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Trojan Horse Generic29.ajge


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7 replies to this topic

#1 Shakeable_drip

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Posted 14 June 2013 - 02:37 PM

Hello my name is Justin, my dad's (PAUL) AVG just came up with this Virus located out of $recyclebin. The step that I took ; Downloaded JavaRA, used to remove JAVA in its entirety. Results; Virus is still here however AVG is blocking its "activation"

 

Odd notes: Adobe acrobat (Pro and Reader X V10.1.7) updated itself day before dad aquired his virus. When he uses Adobe to print a document AVG comes up with blocked attempt activation. Just befor I removed JAVA, his browser tyed to install a "JAVA Plugin" vague, additionaly he had JAVA FX and JAVA FX SDK. After research this JAVA FX appears to be use in the making of plugins. He did NOT install this application nor doe's he use it. Lastly, at the end of the day he resarted his computer and windows did an update. I dont think this is malicous, but its worth noting.

 

Steps I have taken Since reading Gringos post to user NeedHelp @ http://www.bleepingcomputer.com/forums/t/496312/trojan-horse-generic29ajge/

 

I have downloaded onto MY computer the following AdwCleaner.exe ccsetup402.exe ComboFix.exe HijackThis.exe JRT.exe mbam-setup-1.75.0.1300.exe (however he has AVG and knowing him he will want me to reinstall it afterwards) OTC.exe revosetup.exe

 

Thank you very much for any help

P.S I feel that using these tools and Gringo's post I could remove it myself however in reading "before you post" it was said to be A BAD IDEA to try it without experienced tech help

 

so yeah Justin



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#2 Broni

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Posted 14 June 2013 - 07:17 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Shakeable_drip

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Posted 16 June 2013 - 12:30 PM

Thank you for the reply, I was a bit busy yesterday but as soon as I have access to Dad's computer I will follow those steps and post a reply within a few hours up untill 3 Pm PDT when I have an appointment

 

Thanks again Justin



#4 Broni

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Posted 16 June 2013 - 01:17 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Shakeable_drip

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Posted 16 June 2013 - 01:24 PM

Security Check

 

 Results of screen317's Security Check version 0.99.64 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG AntiVirus Free Edition 2013  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 11.7.700.224 
 Adobe Reader 10.1.7 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

Farbar

 

Farbar Service Scanner Version: 16-06-2013
Ran by Dadeo (administrator) on 16-06-2013 at 10:55:25
Running from "C:\Users\Dadeo\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-06-12 07:01] - [2013-05-07 23:39] - 1910632 ____A (Microsoft Corporation) 9849EA3843A2ADBDD1497E97A85D8CAE

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2013-06-12 06:59] - [2013-05-12 22:51] - 0184320 ____A (Microsoft Corporation) D8129C49798CBBFB2E4351D4B7B8EF9C

ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll Reparse point on file detected.

C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

Mini Toolbox

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Dadeo (administrator) on 16-06-2013 at 10:57:25
Running from "C:\Users\Dadeo\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection 2 (Hardware not present)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection 2" address=192.168.137.1 mask=255.255.255.0

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Odin
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : netgear.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : netgear.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-1F-BC-09-45-8D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ac54:90f2:b94:5b3%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.34(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, June 16, 2013 10:22:48 AM
   Lease Expires . . . . . . . . . . : Monday, June 17, 2013 10:23:08 AM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 234889148
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-99-1A-AB-00-1F-BC-09-45-8D
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.netgear.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : netgear.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c45:3c0:b5d1:f877(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2c45:3c0:b5d1:f877%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dslrouter.netgear.com
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4005:800::1003
   74.125.239.110
   74.125.239.96
   74.125.239.97
   74.125.239.98
   74.125.239.99
   74.125.239.100
   74.125.239.101
   74.125.239.102
   74.125.239.103
   74.125.239.104
   74.125.239.105

Pinging google.com [74.125.239.105] with 32 bytes of data:
Reply from 74.125.239.105: bytes=32 time=18ms TTL=56
Reply from 74.125.239.105: bytes=32 time=19ms TTL=56

Ping statistics for 74.125.239.105:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 19ms, Average = 18ms
Server:  dslrouter.netgear.com
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=833ms TTL=49
Reply from 98.139.183.24: bytes=32 time=852ms TTL=49

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 833ms, Maximum = 852ms, Average = 842ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 1f bc 09 45 8d ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254   192.168.254.34     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link    192.168.254.34    266
   192.168.254.34  255.255.255.255         On-link    192.168.254.34    266
  192.168.254.255  255.255.255.255         On-link    192.168.254.34    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.254.34    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.254.34    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:4137:9e76:2c45:3c0:b5d1:f877/128
                                    On-link
 10    266 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::2c45:3c0:b5d1:f877/128
                                    On-link
 10    266 fe80::ac54:90f2:b94:5b3/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/14/2013 06:14:47 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program ToolbarU Application because of this error.

Program: ToolbarU Application
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Error: (06/14/2013 06:14:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: ToolbarUpdater.exe, version: 15.2.0.5, time stamp: 0x51824dc5
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000096
Fault offset: 0x00048665
Faulting process id: 0x8d0
Faulting application start time: 0xToolbarUpdater.exe0
Faulting application path: ToolbarUpdater.exe1
Faulting module path: ToolbarUpdater.exe2
Report Id: ToolbarUpdater.exe3

Error: (06/13/2013 09:08:27 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/12/2013 11:45:01 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/12/2013 11:43:19 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/12/2013 11:42:33 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/12/2013 11:42:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/12/2013 11:41:28 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/12/2013 11:37:37 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Windows Defender since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (06/11/2013 11:14:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16576, time stamp: 0x515e30fe
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x1b0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

System errors:
=============
Error: (06/16/2013 10:25:02 AM) (Source: Service Control Manager) (User: )
Description: The WinDefend service terminated with the following error:
%%5

Error: (06/16/2013 10:25:01 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (06/16/2013 10:25:01 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (06/16/2013 10:24:05 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/16/2013 00:30:21 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/16/2013 00:30:18 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2859903).

Error: (06/14/2013 06:15:33 AM) (Source: Service Control Manager) (User: )
Description: The WinDefend service terminated with the following error:
%%5

Error: (06/14/2013 06:15:33 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (06/14/2013 06:15:33 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (06/14/2013 06:14:54 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater15.2.0 service terminated unexpectedly.  It has done this 1 time(s).

Microsoft Office Sessions:
=========================
Error: (09/26/2011 09:39:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 355 seconds with 0 seconds of active time.  This session ended with a crash.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Adobe Acrobat 9 Pro (Version: 9.5.4)
Adobe Acrobat 9.5.4 - CPSID_83708
Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader 64-bit fixes
Adobe Reader X (10.1.7) (Version: 10.1.7)
AVG 2013 (Version: 13.0.3199)
AVG 2013 (Version: 13.0.3345)
AVG 2013 (Version: 2013.0.3345)
AVG Security Toolbar (Version: 15.2.0.5)
BioShock
BioShock 2
calibre (Version: 0.9.25)
Command and Conquer 4: Tiberian Twilight
Command and Conquer: Red Alert 3
Company of Heroes - FAKEMSI (Version: 2.0.0.0)
Company of Heroes (Version: 2.202.0)
ConvertXtoDVD 4.1.19.365 (Version: 4.1.19.365)
Counter-Strike
Counter-Strike: Condition Zero Deleted Scenes
Counter-Strike: Source
Coupon Printer for Windows (Version: 5.0.0.1)
Crysis 2 Maximum Edition
Crysis Warhead
D3DX10 (Version: 15.4.2368.0902)
DOOM 3
Endless Space
EPSON Artisan 810 Series Printer Uninstall
Epson Event Manager (Version: 2.30.01)
Epson FAX Utility (Version: 1.00.01)
Epson PC-FAX Driver
EPSON Scan
EpsonNet Print (Version: 2.5.00)
EpsonNet Setup (Version: 3.1c)
F.E.A.R. 2: Project Origin
F.E.A.R.: Extraction Point
F.E.A.R.: Perseus Mandate
Far Cry® 3
GameSpy Arcade
GameSpy Comrade (Version: 1.5.0.156)
GameStop App (Version: 4.00)
Half-Life 2
Half-Life: Opposing Force
InstaCodecs (Version: 1.0)
Junk Mail filter update (Version: 15.4.3502.0922)
KB905474 (1.5.708)
Logitech Unifying Software 2.00 (Version: 2.00.43)
marvell 91xx driver (Version: 1.0.0.1034)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Age of Empires II
Microsoft Age of Empires II: The Conquerors Expansion
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2003 Web Components (Version: 12.0.6213.1000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Sounds (Version: 1.0.0.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (Version: 8.0.52572)
Microsoft Visual Studio 2005 Tools for Applications - ENU
Microsoft Visual Studio 2005 Tools for Applications - ENU (Version: 8.0.50727.146)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML4 Parser (Version: 1.0.0)
NEC Electronics USB 3.0 Host Controller Driver (Version: 1.0.19.0)
NVIDIA 3D Vision Controller Driver 314.22 (Version: 314.22)
NVIDIA 3D Vision Driver 314.22 (Version: 314.22)
NVIDIA Control Panel 314.22 (Version: 314.22)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Graphics Driver 314.22 (Version: 314.22)
NVIDIA HD Audio Driver 1.3.23.1 (Version: 1.3.23.1)
NVIDIA Install Application (Version: 2.1002.115.743)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1422)
NVIDIA Supersonic Sled demo
NVIDIA Update 1.12.12 (Version: 1.12.12)
NVIDIA Update Components (Version: 1.12.12)
Portal
Portal 2
Portal 2 Publishing Tool
PunkBuster Services (Version: 0.992)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.12.1218.2009)
Realtek High Definition Audio Driver (Version: 6.0.1.6043)
Red Faction: Guerrilla
ReNamer (Version: 5.60)
Rise of Nations (Version: 1.0)
Sanctum
Sins of a Solar Empire
Sins of a Solar Empire - Diplomacy
Sins of a Solar Empire - Entrenchment
SolidWorks 2012 x64 Edition SP0 (Version: 20.0.0.5022)
SolidWorks 2012 x64 Edition SP0 (Version: 20.100.5022)
SolidWorks eDrawings 2012 x64 Edition SP0 (Version: 12.0.5015)
Sorian AI Mod 2.1.2
Source SDK Base 2007
StarCraft II (Version: 2.0.6.25180)
Steam (Version: 1.0.0.0)
Supreme Commander
Supreme Commander: Forged Alliance
TK Solver 4.0
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Uplay (Version: 2.0)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)

========================= Devices: ================================

Name: Realtek PCIe GBE Family Controller #2
Description: Realtek PCIe GBE Family Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: RTL8167
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 4087.17 MB
Available physical RAM: 2462.14 MB
Total Pagefile: 8172.52 MB
Available Pagefile: 6355.17 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.91 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:1862.92 GB) (Free:1466.29 GB) NTFS
3 Drive e: () (Removable) (Total:0.92 GB) (Free:0.66 GB) FAT

========================= Users: ========================================

User accounts for \\ODIN

Administrator            Dadeo                    Guest                   
UpdatusUser             

**** End of log ****

 

Mbam

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.16.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16614
Dadeo :: ODIN [administrator]

6/16/2013 11:16:33 AM
mbam-log-2013-06-16 (11-16-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 250043
Time elapsed: 6 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{65bcd620-07dd-012f-819f-073cf1b8f7c6} (Adware.GamePlayLab) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

*******************************************RESTARTING COMPUTER**************



#6 Broni

Broni

    The Coolest BC Computer


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Posted 16 June 2013 - 01:28 PM

No need for more logs...

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

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#7 Shakeable_drip

Shakeable_drip
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Posted 16 June 2013 - 01:29 PM

COMPUTER RESTARTED

 

ok firstly AVG came up with the threat detected again... continuing steps now



oh ok thank

you



#8 Broni

Broni

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Posted 16 June 2013 - 01:31 PM

Read my last reply.


My Website

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