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Help - Can't Resolve Registry Issues!


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29 replies to this topic

#1 ladyq

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Posted 15 April 2006 - 05:29 AM

Dear All

This is a request for help with an irritation more than a fatal infection, but I would be grateful for any help as it is more to do with sorting out the registry generally than annoyance with these specific issues. In the HJT log below you should be able to see entries under '04' thus :-

O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup
O4 - HKCU\..\Run: [Creata Mail] C:\Program Files\Creata Mail\JMSrvr.exe
O4 - HKCU\..\RunOnce: [ICQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot

I do not run any of these programs now and thought I had got rid of them. CCleaner picks them up as failing startups via the registry every time it does a scan, I click to fix the issues and it purports to remove them and then the next time there is a scan they are back! I have tried to manually remove them from the registry but they have returned again! Is there something I am missing which keeps reinserting them in the registry when I reboot. There are no folders in Program files as the entry refers to.

Here is the full HJT log for the machine

Logfile of HijackThis v1.99.1
Scan saved at 11:20:32, on 15/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Norton GoBack\GBPoll.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\WinPatrol\winpatrol.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\Norton GoBack\GBTray.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\Program Files\CCleaner\ccleaner.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customi...www.yahoo.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customi...fo/bt_side.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customi...www.yahoo.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\pchealth\helpctr\System\panels\blank.htm
R3 - URLSearchHook: ScriptInocUI Class - - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup
O4 - HKCU\..\Run: [Creata Mail] C:\Program Files\Creata Mail\JMSrvr.exe
O4 - HKCU\..\RunOnce: [ICQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton GoBack\GBTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.msn.co.uk
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/w...ntrol_en_US.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix-eu.com/viewers/ipixx.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/puzzlepirates/miniclipGameLoader.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylom/a...zylomloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton GoBack\GBPoll.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Any help would be VERY gratefully received as I am fed up trying to remove them only for them to reappear!!

I am also running Winpatrol which picks them up as failed startups

Cheers guys!!

Alex

BC AdBot (Login to Remove)

 


#2 amateur

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Posted 15 April 2006 - 05:14 PM

Hi ladyq

Welcome to the Forum. :thumbsup:

Let's see if we can uninstall them properly.

We'll need to disable the Norton Script Blocking Service so that it will not interfere with the fixes:

" To open Services, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Services.
" Find ScriptBlocking services, Right-click the service, and then click and then click Properties. On the General tab, under Startup, click Disabled.
" Under Service Status, click Stop button. Click Apply button.
OR

* Disable the Script Blocking In Norton Settings:
" Start Norton Antivirus.
" Click Options. If a menu appears when you click Options, then click Norton Antivirus. The Norton Antivirus Options dialog box appears.
" Click Script Blocking.
" Uncheck Enable Script Blocking (recommended).
" Click OK
You can reenable it afterwards when everything is clean again.

=====================================

Click Start " Control Panel " Add/Remove Programs, and then Removel the following programs, if present: ICQLite
Creata Mail
MSGTAG

=====================================
  • Close all open Explorer windows and browsers/email, etc
  • Run HijackThis
  • Click on the Scan button and when complete
  • Put a check beside all of the items listed below
  • Click on the "Fix Checked" button
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customi...www.yahoo.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customi...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customi...www.yahoo.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\pchealth\helpctr\System\panels\blank.htm
R3 - URLSearchHook: ScriptInocUI Class - - (no file)
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
<=== Please read this about ShowWind (towards the end of the page). If you have a Gateway computer and it applies to you, don't fix this entry.
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE <==== see the note below.
O4 - HKCU\..\RunOnce: [ICQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot
O4 - HKCU\..\Run: [Creata Mail] C:\Program Files\Creata Mail\JMSrvr.exe
O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup


Note:Realtek AC97 Audio - Event Monitor. "Sypware" file used surreptitiously monitor one's actions. It is not a sinister one, like remote control programs, but it is being used by Realtek to gather data about customers.

When completed, click on "back" to go back to the Main page.
On the Main page:
Click the "Open the Misc Tools section" button.
Next click "Open Uninstall Manager..." button.
Highlight (click on) : ICQLite

Then click "Delete this entry".

Do the same for Creata Mail and MSGTAG , if still present. Exit HijackThis.

============================================

Make sure that you can see hidden files
" Click Start
" Open My Computer
" Select the Tools menu and click Folder Options
" Select the View Tab
" Under the Hidden files and folders heading select Show hidden files and folders
" Uncheck the Hide protected operating system files (recommended) option
" Click Yes to confirm
" Click OK

=====================================

Using Windows Explorer, navigate and delete the following files and folders, if found:

C:\Program Files\ICQLite\
C:\Program Files\Creata Mail\
C:\Program Files\MSGTAG\

Use the Windows Search function to find and delete this file:

ShowWnd.exe <=== don't delete it if you didn't fix the 04 entry in HijackThis

============================================

You are running an old vulnerable version of Java.
  • Go to Start " Control Panel " Add/Remove Programs.
  • Search for all previous installed versions of Java. (J2SE Runtime Environment.... ) and delete them.
    It/they should have this icon next to it/them: Posted Image
  • Then download and install the newest version from here.
=====================================

Post a new HijackThis log please and let me know if this helped you.

Edited by amateur, 16 April 2006 - 09:55 PM.


#3 ladyq

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Posted 16 April 2006 - 05:03 PM

Hi

Many thanks, I've just picked up your reply and will carry out your suggestions on Monday and report back - too much easter chocolate eating here to do it right now.

Happy easter!!

Cheers

Lady Q (Alex)!

#4 amateur

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Posted 16 April 2006 - 09:57 PM

OK. Happy Easter to you too. :thumbsup:

#5 ladyq

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Posted 17 April 2006 - 12:58 PM

Hello again

What do you make of this, I think you might have done it!!! If so many thanks :-

Logfile of HijackThis v1.99.1
Scan saved at 18:55:03, on 17/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Norton GoBack\GBPoll.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\WinPatrol\winpatrol.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton GoBack\GBTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.msn.co.uk
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/w...ntrol_en_US.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix-eu.com/viewers/ipixx.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/puzzlepirates/miniclipGameLoader.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylom/a...zylomloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton GoBack\GBPoll.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


Cheers

(A much fatter) Alex! :thumbsup:

#6 amateur

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Posted 17 April 2006 - 01:36 PM

Looking good. :thumbsup: They are gone. :flowers: Let's do a couple more scans to make sure that there is nothing else lurking around before we can secure your computer.

Please download Ccleaner and save it to your desktop.

Tutorial for CCleaner

============================================

Download and install Ewido Anti-Malware

During the installation, uncheck the following under Additional Options:
Install background guard
Install scan via context menu


Check for updates but do not run it yet.

============================================

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
Look in here for more information.

==========================================

From Safe Mode run Ccleaner

Click on Options, Select Advanced Now UNCHECK "Only delete files in Windows Temp folders older than 48 hours"
Make sure the Cleaner block on the left is selected. (Do not use the "Issues" block) Choose the Windows tab.
Check everything EXCEPT Advanced part of the Menu. Click on "Analyze". This process could take a while.
If you don't want to loose your login passwords to certain sites, click on Options, select cookies and move the ones you want to keep to the "cookies to keep" section, by highlighting and using the arrows in the middle.
Choose Run Cleaner.
When CCleaner shows how much has been removed, cleaning is finished. Click Exit.

If you have more than one users, run Ccleaner for every user.

===========================================

Still in Safe Mode run Ewido.

Click on Scanner
Click on Complete System Scan and the scan will begin.
While the scan is in progress you will be prompted to clean files, click OK
When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says 'Perform action with all infections' then choose clean and click OK.
Once the scan has completed, there will be a button located on the bottom of the screen named Save report - click it.
Save the report.txt file to your desktop.

Now close Ewido-Anti-Malware.

Warning: While the scan is in progress, DO NOT open any folders or the Windows Control Panel !!

========================================

Reboot in Normal Mode and

Run Panda's ActiveScan from here and perform a full system scan.
- Once you are on the Panda site click the "Scan your PC" button
- A new window will open...click the big "Check Now" button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
- Click on "Local Disks" to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

Post back the results of Panda online scan along with the Ewido log.

#7 ladyq

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Posted 19 April 2006 - 01:16 AM

Hi again, here is the Ewido report -


---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 19:49:55, 18/04/2006
+ Report-Checksum: 7FAFAC06

+ Scan result:

C:\Documents and Settings\Alex Quantrill\My Documents\Setup programs\Wonders_Setup-dm.exe -> Adware.Trymedia : Cleaned with backup
C:\Documents and Settings\Boys\Cookies\boys@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Ed\Cookies\ed@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Ed\Cookies\ed@starware[2].txt -> TrackingCookie.Starware : Cleaned with backup


::Report End

I am having triuble with the Panda scan in the the window it opens in won't maximise and I can't get to the save report bit but apparently I have 8 spyware

Cheers!

Alex

#8 amateur

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Posted 19 April 2006 - 05:05 AM

Let's try another scanner then.


Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      • Extended (If available otherwise Standard)
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.


#9 ladyq

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Posted 19 April 2006 - 01:20 PM

Here we go with Kaspersky :-

-----------------------------------------------------------------------------
KASPERSKY ON-LINE SCANNER REPORT
Wednesday, April 19, 2006 7:17:20 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.78.0
Kaspersky Anti-Virus database last update: 19/04/2006
Kaspersky Anti-Virus database records: 177517
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: false

Scan Target - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\

Scan Statistics:
Total number of scanned objects: 82323
Number of viruses found: 1
Number of infected objects: 4
Number of suspicious objects: 0
Duration of the scan process: 01:24:00

Infected Object Name / Virus Name / Last Action
C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine\09681C7E.exe Infected: Worm.Win32.VB.an skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine\35B562DF.exe Infected: Worm.Win32.VB.an skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine\3DC34DF4.exe Infected: Worm.Win32.VB.an skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine\7A07183B.exe Infected: Worm.Win32.VB.an skipped

Scan process completed.


Thanks!!

Alex

#10 amateur

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Posted 19 April 2006 - 04:05 PM

Hi Alex,

I am happy to announce that everything is nice and clean. Kaspersky is showing some items in the Norton quarantine folder. Go ahead and delete the contents of the quarantine. If you don't know how, here is the link.

You can keep Ccleaner and use it regularly to keep the temporary files under control.

Ewido also cleaned some undesirable cookies. It is a very good tool, excellent against trojans and worms. You may leave it installed and use it's scanner feature. You won't be able to use the real protection if the trial is expired but you'll be able to clean up and install the manual updates. If you wish, you may remove it through Add/Remove programs in your Control Panel

============================================

Let's make sure that the system files are hidden again:

Start>My Computer>Tools>Folder Options>View

Under the Hidden files and Folders heading uncheck Show hidden files and folders.
check the Hide protected operating system files (recommended) option.
Click Yes to confirm.
check the Hide file extensions for known file types.
Click OK.

And that's all. But to help protect you against further infections, and also to help prevent criminals using your computer to infect other people's computers on the web, I recommend the following: (You may already have some of the items)

Make your Internet Explorer more secure - This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

Avoid illegal sites, because that's where most malware is present.

* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. Because a lot of free software can bundle other software, including spyware.

Keep your antivirus-program up-to-date and do regular scans with it. Please make sure that you have only one active antivirus program on your system.
If you haven't got a antivirus, you can download and install one of the following free ones: Make sure that you have only ONE antivirus running on your computer as more than one would cause conflict and render the computer vulnerable.

AVG Free here
AntiVir here
Avast here

It is essential to keep the anti-virus program fully updated.
IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site <http://windowsupdate.microsoft.com/> to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site <http://office.microsoft.com/officeupdate/maincatalog.aspx?lc=en-us> and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Keep your pestware-scanners up-to-date and do regular scans with them.

To keep your computer free of Spyware, Adware, Hijackers etc., download and install the following free pestware-scanners (if you haven't installed them already):
AdAware here
Spybot here Remember to "immunize" after each update
Windows Defender here

Install realtime pestware-scanners and keep them up-to-date.

The following free realtime pestscanners prevent a number of malware-variants from entering your computer, in the first place:

SpywareBlaster here Remember to "enable all protection" after each update.
SpywareGuard here

If you haven't got one, already, install a firewall and keep it up-to-date. Please make sure that you have only one active firewall on your system.

A firewall will prevent unauthorized contact between your computer and internet.
If there is no firewall installed on your computer, you can download and install one of the following free firewalls:
ZoneAlarm here
Sygate here
Kerio Personal Firewall here
Outpost here
Important: (Windows XP only) If you install a firewall, be sure to turn off the WinXP-firewall!

Test your firewall here to make sure that it's working properly

Install these programs, to make surfing with Internet Explorer safer:

A popup-blocker, f.e. Google Toolbar here: A popup-blocker prevents popup-windows from opening, when you come along a websites that uses them, during internet-surfing.

IE-SPYAD here: This utility adds a long list of known bad sites to Internet Explorer's Restricted Sites zone. This prevents those sites from executing their malicious programs on your computer.

SiteHound by Firetrust
here:

Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer.
SiteHound will alert you when you enter a site which is known to contain:
Fraudulent claims or scams
Offensive material
Security vulnerabilities
Spyware or Adware
Spam related material
or other content deemed to be unsafe
Specifically, SiteHound blocks these categories:

o Adult o Spyware o Spam Advertising o Phishing o Possible scam or fraud o Misleading or False Advertising
o Pharming o Rogue or Suspect Product o Adware o Malware or Virus

Install and use an alternative browser to surf on the internet.

Because Internet Explorer is the most-used browser on the planet, most of the hijackers, adware and spyware are made to abuse your computer thru Internet Explorer.
Here are some good alternative browsers:
Mozilla Suite here
Mozilla Firefox here
Opera here
Netscape here
Important: You can not uninstall Internet Explorer.
First of all, it's part of Windows and you'll need it to download and install Windows Updates.
Secondly, There are some sites that are only accessable with Internet Explorer, e.g. most of the Online Malware-scanners.

But above all, keep all your software UP-TO-DATE at all time!!

Also, I would recommend reading the excellent advice by Tony Klein: So how did I get infected in the first place

Happy and safe surfing. :thumbsup:

Edited by amateur, 19 April 2006 - 07:59 PM.


#11 ladyq

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Posted 20 April 2006 - 11:29 AM

Thanks for all your help!! I will do as you suggest!

Cheers

Alex

:thumbsup:

#12 amateur

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Posted 20 April 2006 - 11:45 AM

You're very welcome. :thumbsup: Glad we could help.

Stay Safe. :flowers:

#13 ladyq

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Posted 20 April 2006 - 11:50 AM

Aagh, guess what?! Since my last post I have run cCleaner 'Issues' again and they're back!!! Here is the cCleaner scan :-

Missing Startup Software C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE HKLM\SOFTWARE \SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Missing Startup Software C:\Program Files\MSGTAG\MSGTAG.exe"/startup HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Missing Startup Software C:\Program Files\Creata mail\JMSrvr.exe HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Missing Startup Software C:\Program Files\ICQLite\ICQLite.exe -trayboot HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

Something is rewriting them to the Registry even after they have been cleaned off, I did once try to manually remove them from the Reg but they came back again

Any ideas??!

Thanks

Alex

#14 amateur

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Posted 20 April 2006 - 01:33 PM

Hi ladyq,

Since my last post I have run cCleaner 'Issues' again and they're back!!!



I thought my instructions were very clear that you were not to use the issues block.

Make sure the Cleaner block on the left is selected. (Do not use the "Issues" block) Choose the Windows tab.



Please open HijackThis and go into the Config option when you start HijackThis, and then click on the Misc Tools button at the top. You will then click on the button labeled "Generate StartupList Log". Once you click that button, the program will automatically open up a notepad filled with the Startup items from your computer. Copy and paste the list here please.

#15 ladyq

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Posted 20 April 2006 - 02:14 PM

I am so sorry, I must have missed that one, feel free to verbally beat me senseless

Here is the log :-

StartupList report, 20/04/2006, 20:12:06
StartupList version: 1.52.2
Started from : C:\HJT\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\WinPatrol\winpatrol.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton GoBack\GBPoll.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Norton GoBack.lnk = C:\Program Files\Norton GoBack\GBTray.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

IgfxTray = C:\WINDOWS\system32\igfxtray.exe
CHotkey = zHotkey.exe
RemoteControl = "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
NeroFilterCheck = C:\WINDOWS\system32\NeroCheck.exe
SoundMan = SOUNDMAN.EXE
SunKistEM = C:\Program Files\Digital Media Reader\shwiconem.exe
AlcWzrd = ALCWZRD.EXE
WinPatrol = C:\Program Files\WinPatrol\winpatrol.exe
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Symantec NetDriver Monitor = C:\PROGRA~1\SYMNET~1\SNDMon.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
AWMON = "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
High Definition Audio Property Page Shortcut = HDAudPropShortcut.exe
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
ShowWnd = ShowWnd.exe
Alcmtr = ALCMTR.EXE
LWBMOUSE = C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MSGTAG = "C:\Program Files\MSGTAG\MSGTAG.exe" /startup
Creata Mail = C:\Program Files\Creata Mail\JMSrvr.exe

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll - {9ECB9560-04F9-4bbc-943D-298DDF1699E1}
(no name) - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Norton AntiVirus - Scan my computer - Alex Quantrill.job

--------------------------------------------------

Enumerating Download Program Files:

[Microsoft Office Template and Media Control]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\IEAWSDC.DLL
CODEBASE = http://office.microsoft.com/templates/ieawsdc.cab

[DjVuCtl Class]
InProcServer32 = C:\Program Files\LizardTech\DjVuControl\DjVuCntl.dll
CODEBASE = http://www.lizardtech.com/download/files/w...ntrol_en_US.cab

[CKAVWebScan Object]
InProcServer32 = C:\WINDOWS\system32\Kaspersky Lab\Kaspersky On-line Scanner\kavwebscan.dll
CODEBASE = http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab

[iPIX ActiveX Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\ipixx.ocx
CODEBASE = http://www.ipix-eu.com/viewers/ipixx.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/shockwa...director/sw.cab

[CR64Loader Object]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\miniclipGameLoader.dll
CODEBASE = http://www.miniclip.com/puzzlepirates/miniclipGameLoader.dll

[YInstStarter Class]
InProcServer32 = C:\Program Files\Yahoo!\Common\yinsthelper.dll
CODEBASE = C:\Program Files\Yahoo!\Common\yinsthelper.dll

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.microsoft.com/officeupdate/content/opuc3.cab

[Symantec RuFSI Utility Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
CODEBASE = http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

[ActiveScan Installer Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\asinst.dll
CODEBASE = http://acs.pandasoftware.com/activescan/as5free/asinst.cab

[YAddBook Class]
InProcServer32 = C:\PROGRA~1\Yahoo!\Common\yaddbook.dll
CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab

[Zylom Loader Object]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\zylomloader.dll
CODEBASE = http://eu.download.games.yahoo.com/zylom/a...zylomloader.cab

[{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}]
CODEBASE = http://www.popcap.com/games/popcaploader_v6.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
UPnPMonitor: C:\WINDOWS\system32\upnpui.dll

--------------------------------------------------
End of report, 8,275 bytes
Report generated in 0.703 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


Sorry, sorry, sorry!!

Alex




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