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Driver Power State Failure


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#1 tonyd13

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Posted 17 June 2013 - 06:15 PM

Hello,

I've been getting the BSOD for Windows 8 since I've downloaded it. I purchased the digital copy online from Microsoft, but don't have a CD to do a reinstall, and really would hope to avoid wiping all my files. Sometimes I go weeks without getting the error, but I want to fix it once and for all. It always happens upon my PC "reawakening". Attached is the most recent Minidump https://skydrive.live.com/redir?resid=12EC8E4E1EFCF023!575&authkey=!ACvFmfUZxRKkwgM

 



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#2 Sneakycyber

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Posted 17 June 2013 - 09:08 PM

If you have your upgrade key you can enter it HERE and download the upgrade again. If I remeber correctly they Give the option[or did before] to put the software on a USB drive.
Chad Mockensturm 
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#3 Anshad Edavana

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Posted 18 June 2013 - 12:12 AM

Hi tonyd13

 

Your blue screen issue is probably caused by this driver - GEARAspiWDM.sys  . CD-ROM Class Filter Driver by Gear Software

Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    Image name: GEARAspiWDM.sys
    Timestamp:        Fri May 04 01:25:59 2012 (4FA2E2CF)

An internet search shows this driver came with either ITunes or with the various software developed by Gear Software. None of the Gear Software products are certified for Windows 8.

 

Do you have one of the below software installed in the system ?

 

ITUNES

 

GEAR ISO burn

 

GEAR PRO Mastering edition

 

Gear PRO Professional edition

 

A number of other third part CD recording programs are also using this driver.

 

Before uninstalling the offending driver, let us try updating the driver to a Win 8 compatible version. Gear Software released a driver on August 2012 which is stated to be compatible with Win 8

 

http://www.gearsoftware.com/downloads.php?dir=updates/windows/drivers/&file=Driver_Installer_x86_x64.exe

 

Run the installer to update the driver. Let us wait and see how it works. 


Edited by Anshad Edavana, 18 June 2013 - 07:01 AM.


#4 tonyd13

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Posted 18 June 2013 - 05:54 PM

Thank you so much for your help. I tried running the driver installer and it still crashed. But then I uninstalled Itunes and tried to force my computer to crash and it hasn't yet. I think that probably was the issue. I'm curious as to what stood out about that particular driver to you that it was probably the problem? Since the driver installer didn't work, does this mean I can't use Itunes on Windows 8, or is there some workaround possibly? Thanks again.



#5 tonyd13

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Posted 18 June 2013 - 08:03 PM

Darn spoke too soon. It just crashed again, here is the latest mini dump https://skydrive.live.com/redir?resid=12EC8E4E1EFCF023!577&authkey=!AGs7BUMQYaGw1Ms . Thanks for your help again.



#6 Anshad Edavana

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Posted 18 June 2013 - 11:40 PM

Hi

 

Removing Itunes won't uninstall the Gear CD ROM filter drivers. GEARAspiWDM.sys  is still presented on your system. 


BugCheck 9F, {3, 89484578, 81716df0, adb45608}

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys

Manual removal is a little difficult and that is why i tried updating the driver in first place. itunes can be run in Windows 8 . There is a latest build available but we should first resolve the issue before installing that.

 

Please follow the below steps to export some registry keys in your system. 

 

1 ) Open registry editor.  To do that enter regedit.exe in the run dialog (Win key +R

 

2 ) Expand HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services . Right click on the Services  key and choose export. Save the file in the name Services.

 

reg-services-key.jpg

 

registry.jpg

 

3 ) Repeat the steps and export the following branches also.

 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class  (save in the name class)

 

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs   (save in the name shared DLL )

 

4 ) Upload the saved reg files. You can use 7 zip to compress and reduce the size.

        

           http://www.7-zip.org/

 

 

After inspecting the registry keys, i will post the necessary steps to properly remove the driver.


Edited by Anshad Edavana, 19 June 2013 - 12:35 AM.


#7 Sneakycyber

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Posted 19 June 2013 - 03:52 AM

:thumbup2:


Chad Mockensturm 
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Certified CompTia Network +, A +

#8 tonyd13

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Posted 19 June 2013 - 05:29 PM

Below are the three files you requested. Thanks again for your help.
 

https://skydrive.live.com/redir?resid=12EC8E4E1EFCF023!580&authkey=!AG33Xzk3vRPN40o

https://skydrive.live.com/redir?resid=12EC8E4E1EFCF023!581&authkey=!AErgrhaIXNZ5S50

https://skydrive.live.com/redir?resid=12EC8E4E1EFCF023!582&authkey=!AO8i9N5xmW2zIXs



#9 Anshad Edavana

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Posted 20 June 2013 - 12:38 AM

Hi

 

Strangely, there is no Gearaspiwdm  related can be seen in the classes keys. May be the update program already deleted the entries.

 

Please follow the below steps.

 

1 ) Disable driver verifier.

 

    To do that, open verifier and choose delete existing settings. 

 

  88821d1280712875t-driver-verifier-enable

 

Entering Verifier /reset in RUN dialog may also work.

 

2 ) Create a system restore point .

 

   http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

 

Also download Serviwin from http://www.nirsoft.net/utils/serviwin.html

 

 

3 ) Boot the system in to safe mode.  Read the below guide if you don't know how to enter in to safe mode.

 

   http://forums.toshiba.com/t5/Windows-8-Knowledge-Base/How-To-Safe-Mode-and-other-Advanced-Startup-Options-in-Windows-8/ta-p/341094

 

4 ) Open Serviwin and check if there is GEARAspiWDM entry in the drivers list. If yes, right click on the entry and choose Change startup type --> Disabled

 

 

4 ) Open C:\Windows\System32\Drivers folder. Delete GEARAspiWDM.sys and restart. check how the system works.



#10 tonyd13

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Posted 20 June 2013 - 05:32 PM

I tried doing what you said, but there was no GEARAspiWDM in the drivers list to delete in Serviwin, and no GEARAspiWDM.sys in the C:\Windows\System32\Drivers folder. Is there anything else I can do?

Most recent minidump https://skydrive.live.com/redir?resid=12EC8E4E1EFCF023!583&authkey=!ACXQIUnhaO5qbVU



#11 Anshad Edavana

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Posted 21 June 2013 - 02:05 AM

Hi
 
Both first crash dump and the second crash dump shows Gearaspiwdm.sys in the loaded modules list.
 
905bb000 905c0300   GEARAspiWDM GEARAspiWDM.sys Fri May 04 01:25:59 2012 (4FA2E2CF)
 
But the last dump you posted didn't lists gear driver. Also there is no service entry for that diver in the exported registry entries either. How did the driver uninstalled itself ? . Did you tried any other steps to remove the driver ?

 

This is the stop code you are receiving -0x0000009F DRIVER_POWER_STATE_FAILURE

 

MSDN link - http://msdn.microsoft.com/en-us/library/windows/hardware/ff559329(v=vs.85).aspx

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 88f85578, Physical Device Object of the stack
Arg3: 811f3b00, Functional Device Object of the stack
Arg4: 88ca9b48, The blocked IRP 

I/O request packets (IRPs) are kernel mode structures that are used by Windows Driver Model (WDM) and Windows NT device drivers to communicate with each other and with the operating system

 

Here is the details of blocked IRP from the first dump. As you can see atapi.sys and cdrom.sys irp is pending. I initially thought it could be due to the Gearaspiwdm CD ROM filter driver.

>[ 16, 2]   0 e1 88f85578 00000000 814c419f-9e0d7b80 Success Error Cancel pending
	       \Driver\atapi	nt!IopUnloadSafeCompletion
			Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 89fce130 00000000 905bc2fe-89f845d0 Success Error Cancel pending
	       \Driver\cdromUnable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
	

 

 Here is the blocked IRP details from the last dump. To my surprise, Gear driver is not loaded but again atapi.sys and cdrom.sys irp is pending.

>[ 16, 2]   0 e1 84ba6870 00000000 8112b19f-84a04c50 Success Error Cancel pending
	       \Driver\atapi	nt!IopUnloadSafeCompletion
			Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 85185ac8 00000000 8106b3fc-8746ee68 Success Error Cancel pending
	       \Driver\cdrom	nt!PopRequestCompletion
 

 
All the crashes are relate to storage drivers in one way or another. As with any other BSOD issues, first thing i did is to search for outdated drivers. It turned out that your system only have stock storage drivers which came bundled with Win 8 installation.
 
nvstor   nvstor.sys   Tue Sep 13 04:52:00 2011   - Nvidia storage driver.
 
nvmf6232 nvmf6232.sys Thu Apr 21 04:19:15 2011 - Nforce LAN driver
 
 
Both drivers are actually Win 7 versions which are included in Win 8 by Microsoft to support legacy hardware. These drivers may not provide full support for hibernation or hybrid sleep. Your Motherboard MSI P7N SLI-FI is not certified for Windows 8. Nvidia never released a Win 8 compatible driver for MCP 55 chipset used in your system so updating storage drivers are out of question.
 
I will ask some one more experienced than me to assist you. In the mean time change the power options to check if it makes any difference. Try disabling hybrid sleep or fast startup and check how system works. If not helping, can be enabled at any time.
 
http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html
 

 

 

 
If you continue to receive blue screens , please enable driver verifier according to the instructions below.  
 
http://www.sysnative.com/forums/bsod-crashes-kernel-debugging/29-driver-verifier-blue-screen-death-related.html


Edited by Anshad Edavana, 21 June 2013 - 08:11 AM.


#12 tonyd13

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Posted 21 June 2013 - 05:39 PM

Thank you very much for your help. I appreciate you taking the time to look in to my problem. For now I'll just disable Fast startup and sleep, as the only time this happens is upon coming out of a "sleep" state.






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