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Laptop starting to freeze frequently


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#1 jimmykemble

jimmykemble

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Posted 17 June 2013 - 11:56 PM

I have a 2-year old ASUS laptop with Windows 7 and Intel Core i7. I have not had major problems with it until a month or two ago when my laptop started freezing randomly. The cursor freezes, the keyboard becomes unresponsive, and everything just freezes.  I have to power off (via the power button) and power on to get it running again.  Usually it still freezes once a day or once every two days.  The worst was a few weeks ago where my laptop froze every hour.  Sometimes when I restart my laptop and the Windows recovery screen appears where it can boot in Safe Mode, it freezes at that point too.  I have used avast!, Malwarebytes, SuperAntiSpyware, and tdsskiller to scan for problems every time it freezes, but there are no infections.  I've also used CCleaner.  I also have Adblock and SpywareBlaster installed.

 

I can't figure out if I have virus/malware or some other issue like overheating, or video card problems (I remember not too long ago my display driver crashed and gave me the message "Display driver stopped responding and has recovered"), or insufficient RAM.

 

Please advise!  Thank you.

 

 



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#2 The Dark Knight

The Dark Knight

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Posted 22 June 2013 - 05:55 PM

Hello and welcome to BleepingComputer. I am The Dark Knight and will be assisting you. Please ask questions if anything is unclear. :welcome:

 

Please download OTL.exe by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe.
  • In the "Custom Scans/Fixes" window (under the light green bar) paste the following in bold:

    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

  • Click Run Scan and let the program run uninterrupted.
  • When the scan completes, it will open two Notepad windows. OTL.txt and Extras.txt. These are saved in the same location as OTL. Post both logs in this thread.
  • You may need to use two posts to get it all.

 


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