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Sudden Monitor Issue

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2 replies to this topic

#1 SmokeViper07


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Posted 16 June 2013 - 07:59 AM

I currently have two Dell monitors connected to my pc, one 19" and the other 17". I normally leave my computer running all the time and turn my monitor displays off at night. Last night, the computer shut down after completing the newest Windows 7 automatic updates. I just powered my system back on and turned on the two monitors and I noticed the 17" dell monitor is still showing a black screen. I have gone in the device manager and the monitor no longer shows under the monitors tab. Is there anything I  can do to fix this? If the monitor is dead, is there anything interesting I could use it for or to build with it? Thanks

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#2 dicke



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Posted 16 June 2013 - 06:01 PM


The more appropriate thing to do with dead entities is to bury them. I expect that there are still some parts that are functioning and if you know of a good repair shop they might be able to resurrect it. Be sure that the cost of repair is less than the cost of replacement.

Keep us posted

Stay well and surf safe [stay protected]

Dick E

#3 RajathAtDell


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Posted 20 June 2013 - 01:03 PM

Hi SmokeViper07,

You can test the monitor and confirm if it is working properly. You will need to disconnect the data cable from the VGA/DVI port. The monitor displays four color bands. This confirms that the monitor is working properly. You will need to check the data cable or configure the video card settings if the color bands appear.

The monitor needs to be repairs if the screen remains black after disconnecting the data cable.

Please let me know if you need further assistance.

Thanks and Regards,
Rajath N

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