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Cannot run any antivirus, even if downloaded. Lost admin rights

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#1 labombin


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Posted 15 June 2013 - 08:23 AM


I have Windows 7.


I noticed that all of a sudden my option to create a new file folder disappeared.  After some searching, it appeared the problem was with the registry.  When I went to change it, the Registry is not found.


I continued my search and realized I had a virus. No online scans work, the internet browser just closes.


I have download onto a USB and copied onto the infected computer- Norton Power Eraser, Super Spyware, Malwarebytes.  They open and close immediately.


I came to this forum to get instructions on combo fix. 


I tried to pull up the command line with the winkey +R and I get the message I do not have access.


Can someone please help me?



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#2 Broni


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Posted 15 June 2013 - 06:41 PM

Welcome aboard p22002758.gif


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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