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Registry issues, I think


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#1 beachrn61

beachrn61

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Posted 15 June 2013 - 09:07 AM

Hello from sunny Florida,

 

My new computer w/ Windows 8, has issues.  Not sure really what is going on.  I removed the pre-installed virus program b/c it was expired and that is when I started having problems.  Mostly when I am using Word, but checked an error report and there was a few items.  This time I received: onenotem.exe error, this is just the latest one.  I am in grad school and need my computer, I can still use it, as I am using it now; however, it would be great if it was restored to proper health.  I am still trying to figure Windows 8 out, and it is driving me crazy to find anything.  I cannot even get back to the error log!! Help, I am freaking out thinking that I have a virus that is hacking into my personal information after reading one of the paid programs out there (the internet).

 

Thanks



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#2 Anshad Edavana

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Posted 16 June 2013 - 12:03 AM

Hi

 

Please post the make and model number of your laptop.

 

onenotem.exe is related to the MS office one note program. Re-installing or repairing the MS office may probably solve that message. Repair option is available in the office setup program. Also make sure your system is malware free by following the below steps.

 

- Use built in Windows defender antivirus to run a full scan. 

 

  Activate and update Windows defender by following  instructions in the below link.

 

   http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

 

- Use Eset online scanner for a quick scanning of your C drive.

 

   http://www.eset.com/online-scanner-popup/

 

Remove unnecessary programs from the startup.

 

  If you are not sure how to do that, download MalwareBytes Startuplite from http://www.malwarebytes.org/products/startuplite/

 

 This handy tool will automatically identify the unnecessary startup entries. 

 

- Make sure the old antivirus is uninstalled completely.

 

 Some AV programs will leave their services and kernel mode drivers even after uninstall them via control panel. To clean the left overs, we may need to use the official removal tools. All major AV manufacturers have their own cleanup tools. Check the below link and download the corresponding removal tool.

 

  http://kb.eset.com/esetkb/index?page=content&id=SOLN146&locale=en_US






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