\wwanprotdim.dll
2013-06-17 09:15 . 2013-02-27 05:47    70144    ----a-w-    c:\windows\system32\appinfo.dll
2013-06-17 09:14 . 2013-05-10 05:49    30720    ----a-w-    c:\windows\system32\cryptdlg.dll
2013-06-17 09:14 . 2013-05-10 03:20    24576    ----a-w-    c:\windows\SysWow64\cryptdlg.dll
2013-06-17 09:13 . 2013-04-26 05:51    751104    ----a-w-    c:\windows\system32\win32spl.dll
2013-06-17 09:13 . 2013-04-26 04:55    492544    ----a-w-    c:\windows\SysWow64\win32spl.dll
2013-06-17 09:09 . 2013-05-13 03:43    1192448    ----a-w-    c:\windows\system32\certutil.exe
2013-06-17 09:09 . 2013-05-13 03:08    903168    ----a-w-    c:\windows\SysWow64\certutil.exe
2013-06-17 09:09 . 2013-05-13 05:51    1464320    ----a-w-    c:\windows\system32\crypt32.dll
2013-06-17 09:09 . 2013-05-13 05:51    184320    ----a-w-    c:\windows\system32\cryptsvc.dll
2013-06-17 09:09 . 2013-05-13 05:51    139776    ----a-w-    c:\windows\system32\cryptnet.dll
2013-06-17 09:09 . 2013-05-13 04:45    1160192    ----a-w-    c:\windows\SysWow64\crypt32.dll
2013-06-17 09:09 . 2013-05-13 04:45    103936    ----a-w-    c:\windows\SysWow64\cryptnet.dll
2013-06-17 09:09 . 2013-05-13 05:50    52224    ----a-w-    c:\windows\system32\certenc.dll
2013-06-17 09:09 . 2013-05-13 04:45    140288    ----a-w-    c:\windows\SysWow64\cryptsvc.dll
2013-06-17 09:09 . 2013-05-13 03:08    43008    ----a-w-    c:\windows\SysWow64\certenc.dll
2013-06-16 20:22 . 2013-06-16 20:41    --------    d-----w-    C:\MATS
2013-06-16 16:59 . 2013-06-16 16:59    --------    d-----w-    c:\program files\CCleaner
2013-06-16 16:52 . 2013-06-16 16:52    4378864    ----a-w-    C:\ccsetup402.exe
2013-06-16 14:14 . 2013-06-16 14:13    2240864    ----a-w-    C:\tdsskiller.exe
2013-06-15 20:15 . 2013-06-15 20:15    --------    d-----w-    c:\program files\Enigma Software Group
2013-06-15 20:15 . 2013-06-15 22:59    --------    d-----w-    c:\windows\BCD5545077AC4347B24F654B1189F8D4.TMP
2013-06-15 19:55 . 2013-06-15 19:54    580948    ----a-w-    C:\revouninstaller-setup.exe
2013-06-15 19:50 . 2013-06-15 19:50    --------    d---a-w-    C:\.Trash-1000
2013-06-15 19:47 . 2013-06-15 19:46    728960    ----a-w-    C:\SpyHunter-Installer.exe
2013-06-15 18:20 . 2013-06-15 18:20    --------    d--h--w-    c:\users\Holly\AppData\Roaming\Malwarebytes
2013-06-15 18:10 . 2013-06-15 18:10    --------    d-----w-    c:\programdata\Malwarebytes
2013-06-15 18:09 . 2013-06-15 22:32    --------    d-----w-    c:\program files (x86)\Malwarebytes' Anti-Malware
2013-06-15 18:09 . 2013-04-04 13:50    25928    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-06-15 18:06 . 2013-06-15 18:06    --------    d--h--w-    c:\users\Holly\AppData\Local\Programs
2013-06-12 16:38 . 2013-06-12 16:38    9089416    ----a-w-    c:\windows\SysWow64\FlashPlayerInstaller.exe
2013-06-10 14:49 . 2013-06-10 14:49    --------    d-----w-    C:\qemu
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-06-02 16:11 . 2010-01-04 11:28    75825640    ----a-w-    c:\windows\system32\MRT.exe
2013-05-21 12:51 . 2011-03-27 00:44    964552    ------w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-05-18 21:11 . 2009-07-14 02:36    152576    ----a-w-    c:\windows\SysWow64\msclmd.dll
2013-05-18 21:11 . 2009-07-14 02:36    175616    ----a-w-    c:\windows\system32\msclmd.dll
2013-05-02 15:29 . 2009-12-30 23:10    278800    ------w-    c:\windows\system32\MpSigStub.exe
2013-04-21 06:28 . 2013-04-21 06:28    163504    ----a-w-    c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin
2013-04-13 05:49 . 2013-06-17 09:16    135168    ----a-w-    c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2013-04-13 05:49 . 2013-06-17 09:16    350208    ----a-w-    c:\windows\apppatch\AppPatch64\AcLayers.dll
2013-04-13 05:49 . 2013-06-17 09:16    308736    ----a-w-    c:\windows\apppatch\AppPatch64\AcGenral.dll
2013-04-13 05:49 . 2013-06-17 09:16    111104    ----a-w-    c:\windows\apppatch\AppPatch64\acspecfc.dll
2013-04-13 04:45 . 2013-06-17 09:16    474624    ----a-w-    c:\windows\apppatch\AcSpecfc.dll
2013-04-13 04:45 . 2013-06-17 09:16    2176512    ----a-w-    c:\windows\apppatch\AcGenral.dll
2013-04-12 14:45 . 2013-04-24 20:55    1656680    ----a-w-    c:\windows\system32\drivers\ntfs.sys
2013-04-11 02:18 . 2013-04-11 02:18    384800    ----a-w-    c:\windows\system32\drivers\avgtdia.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"NeroCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"AVG_TRAY"="c:\program files (x86)\AVG\AVG2012\avgtray.exe" [2012-11-19 2598520]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-04-18 421888]
"DivXUpdate"="c:\program files (x86)\DivX\DivX Update\DivXUpdate.exe" [2012-11-30 1263512]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-05-11 958576]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute    REG_MULTI_SZ       autocheck autochk *\0c:\progra~2\AVG\AVG2012\avgrsa.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2012\AVGIDSAgent.exe;c:\program files (x86)\AVG\AVG2012\AVGIDSAgent.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe;c:\program files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 BthAvrcp;Bluetooth AVRCP Profile;c:\windows\system32\DRIVERS\BthAvrcp.sys;c:\windows\SYSNATIVE\DRIVERS\BthAvrcp.sys [x]
R3 DisplayLinkUsbPort;DisplayLink USB Device;c:\windows\system32\DRIVERS\DisplayLinkUsbPort_5.2.21746.0.sys;c:\windows\SYSNATIVE\DRIVERS\DisplayLinkUsbPort_5.2.21746.0.sys [x]
R3 esgiguard;esgiguard;c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys;c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys [x]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60a.sys;c:\windows\SYSNATIVE\DRIVERS\k57nd60a.sys [x]
R3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys;c:\windows\SYSNATIVE\drivers\massfilter.sys [x]
R3 nmwcdnsux64;Nokia USB Flashing Phone Parent;c:\windows\system32\drivers\nmwcdnsux64.sys;c:\windows\SYSNATIVE\drivers\nmwcdnsux64.sys [x]
R3 Point64;Microsoft IntelliPoint Filter Driver;c:\windows\system32\DRIVERS\point64.sys;c:\windows\SYSNATIVE\DRIVERS\point64.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 RtsUIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys;c:\windows\SYSNATIVE\DRIVERS\Rts516xIR.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsha.sys [x]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgrkx64.sys [x]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgldx64.sys [x]
S1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgmfx64.sys [x]
S1 Avgtdia;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdia.sys;c:\windows\SYSNATIVE\DRIVERS\avgtdia.sys [x]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2012\avgwdsvc.exe;c:\program files (x86)\AVG\AVG2012\avgwdsvc.exe [x]
S2 ePowerSvc;Acer ePower Service;c:\program files\Acer\Acer ePower Management\ePowerSvc.exe;c:\program files\Acer\Acer ePower Management\ePowerSvc.exe [x]
S2 Greg_Service;GRegService;c:\program files (x86)\Acer\Registration\GregHSRW.exe;c:\program files (x86)\Acer\Registration\GregHSRW.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys;c:\windows\SYSNATIVE\DRIVERS\NisDrvWFP.sys [x]
S2 Updater Service;Updater Service;c:\program files\Acer\Acer Updater\UpdaterService.exe;c:\program files\Acer\Acer Updater\UpdaterService.exe [x]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsdrivera.sys [x]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\DRIVERS\avgidsfiltera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsfiltera.sys [x]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys;c:\windows\SYSNATIVE\drivers\IntcHdmi.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe;c:\program files\Microsoft Security Client\NisSrv.exe [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-06-29 19:17]
.
2013-07-02 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-25 20:44]
.
2013-07-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-25 20:44]
.
2013-07-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1772289792-1586929230-1946745513-1004Core.job
- c:\users\Joshua\AppData\Local\Google\Update\GoogleUpdate.exe [2010-06-02 07:34]
.
2013-07-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1772289792-1586929230-1946745513-1004UA.job
- c:\users\Joshua\AppData\Local\Google\Update\GoogleUpdate.exe [2010-06-02 07:34]
.
2013-01-29 c:\windows\Tasks\ROC_REG_JAN_DELETE.job
- c:\programdata\AVG January 2013 Campaign\ROC.exe [2013-01-23 21:16]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-08-12 165912]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-08-12 365592]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-08-06 8060960]
"SynTPEnh"="c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe" [BU]
"PLFSetI"="c:\windows\PLFSetI.exe" [2008-07-29 200704]
"Acer ePower Management"="c:\program files\Acer\Acer ePower Management\ePowerTray.exe" [2009-08-05 828960]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 1281512]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.co.uk/
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5738&r=27361209j026l0388z105t48m1w645
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5738&r=27361209j026l0388z105t48m1w645
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.1 192.168.1.1
FF - ProfilePath - c:\users\Holly\AppData\Roaming\Mozilla\Firefox\Profiles\ohy34ejp.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.google.co.uk/
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0004\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0005\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0006\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0007\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0008\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0009\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0010\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0011\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0012\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0013\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0014\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0015\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0016\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0017\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0018\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0019\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0020\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-07-03  10:33:53
ComboFix-quarantined-files.txt  2013-07-03 09:33
ComboFix2.txt  2013-07-01 23:26
ComboFix3.txt  2013-06-25 13:49
ComboFix4.txt  2013-06-17 19:18
ComboFix5.txt  2013-07-03 09:16
.
Pre-Run: 133,562,245,120 bytes free   
Post-Run: 133,398,126,592 bytes free
.
- - End Of File - - 9DF2D82849115B944180E3D0D0E1353D
FF1761EF7140665743A6D636F95DFD81
 

C:\Qoobox\Add-Remove Programs.txt :

 

Acer Backup Manager
Acer Crystal Eye Webcam
Acer ePower Management
Acer eRecovery Management
Acer Registration
Acer Updater
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.03)
Adobe Shockwave Player 11.5
Compatibility Pack for the 2007 Office system
DivX Setup
FileZilla Client 3.7.1
Google Earth
Google Update Helper
Identity Card
insight3d 0.3.2
Java Auto Updater
Java™ 6 Update 30
Juniper Networks, Inc. Setup Client
Juniper Networks, Inc. Setup Client Activex Control
Junk Mail filter update
LI-7500 v3.0.2
Logitech Touch Mouse Server 1.0
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Choice Guard
Microsoft Live Labs Pivot
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Live Add-in 1.5
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MinGW-Get version 0.5-beta-20120426-1
Mozilla Firefox 21.0 (x86 en-US)
MSVC80_x86_v2
MSVC90_x86
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Revo Uninstaller 1.94
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Skype Click to Call
Skype™ 6.5
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.6195
Visual Studio 2008 x64 Redistributables
VLC media player 1.0.5
VNC Free Edition 4.1.3
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
ZTE_1.2059.0.8
 



#15 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:05 AM

Posted 03 July 2013 - 09:20 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Java™ 6 Update 30


Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.




Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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