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New install - can't update OS


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#1 AndrewSe

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Posted 14 June 2013 - 04:49 PM

Hi

 

HP nc6120 notebook - I tried to do a new install of XP home on this laptop (Gen HP Disk), which previously had xp pro (a volume version from my old work that now is incompatible - they must have changed their product key), just installed ethernet driver and connected to net. Went to windows update site and ran update check.

 

When I clicked on express install I got this message:

 

 

Error number 0x80244019

 

The webpage has encountered a problem and cannot display the page you are trying to view etc etc.

 

 

I then check windows upgrade advisor and get this:

 

 

the option to upgrade will not be available at this time because setup was unable to load the file d:i386\winntupg\netupgrd.dll

 

 

 

What is the problem and what do I need to do to fix this? I seen some advice on the net about copying the i386 folder to root drive and then restarting the install, but then will this not wipe the i386 folder - confused?

 

Hope you can help me out here...Thanks

 

Andrew



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#2 rotor123

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Posted 14 June 2013 - 05:17 PM

You need to go to Microsoft.com and download the service packs.

 

You need to be running SP3 for windows updates to work these days.

 

I'll be back with the links in a jiffy.

SP2

http://www.microsoft.com/en-us/download/details.aspx?id=28

SP3
http://www.microsoft.com/en-us/download/details.aspx?id=24

 

You will need to install SP2 then SP3

Also make sure the Date & time are accurate.

 

Good Luck

Roger


Edited by rotor123, 14 June 2013 - 05:25 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#3 hamluis

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Posted 14 June 2013 - 05:37 PM

Actually, I think that if SP1 is installed, you can just install SP3 (which will include SP2).  See System Requirements at http://www.microsoft.com/en-us/download/details.aspx?id=24 .

 

Louis



#4 rotor123

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Posted 14 June 2013 - 05:42 PM

Hi Louis, That could be, I don't have anything to install XP on right now to test.

Just in case XP SP1a http://www.microsoft.com/en-us/download/details.aspx?id=19751

I tend to err on the side of caution.

 

Thanks

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#5 JHMcG

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Posted 14 June 2013 - 06:15 PM

Funny thing is on my Win98-SE machine Service Pack 1A worked much better than either Service Pack 1 or Service Pack 2. But these days you do have to have Service Pack 3 to do updates.



#6 AndrewSe

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Posted 14 June 2013 - 06:27 PM

You need to go to Microsoft.com and download the service packs.

 

You need to be running SP3 for windows updates to work these days.

 

I'll be back with the links in a jiffy.

SP2

http://www.microsoft.com/en-us/download/details.aspx?id=28

SP3
http://www.microsoft.com/en-us/download/details.aspx?id=24

 

You will need to install SP2 then SP3

Also make sure the Date & time are accurate.

 

Good Luck

Roger

 

Ok thanks Roger wil try that in the morning and see if I get lucky

 

THanks

 

Andrew






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