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BSOD while streaming videos. (dumps linked)


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3 replies to this topic

#1 lolololo

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Posted 18 June 2013 - 12:39 AM

Hello,

 

Been having trouble with blue screens while streaming videos through chrome. I put my dumps on skydrive so if anyone could take a look thatd be great! Any help is much appreciated.

 

Thanks!

 

https://skydrive.live.com/redir?resid=F241D3D0842C12EF!325&authkey=!AK-xEaqRwR_NK7g

 



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#2 Anshad Edavana

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Posted 18 June 2013 - 03:58 AM

Hi

 

Welcome to the bleeping computer forum  :welcome:

 

Your issue seems to be caused by e1q62x64.sys which is part of the Intel Ethernet controller driver. 

Image path: \SystemRoot\system32\DRIVERS\e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Fri Jul 09 03:37:00 2010 (4C364C04)

Ethernet driver is from 2010 and it is fairly outdated. Download the latest version of Intel Ethernet driver from this site. You can find the exact model number of your LAN from device manager.

 

https://downloadcenter.intel.com/default.aspx

 

 

Now uninstall the Intel Ethernet driver from Control Panel -->Programs and features. Restart the system and install the latest driver downloaded from Intel site. 

 

Also you system is missing service pack 1. It is mandatory for stable operation of the computer. Obtain SP1 from the below link.

 

http://windows.microsoft.com/en-IN/windows7/install-windows-7-service-pack-1



#3 lolololo

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Posted 19 June 2013 - 02:35 AM

Thank you so much Anshad! I really appreciate you taking the time to help me! Close to 24hours and BSOD free.

  

You are a life saver.

 

Have a good day my friend!



#4 Anshad Edavana

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Posted 19 June 2013 - 06:19 AM

Hi

 

Glad that we could help . I will be around  :thumbup2:






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