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I think I am infected - Internet explorer not working...

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1 reply to this topic

#1 macca66


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Posted 15 June 2013 - 11:27 AM

Hi -


I am pretty sure my laptop has a virus which has infected my Internet Explorer.


A week or so ago I found i could not download anything from the internet.  Whatever i right clicked on looked like it would save, but when i went to the destination folder it was not there.  I found out (i think) that Windows Defended had somehow been tricked into treating everything as potentially malicious, even when i tested on clearly safe sites. Same happened on firefox. 


I did some searching and ran some of the virus software i had already installed - Mawarebytes and Reginoutsystem - (as i could not download anything new) and while they kep finding and 'cleaning' things, the problem persisted.

then i came across an internet posting that said the problem might be in Windows Defender and suggested - as a quick fix, but not a solution - renaming it to 'Fake Windows Defender'.  I did this, and it seemed to fix the downloading issue, although clearly it is not a good or long term solution.


My issue now is that - for Internet Explorer, but not for Firefox - i can open web pages, but if i try to type in the address bar for more than a second or so IE crashes.  it says "Internet Explorer Has Stopped Working".  It seems like it does this whenever i press the '.' for '.com' or '.co.uk'.  In addition while i can see the 'favorites' and 'tools' icons in the top right hand corner of the screen i am not able to click on them - seems them have been disabled somehow.


I have tried starting in safe mode and running the virus software etc etc and although it keeps cleaning things it does not seem to solve the problem.  if you have read this far, you'll realise i am pretty amateur and dont have a good knowledge of what to do other than running these malware programs....


So i came onto Bleeping computer and downloaded the rkill program and ran it...in case that is of any use i have copied the output below.  if anyone has any advice on what I could do it would be helpful, and i thank you in advance.






rkill log


Rkill 2.5.3 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:

Program started at: 06/15/2013 05:10:01 PM in x86 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 2

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * ALERT: ZEROACCESS Reparse Point/Junction found!

     * C:\Windows\winsxs\x86_security-malware-windows-defender-events_31bf3856ad364e35_6.0.6000.16386_none_b3613e39beae266f\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpClient.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpRtMon.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpRtPlug.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpSigDwn.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpClient.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpRtMon.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpRtPlug.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpSigDwn.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpSoftEx.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MsMpRes.dll => c:\windows\system32\config [File]

 * No issues found.

Checking Windows Service Integrity:

 * WinDefend [Missing Service]

Searching for Missing Digital Signatures:

 * C:\Windows\System32\d3d9.dll [NoSig]
 +-> C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.0.6001.18000_none_c24d6ca560c635f9\d3d9.dll : 1,788,928 : 01/21/2008 00:24 AM : fab8f08ec64a54917c07bdb6dc811c95 [Pos Repl]
 +-> C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.0.6002.18005_none_c438e5b15de80145\d3d9.dll : 0 : 04/11/2009 00:28 AM : d41d8cd98f00b204e9800998ecf8427e [Pos Repl]

Checking HOSTS File:

 * HOSTS file entries found:       localhost
  ::1             localhost

Program finished at: 06/15/2013 05:10:33 PM
Execution time: 0 hours(s), 0 minute(s), and 31 seconds(s)


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#2 Broni


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Posted 15 June 2013 - 06:39 PM

Welcome aboard p22002758.gif


You're infected with ZeroAccess rootkit.

It'll require elevated help.


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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