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start.sweetpacks.com malware/virus issue


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6 replies to this topic

#1 stomas

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Posted 16 June 2013 - 08:56 AM

Hi,

 

I recently had an issue pop up where my web browsers (both IE and Chrome) default to the below URL:

 

 

http://start.sweetpacks.com/?src=95&barid={97476CB4-D15A-11E2-B538-0019DBB4ED5C}&crg=3.5000006.10045

 

I can't get rid of this or reset my homepage to something else...I ran my antivirus (Avast) which quarantined a file but the problem persists. Can anyone please help? Thanks.

 



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#2 TB-Psychotic

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Posted 17 June 2013 - 02:25 AM

Hi there,
my name is Marius and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

 

Scan with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe.
  • Hit delete.
  • When the run is finished, it will open up a text file.
  • Please post its contents within your next reply.
  • You´ll find the log file at C:\AdwCleaner[S1].txt also.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 stomas

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Posted 17 June 2013 - 06:05 PM

Hi, I've attached the requested log. When I reopened Chrome after the reboot the default page was no longer sweetpacks.com but I got a popup box saying that my preferences couldn't be read.

Attached Files



#4 TB-Psychotic

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Posted 18 June 2013 - 02:54 AM

Please do a repair installation of chrome and report what happened.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 stomas

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Posted 18 June 2013 - 08:51 PM

OK so I uninstalled and reinstalled chrome. It appears to be working normally but nothing else of note happened.



#6 TB-Psychotic

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Posted 19 June 2013 - 12:09 AM

Fine, then the issue is fixed! :)

 

adwCleaner uninstall

Launch adwcleaner.exe and hit delete - answer the question with yes.

 

 

Reading Material
How to protect yourself

  • System Updates
    Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
    Windows XP | Windows Vista |
    Windows 7 | windows 8
  • Protection
    What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
    Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
  • Up to date Software
    Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:
  • Backups
    There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice.
  • Brains
    It's no joke! You really need one of those things. :) It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 TB-Psychotic

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Posted 24 June 2013 - 12:14 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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