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Scanner worked in XP but not work in win7


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#1 roboat

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Posted 17 June 2013 - 09:12 PM

I have a Canon Pixma iP5000 that is in excellent condition but when I changed to Win 7 it will not work. I tried to get a new driver for it but Canon does not have one.

Is there a legacy program I can use, or is there another solution.

I an't see scrapping a perfectly good scanner if I can avoid it.



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#2 Animal

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Posted 17 June 2013 - 09:20 PM

I see printer driver add-ons here: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_ip_series/pixma_ip5000

Not sure if you have Windows 7 32 bit or 64 bit. But both came up. I even see Windows 8 for 32 and 64 bit.

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#3 roboat

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Posted 19 June 2013 - 10:41 AM

I went to the website you recommended and downloaded the pixma driver to desktop. 

Then I went to device manager and asked windows to find the driver. It could not find it.

Any suggestions?



#4 Animal

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Posted 19 June 2013 - 01:16 PM

I am unfamiliar with this hardware, but there is vendor support:

Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666

And Support By Email:

http://www.usa.canon.com/cusa/consumer/form_display/sup_by_email

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#5 dpunisher

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Posted 19 June 2013 - 02:33 PM

Supposedly there is a generic driver from Microsoft that will automatically download and install, like an update.  After that driver is installed, then you run the install package you downloaded.

 

3rd party TWAIN drivers:  Viewscan http://www.hamrick.com/, and Silverfast http://www.silverfast.com/scanner-software/en.html


Edited by dpunisher, 19 June 2013 - 02:33 PM.

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#6 roboat

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Posted 20 June 2013 - 03:25 PM

I am unfamiliar with this hardware, but there is vendor support:

Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666

And Support By Email:

http://www.usa.canon.com/cusa/consumer/form_display/sup_by_email

Animal,

I went to the email site .Here's what I found out, right from the horse's mouth -- Canon has no win 7 drivers available for my PC. 

Thanks anyway.

roboat



#7 roboat

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Posted 20 June 2013 - 03:45 PM

To animal and dpunisher, and anyone else following this thread:

 

Sorry for some earlier misinformation I posted (6/17/13).  The scanner I am talking about is model Canon D1250U2F (not Pixma ip5000, which is my Canon printer)

 

roboat

 

.



#8 roboat

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Posted 21 June 2013 - 12:53 PM

dpunisher

 

I visited both the sites you supplied in your 6/19 post. I thank you for sending them to me.

One of them, Silverlight, supports many Canon scanners, but mine is not one of them.

The other, Hamrick, takes you to VueScan Scanner Software. This program certainly would (or should) enhance any scanned objects. The cost is about $40. I’m looking at a new Canon scanner for $44.

I do appreciate your help but I don’t think it will help me.

 roboat






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