Hi Gringo, Thank you for offering to help me with my computer problem.
For the record, my infected laptop is a Lenovo z61m with a 32bit operating system running Microsoft XP Professional.
I downloaded the x32 bit Farbar Recovery Scan Tool to a flash drive, but I cannot do anything with it, because I am unable to enter System Recovery Options.
I do not have a complete set of Windows installation discs anymore.
Tapping the F8 key takes me to the following black screen with white letters:
<< Windows Advance Options Menu
Please select an option:
Safe Mode with Command Networking
Safe Mode with Command Prompt
Enable Boot logging
Enable VGA Mode
Last known Good Configration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Disable automatic restart on system failure
Start Windows Normally
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice.>>
Safe Mode, Safe Mode with Networking, and Safe Mode with Command Prompt do not work. Each of these choice attempts to load multiple files before hanging up at the
Windows\system32\drivers\mup.sys file. It then goes to a blue screen with white letters that says "A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time...etc."
Last Known Good Configuration and Debugging Mode and Directory Services Restore Mode simply go through normal start up to end up at the ICE Cyber Crime Center blocked screen.
The usual sequence of screens is as follows:
Waitiing for Windows Services
Checking Status of Embedded Security Chip
Welcom screen. Press Ctrl-Alt-Del or Swipe finger to logon
Client Security olutions Secure Logon. Input password
Loading Pesonal Settings
About 10 seconds later the ICE Cyber Crime Center screen block appears.