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Unable to update Antivirus and Malewares


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3 replies to this topic

#1 homefairy

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Posted 14 June 2013 - 12:40 PM

Hello. I am helping my friend with his computer problems. 

 

It started with Antivirus (Kaspersky Anti-Virus 2013) not updating. I tried multiple things, including re-installing, but it didn't help. After re-install I can't even activate it now. 

 

So far I executed Kaspersky Rescue Disk, Windows Defender and Malwarebytes scans (outdated). The last two removed a couple of items, but no other problems were found. 

 

In addition to not being able to update Kaspersky (or activate now) and Malwarebytes, I also can't install Chrome. Not sure if it's all related. 

 

Not sure what to do next. 

 

Thank you for your help. Victoria. 


Edited by hamluis, 14 June 2013 - 01:40 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 homefairy

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Posted 14 June 2013 - 04:24 PM

While I am waiting for a reply, I tried to run ESET Online scanner and couldn't due to the following error: "Can not get update. Is proxy configured?".

This computer does not use proxy. I also checked that Proxy is not not checked in the Connection/Lan settings. 

 

FarBar Service Scan Log: 

 

 

canFarbar Service Scanner Version: 31-05-2013 01
Ran by Victoria (administrator) on 14-06-2013 at 17:24:02
Running from "E:\FIRST AID\FarBar"
Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error. Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-06-12 23:29] - [2013-01-04 01:41] - 1893224 ____A (Microsoft Corporation) 5CFB7AB8F9524D1A1E14369DE63B83CC

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#3 homefairy

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Posted 14 June 2013 - 04:27 PM

GMER Log

 

GMER 2.1.19163 - http://www.gmer.net
Rootkit scan 2013-06-14 17:25:49
Windows 6.1.7600 x64 \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 ST950032 rev.D005 465.76GB
Running: wjp1bqo3.exe; Driver: C:\Users\Victoria\AppData\Local\Temp\ugdiqpow.sys


---- User code sections - GMER 2.1 ----

.text C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE[1912] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 69 0000000075c11465 2 bytes [C1, 75]
.text C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE[1912] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 155 0000000075c114bb 2 bytes [C1, 75]
.text ... * 2

---- Kernel IAT/EAT - GMER 2.1 ----

IAT C:\Windows\System32\win32k.sys[ntoskrnl.exe!KeUserModeCallback] [fffff8800607bd18] \SystemRoot\system32\DRIVERS\klif.sys [PAGE]

---- Threads - GMER 2.1 ----

Thread C:\Windows\System32\svchost.exe [1168:3648] 000007fef27b9688
Thread C:\Program Files\Windows Media Player\wmpnetwk.exe [4384:4652] 000007fefc632a88
Thread C:\Program Files\Windows Media Player\wmpnetwk.exe [4384:4768] 000007fef9805124

---- EOF - GMER 2.1 ----



#4 homefairy

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Posted 15 June 2013 - 11:28 AM

Does anyone have any idea as to what might be causing the issue with updates? 






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