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Microsoft office 2010 0x80070005? Please help.


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#1 200254

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Posted 16 June 2013 - 02:00 PM

Hi,

My laptop is running windows 7 home premium and I am trying to activate Microsoft Home and Business 2010. However, when I click 'I want to activate the software over the Internet. (recommended)' It says Activation Wizard Connecting... Then it comes up with An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070005).

I looked on here http://support.microsoft.com/kb/968003 and I am logged in to the administrator account, its the only account on my laptop and I have fully scanned my laptop with AVG as I do every month and there were no viruses or malware.

How do I fix this and activate the software. 

Thank you in advance. 

Alex.


Edited by hamluis, 17 June 2013 - 11:29 AM.
Moved from Win 7 to Bueiness Applications - Hamluis.


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#2 Zestypanda

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Posted 16 June 2013 - 04:16 PM

Hello, is the copy a trial copy? Was it installed by your OEM manufacture? Did you purchase the copy? How did you get the office copy?

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#3 Zestypanda

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Posted 16 June 2013 - 04:19 PM

It could be that AVG is blocking the windows activation wizard from running or accessing a windows component/accessing the Internet. Do you have any third party firewalls installed also? If you have avg premium and have the firewall module enabled, does it alert you to any programs or any alerts regular sing blocked processes?

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#4 200254

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Posted 16 June 2013 - 05:02 PM

Thanks for the reply. I am trying to activate a trial version. It did not come with the laptop I got it from a friend who had the trial install files. I am trying to activate the trial so I can then enter the product key that I have bought because it won't let me enter it until I activate the trial. I have just disabled avg anti virus and fire wall and I still got the same message. I have the paid AVG internet security 20103. What shall I do? 



#5 Zestypanda

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Posted 16 June 2013 - 05:57 PM

Now, did you disable the avg firewall or the windows firewall? And is this office 2003, 2007, 2010? Or 360?

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#6 200254

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Posted 17 June 2013 - 02:17 AM

I disabled the AVG firewall because I use that and its Microsoft Home and Business 2010.
Thank you.

#7 Anshad Edavana

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Posted 17 June 2013 - 02:51 AM

Hi

 

Check the below link. It might help you.

 

http://blogs.technet.com/b/odsupport/archive/2010/06/10/when-activating-office-2010-you-receive-the-error-code-0x80070005.aspx



#8 200254

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Posted 17 June 2013 - 09:14 AM

I will try that now. Thanks


Edited by 200254, 17 June 2013 - 10:33 AM.


#9 200254

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Posted 17 June 2013 - 03:24 PM

Hi,

Thanks for the reply. In the article Method #1 it says to attempt to reset security permissions to default as outlined in KB313222 I read the article it linked me to however which method should I use?
 
Method  #2 says to run the following command from an elevated command prompt: 
In Vista/Win7/2008- 
icacls C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform /grant "Network Service:(OI)(CI)(R,W,D)" /t
I don't know what an elevated command prompt is so I put it in the normal command prompt and it said 
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Alex>icacls C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform /
grant "Network Service:(OI)(CI)(R,W,D)" /t
C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform: Access is denied.
Successfully processed 0 files; Failed processing 1 files
 
Please can you tell me what to do for method 1 and 2 before I try the other methods. 
I am normally quite good with computers but this is confusing me.
 


#10 Zestypanda

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Posted 19 June 2013 - 12:56 PM

An elevated prompt is the command prompt run as administrator. Click start then type in the search bar "CMD" then right click on it and chose "run as administrator, if prompted for password enter it and click on on the UAC prompt. One you are running it as administrator, type in (or copy and paste) your command again, it should now work.

Edited by boopme, 20 June 2013 - 04:25 PM.
Changed to CMD

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#11 200254

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Posted 20 June 2013 - 01:40 PM

Hi,

It worked and fixed the problem. Thank you so much for your help.



#12 Zestypanda

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Posted 20 June 2013 - 02:30 PM

I am glad that I, along with others were able to help you. I just wish this forum had a thank button. :P
One more thing, since your problem seems to be solved please be sure to enable your AVG protection, antivirus, anti-spyware, firewall, real-time and any other security software you may have disabled for troubleshooting, we don't want your computer catching a bug. :3

Edited to add more advice. ~Zestypanda

Edited by Zestypanda, 20 June 2013 - 02:34 PM.

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#13 200254

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Posted 20 June 2013 - 03:51 PM

Yes I enabled it straight after.

Thank you all so much.



#14 Zestypanda

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Posted 20 June 2013 - 09:53 PM

I am glad we were able to help you. Is your problem solved? Do you have any questions?

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#15 200254

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Posted 21 June 2013 - 02:36 PM

The problem is solved. Thank you all for your help.






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