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Windows Update Error 80072EFE


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#1 Omac

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Posted 13 June 2013 - 04:48 AM

Hi

 

 

This morning I tried to download windows updates. The updates don't even start. I get the following error message.

 

Error Code: 80072EFE

Error Message: Windows Update encountered an unknown error.

 

This is the first time that this has happened.

 

I have discovered that this topic was encountered by a forum member back in 2011 but I have not acted on the advice given to him on that occasion as it was so long ago. 

http://www.bleepingcomputer.com/forums/t/415936/error-0x80072efe/?hl=%2Bwindows+%2Bupdate+%2Berror+%2B80072efe#entry2384222

 

 

Whilst searching I discovered that people encountering this error message have also been unable to download updates for Windows Essentials or access the Microsoft updates page.  http://windowsupdate.microsoft.com/windowsupdate/v6/default.aspx?ln=en

I tried to do both and have the same problem. In windows Essentials the indicator runs to about a quarter way through and stops.

The Microstop Updates page simple says "This webpage is not available" (I use Chrome)

Windows Essentials eventually displays the following

 

Untitled.jpg

 

 

I am running Windows 7 Proffessional, Service Pack 1 & a 32 bit Operating System.

My laptop is an HP ProBook 6545b

 

Your help will be greatly appreciated.

 

Owen


Edited by Omac, 13 June 2013 - 04:52 AM.


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#2 Broni

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Posted 13 June 2013 - 07:15 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Omac

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Posted 14 June 2013 - 04:51 AM

Hi Broni

 

Many thanks for assisting.

 

Security Check results from checkup.txt.

 

Results of screen317's Security Check version 0.99.64  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 CCleaner     
 Java 7 Update 21  
 Java Card Security for HP ProtectTools 
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.94  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 


#4 Omac

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Posted 14 June 2013 - 04:55 AM

Farbar Service Scanner results from FSS.txt.

 

Farbar Service Scanner Version: 31-05-2013 01
Ran by Owen (administrator) on 14-06-2013 at 11:52:30
Running from "C:\Users\Owen\Desktop\Bleep"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\windows\system32\nsisvc.dll => MD5 is legit
C:\windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\windows\system32\dhcpcore.dll => MD5 is legit
C:\windows\system32\Drivers\afd.sys => MD5 is legit
C:\windows\system32\Drivers\tdx.sys => MD5 is legit
C:\windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\windows\system32\dnsrslvr.dll => MD5 is legit
C:\windows\system32\mpssvc.dll => MD5 is legit
C:\windows\system32\bfe.dll => MD5 is legit
C:\windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\windows\system32\SDRSVC.dll => MD5 is legit
C:\windows\system32\vssvc.exe => MD5 is legit
C:\windows\system32\wscsvc.dll => MD5 is legit
C:\windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\windows\system32\wuaueng.dll => MD5 is legit
C:\windows\system32\qmgr.dll => MD5 is legit
C:\windows\system32\es.dll => MD5 is legit
C:\windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\windows\system32\ipnathlp.dll => MD5 is legit
C:\windows\system32\iphlpsvc.dll => MD5 is legit
C:\windows\system32\svchost.exe => MD5 is legit
C:\windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


#5 Omac

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Posted 14 June 2013 - 05:03 AM

Result from MiniToolBox

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Owen (administrator) on 14-06-2013 at 11:56:42
Running from "C:\Users\Owen\Desktop\Bleep"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Broadcom 43224AG 802.11a/b/g/draft-n Wi-Fi Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Owen-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-26-82-1F-44-F2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Broadcom 43224AG 802.11a/b/g/draft-n Wi-Fi Adapter
   Physical Address. . . . . . . . . : 00-26-82-1F-44-F2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e197:c7f6:767e:104c%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 14 June 2013 08:24:03 AM
   Lease Expires . . . . . . . . . . : 15 June 2013 11:05:12 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 352331394
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AE-10-D1-70-5A-B6-A5-E6-DA
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-27-13-D2-9D-56
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 70-5A-B6-A5-E6-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{80694392-0BC3-469C-9833-22D37DC55839}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.Home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:147d:36e1:3f57:fefc(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::147d:36e1:3f57:fefc%24(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{44F184F7-C8F2-4542-8296-DD4685F84ED1}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2c0f:fb50:4002:800::100e
 196.23.168.176
 196.23.168.174
 196.23.168.181
 196.23.168.177
 196.23.168.166
 196.23.168.152
 196.23.168.187
 196.23.168.159
 196.23.168.155
 196.23.168.148
 196.23.168.154
 196.23.168.144
 196.23.168.170
 196.23.168.163
 196.23.168.185
 196.23.168.165
 
 
Pinging google.com [196.23.168.176] with 32 bytes of data:
Reply from 196.23.168.176: bytes=32 time=26ms TTL=57
Reply from 196.23.168.176: bytes=32 time=25ms TTL=57
 
Ping statistics for 196.23.168.176:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=391ms TTL=38
Reply from 206.190.36.45: bytes=32 time=376ms TTL=38
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 376ms, Maximum = 391ms, Average = 383ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...00 26 82 1f 44 f2 ......Microsoft Virtual WiFi Miniport Adapter
 13...00 26 82 1f 44 f2 ......Broadcom 43224AG 802.11a/b/g/draft-n Wi-Fi Adapter
 12...00 27 13 d2 9d 56 ......Bluetooth Device (Personal Area Network)
 10...70 5a b6 a5 e6 da ......Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller
  1...........................Software Loopback Interface 1
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 28...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 24...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.3    281
      192.168.1.3  255.255.255.255         On-link       192.168.1.3    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.3    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 24     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 24     58 2001::/32                On-link
 24    306 2001:0:4137:9e76:147d:36e1:3f57:fefc/128
                                    On-link
 13    281 fe80::/64                On-link
 24    306 fe80::/64                On-link
 24    306 fe80::147d:36e1:3f57:fefc/128
                                    On-link
 13    281 fe80::e197:c7f6:767e:104c/128
                                    On-link
  1    306 ff00::/8                 On-link
 24    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 44 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 45 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 46 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 47 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 48 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 49 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 50 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 51 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/14/2013 09:39:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UCCAPI,processorArchitecture="x86",type="win32",version="2.0.0.0"1".
Dependent Assembly UCCAPI,processorArchitecture="x86",type="win32",version="2.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (06/14/2013 09:37:12 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (06/14/2013 09:35:22 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (06/14/2013 09:15:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (06/14/2013 08:24:10 AM) (Source: VMCService) (User: )
Description: conflictManagerTypeValue
 
Error: (06/14/2013 08:06:53 AM) (Source: VMCService) (User: )
Description: conflictManagerTypeValue
 
Error: (06/13/2013 01:26:33 PM) (Source: VMCService) (User: )
Description: conflictManagerTypeValue
 
Error: (06/13/2013 01:05:39 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error on creating/using the COM+ Writers publisher interface: BackupShutdown [0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
].
 
Error: (06/13/2013 01:05:39 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine IMultiInterfaceEventControl::GetSubscriptions.  hr = 0x80010108, The object invoked has disconnected from its clients.
.
 
Error: (06/13/2013 00:14:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6668.5000, time stamp: 0x508314b2
Faulting module name: OUTLOOK.EXE, version: 12.0.6668.5000, time stamp: 0x508314b2
Exception code: 0xc0000005
Fault offset: 0x0030205f
Faulting process id: 0x1d70
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
 
System errors:
=============
Error: (06/14/2013 11:55:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 11:45:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 11:35:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 11:25:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 11:15:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 11:05:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 10:55:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 10:45:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 10:35:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/14/2013 10:25:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (06/13/2013 00:14:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 4974 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (02/06/2013 08:13:13 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 137 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (01/16/2013 10:45:06 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/23/2012 00:53:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6661.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 4 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/15/2012 10:23:40 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6661.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 486 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (09/27/2011 10:19:40 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 162 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (06/26/2011 08:50:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 21 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/07/2011 08:44:13 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 906 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (06/02/2011 02:43:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (05/27/2011 02:02:19 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office system (Version: 12.0.6612.1000)
32 Bit HP CIO Components Installer (Version: 8.1.2)
470_Help (Version: 1.00.0000)
470_Readme (Version: 1.00.0000)
ActivClient x86 (Version: 6.2)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Advanced PDF Repair v2.0
Advertising Center (Version: 0.0.0.1)
Any Video Converter 3.5.8
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.732.0)
AviSynth 2.5
BlackBerry Desktop Software 7.1 (Version: 7.1.0.41)
BlackBerry Device Software Updater (Version: 7.1.0.84)
Bonjour (Version: 3.0.0.10)
BPDSoftware (Version: 130.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.350.6)
BufferChm (Version: 100.0.170.000)
Business Plan Pro 15th Anniversary Edition (Version: 11.25.0009)
calibre (Version: 0.9.4)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0909.1747.30091)
Catalyst Control Center Graphics Full Existing (Version: 2009.0909.1747.30091)
Catalyst Control Center Graphics Full New (Version: 2009.0909.1747.30091)
Catalyst Control Center Graphics Light (Version: 2009.0909.1747.30091)
Catalyst Control Center InstallProxy (Version: 2009.0909.1747.30091)
Catalyst Control Center Localization All (Version: 2009.0909.1747.30091)
CCC Help Chinese Standard (Version: 2009.0909.1746.30091)
CCC Help Chinese Traditional (Version: 2009.0909.1746.30091)
CCC Help Czech (Version: 2009.0909.1746.30091)
CCC Help Danish (Version: 2009.0909.1746.30091)
CCC Help Dutch (Version: 2009.0909.1746.30091)
CCC Help English (Version: 2009.0909.1746.30091)
CCC Help Finnish (Version: 2009.0909.1746.30091)
CCC Help French (Version: 2009.0909.1746.30091)
CCC Help German (Version: 2009.0909.1746.30091)
CCC Help Greek (Version: 2009.0909.1746.30091)
CCC Help Hungarian (Version: 2009.0909.1746.30091)
CCC Help Italian (Version: 2009.0909.1746.30091)
CCC Help Japanese (Version: 2009.0909.1746.30091)
CCC Help Korean (Version: 2009.0909.1746.30091)
CCC Help Norwegian (Version: 2009.0909.1746.30091)
CCC Help Polish (Version: 2009.0909.1746.30091)
CCC Help Portuguese (Version: 2009.0909.1746.30091)
CCC Help Russian (Version: 2009.0909.1746.30091)
CCC Help Spanish (Version: 2009.0909.1746.30091)
CCC Help Swedish (Version: 2009.0909.1746.30091)
CCC Help Thai (Version: 2009.0909.1746.30091)
CCC Help Turkish (Version: 2009.0909.1746.30091)
ccc-core-static (Version: 2009.0909.1747.30091)
ccc-utility (Version: 2009.0909.1747.30091)
CCleaner (Version: 3.17)
Cell C (Version: 1.0.0.1)
Cell C (Version: 16.001.06.06.368)
Choice Guard (Version: 1.2.87.0)
CustomerResearchQFolder (Version: 1.00.0000)
CutePDF Writer 2.8
CX4300_5500_DX4400 manual
Defraggler (Version: 2.09)
Destination Component (Version: 100.0.0.0)
Device Access Manager for HP ProtectTools (Version: 5.0.1.1)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
DirectX 9 Runtime (Version: 1.00.0000)
DivX 5.0.2 Bundle
DocMgr (Version: 100.0.201.000)
DocProc (Version: 10.0.0.0)
Documents To Go Desktop for iPhone (Version: 2.0000.006)
DolbyFiles (Version: 0.1)
Drive Encryption for HP ProtectTools (Version: 5.0.6.0)
Dropbox (Version: 1.6.18)
Easy Thumbnails (Remove only) (Version: 3.0)
ÊÍÏíË áÜ Microsoft Office Excel 2007 Help (KB963678)
ÊÍÏíË áÜ Microsoft Office Powerpoint 2007 Help (KB963669)
ÊÍÏíË áÜ Microsoft Office Word 2007 Help (KB963665)
Enhanced Multimedia Keyboard Solution
EPSON Copy Utility 3 (Version: 3.2.0.0)
EPSON Printer Software
EPSON Scan
eSupportQFolder (Version: 1.00.0000)
File Sanitizer For HP ProtectTools (Version: 5.0.0.7)
File Type Assistant
Free Mp3 Wma Converter V 2.0 (Version: 2.0.0.0)
Freemake Audio Converter version 1.1.0 (Version: 1.1.0)
FreeRIP v3.42 (Version: 3.42)
Full DVD Ripper 9 Free
Garmap SA Streetmaps 2010.2 NT (Version: 1.00)
Garmap SA Streetmaps 2011.2 NT (Version: 1.00)
Garmin ANT Agent (Version: 2.3.4)
Garmin Communicator Plugin (Version: 4.0.4)
Garmin MapSource (Version: 6.16.3)
Garmin POI Loader (Version: 2.5.4.0)
Garmin USB Drivers (Version: 2.3.1.0)
Garmin VoiceStudio v2.10 (Version: 2.10.0.0)
Garmin WebUpdater (Version: 2.5.6)
GetFLV Pro 8.22
Google Calendar Sync
Google Chrome (Version: 27.0.1453.110)
Google Earth Pro (Version: 4.2.180.1134)
Google Update Helper (Version: 1.3.21.145)
GPBaseService (Version: 100.0.187.000)
GrabIt 1.7.2 Beta 4 (build 997)
GUIPDFTK
H470 (Version: 130.0.000.000)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.0.5.1)
HP Advisor (Version: 3.2.9212.3114)
HP Business Card Reader (Version: 0.5.2.2)
HP Color LaserJet CM1312 MFP Series 5.1 (Version: 5.1)
HP Common Access Service Library (Version: 3.0.31.1)
HP Connection Manager (Version: 3.3.2)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Document Manager 1.0 (Version: 1.0)
HP ESU for Microsoft Windows 7 (Version: 1.0.1.1)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Integrated Module with Bluetooth wireless technology (Version: 6.2.0.9602)
HP LaserJet Professional P1100-P1560-P1600 Series
HP OfficeJet H470 (Version: 13.0)
HP Power Assistant (Version: 1.0.11.0)
HP Product Detection (Version: 11.14.0001)
HP ProtectTools Security Manager (Version: 5.07.711)
HP Quick Launch Buttons (Version: 6.50.5.1)
HP QuickLook (Version: 3.0.0.19)
HP QuickWeb (Version: 1.0.1.63)
HP QuickWeb (Version: 1.0.1.68)
HP Setup (Version: 1.2.3215.3078)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Software Setup (Version: 6.0.1.7)
HP Solution Center 10.0 (Version: 10.0)
HP Support Assistant (Version: 6.0.5.4)
HP Update (Version: 5.005.000.002)
HP User Guides 0142 (Version: 1.01.0001)
HP Wallpaper (Version: 1.0.1.11)
HP Web Camera (Version: 1.0.0)
HP Webcam (Version: 1.0.25.0)
HP Webcam Driver (Version: 5.8.50009.1)
HP Wireless Assistant (Version: 4.0.10.0)
HPDiagnosticAlert (Version: 1.00.0000)
hppCLJCM1312 (Version: 005.001.00142)
hppFaxDrvCM1312 (Version: 005.000.00001)
hppFaxUtilityCM1312 (Version: 005.001.00137)
hppFonts (Version: 001.001.00061)
hppLaserJetService (Version: 001.001.0.0)
hppManualsCM1312 (Version: 005.001.00145)
hppP1100P1560P1600SeriesLaserJetService (Version: 001.001.0.0)
HPProductAssistant (Version: 100.0.170.000)
hppScanToCM1312 (Version: 005.001.00140)
hppSendFaxCM1312 (Version: 005.000.00001)
hppusgP1100P1560P1600Series (Version: 1.0.0.1)
HPSSupply (Version: 130.0.371.000)
iCloud (Version: 2.1.2.8)
IDT Audio (Version: 1.0.6275.0)
ieSpell (Version: 2.6.4 (build 573))
ImagXpress (Version: 7.0.74.0)
InZeCue 1.0 (Version: 1.0)
iTunes (Version: 11.0.3.42)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java Card Security for HP ProtectTools (Version: 5.0.4.1)
K-Lite Codec Pack 7.9.0 (Basic) (Version: 7.9.0)
LightScribe System Software (Version: 1.18.22.2)
LSI HDA Modem (Version: 2.1.94)
MarketResearch (Version: 130.0.374.000)
Marvell Miniport Driver (Version: 11.25.4.3)
MathType 6 (Version: 6.7)
Memeo Instant Backup (Version: 4.60.0.7876)
Menu Templates - Starter Kit (Version: 9.4.2.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel 2007 Help Güncelleþtirmesi (KB963678)
Microsoft Office Excel MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Powerpoint 2007 Help Güncelleþtirmesi (KB963669)
Microsoft Office PowerPoint MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Dutch) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (German) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (Arabic) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (Turkish) 2007 (Version: 12.0.4518.1027)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.7)
Microsoft Office Word 2007 Help Güncelleþtirmesi (KB963665)
Microsoft Office Word MUI (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (Turkish) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ Run Time  Lib Setup (Version: 1.0.0)
Microsoft XML Parser (Version: 8.70.1104.04)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mise à jour Microsoft Office Excel 2007 Help  (KB963678)
Mise à jour Microsoft Office Outlook 2007 Help  (KB963677)
Mise à jour Microsoft Office Powerpoint 2007 Help  (KB963669)
Mise à jour Microsoft Office Word 2007 Help  (KB963665)
MobileMe Control Panel (Version: 3.1.8.0)
Movie Templates - Starter Kit (Version: 9.4.2.0)
MP3 Repair Tool v1.5.2 (Version: 1.5.2)
Mp3tag v2.49b (Version: v2.49b)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multi-Client 11.6.27.1
Naviextras Toolbox (Version: 3.11.0.24188)
Naviextras Toolbox Prerequesities (Version: 1.0.0)
NEF to JPG
Network (Version: 130.0.579.000)
Novarm DipTrace (Version: 2.3)
NVIDIA PhysX (Version: 9.09.0203)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PowerISO (Version: 4.9)
Pre-Boot Security for HP ProtectTools (Version: 5.0.6.1)
Privacy Manager for HP ProtectTools (Version: 5.00.712)
ProductContext (Version: 130.0.000.000)
Protected Search 1.1
QLBCASL (Version: 6.40.17.2)
Qualcomm Gobi 2000 Package for HP (Version: 1.1.180)
QuickPar 0.9 (Version: 0.9)
QuickStores-Toolbar 1.1.0 (Version: 1.1.0)
QuickTime (Version: 7.74.80.86)
Rapport (Version: 3.5.1208.24)
RAR Password Recovery Magic v6.1.1.393
Recuva (Version: 1.38)
Revo Uninstaller 1.92 (Version: 1.92)
RICOH Media Driver (Version: 2.14.00.05)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.8.0)
Roxio Creator Business (Version: 10.3)
Roxio Creator Business v10 (Version: 3.8.0)
Roxio Creator Copy (Version: 3.8.0)
Roxio Creator Data (Version: 3.8.0)
Roxio Creator Tools (Version: 3.8.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio MyDVD (Version: 10.3.349)
Safari (Version: 5.34.57.2)
Seagate Dashboard (Version: 1.0.0.809)
Seagate Manager Installer (Version: 2.01.0600)
Shop for HP Supplies (Version: 13.0)
Silver Sands Poker Version 2.1.0.13
Skype Click to Call (Version: 5.9.9216)
Skype™ 6.3 (Version: 6.3.107)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 100.0.175.000)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Speccy (Version: 1.05)
Striata Reader (Version: 2.9-1)
Synaptics Pointing Device Driver (Version: 15.0.24.0)
TeamViewer 7 (Version: 7.0.17271)
Theft Recovery (Version: 5.1.0.15)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 100.0.170.000)
Tweaking.com - Windows Repair (All in One) (Version: 1.9.14)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817359) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Validity Fingerprint Driver (Version: 4.0.15.0)
Vodafone Mobile Connect Lite (Version: 9.3.6.12095)
WebReg (Version: 130.0.132.017)
Weston College
Windows 7 Default Setting (Version: 1.0.0.8)
Windows Driver Package - Dynastream Innovations (libusb0) LibUsbDevices  (07/07/2009 1.12.2) (Version: 07/07/2009 1.12.2)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (Version: 04/19/2012 2.3.1.0)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (Version: 02/06/2007 3.1)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
WinPcap 4.0.2 (Version: 4.0.0.1040)
WinRAR 4.11 (32-bit) (Version: 4.11.0)
WorldMate® Live Outlook Add-in (Version: 1.5.27.0)
WPS
Xilisoft Video Converter Ultimate 6 (Version: 6.5.5.0426)
 
========================= Devices: ================================
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: CLP-621
Description: CLP-621
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: CITIZEN
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP LaserJet M4555 MFP
Description: HP LaserJet M4555 MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e979-e325-11ce-bfc1-08002be10318}
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 85%
Total physical RAM: 1788.7 MB
Available physical RAM: 259.21 MB
Total Pagefile: 3577.41 MB
Available Pagefile: 1191.35 MB
Total Virtual: 2047.88 MB
Available Virtual: 1938.38 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:280.79 GB) (Free:125.29 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:1.99 GB) (Free:1.34 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\OWEN-PC
 
Administrator            Guest                    Owen                     
 
 
**** End of log ****


#6 Omac

Omac
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  • Local time:08:22 AM

Posted 14 June 2013 - 05:23 AM

MBAM Log

 

 Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org
 
Database version: v2013.06.14.01
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16576
Owen :: OWEN-PC [administrator]
 
2013/06/14 12:05:53 PM
mbam-log-2013-06-14 (12-05-53).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 259538
Time elapsed: 11 minute(s), 7 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 1
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Protected Search (PUP.ProtectedSearch) -> Quarantined and deleted successfully.
 
Files Detected: 1
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Protected Search\Protected Search Settings.lnk (PUP.ProtectedSearch) -> Quarantined and deleted successfully.
 
(end)


#7 Omac

Omac
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  • Members
  • 40 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Durban, SOuth Africa
  • Local time:08:22 AM

Posted 14 June 2013 - 06:19 AM

From Malwarebytes Anti Rootkit

 

mbar-log-2013-06-14 (12-39-25).txt

 

 

Malwarebytes Anti-Rootkit BETA 1.06.0.1003
www.malwarebytes.org
 
Database version: v2013.06.14.01
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16576
Owen :: OWEN-PC [administrator]
 
2013/06/14 12:39:25 PM
mbar-log-2013-06-14 (12-39-25).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: Deep Anti-Rootkit Scan | PUP
Objects scanned: 266856
Time elapsed: 35 minute(s), 23 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 

system-log.txt

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1003
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x86
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16576
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 2.394000 GHz
Memory total: 1875591168, free: 92770304
 
Downloaded database version: v2013.06.14.01
Downloaded database version: v2013.05.22.01
Initializing...
------------ Kernel report ------------
     06/14/2013 12:39:11
------------ Loaded modules -----------
\SystemRoot\system32\ntkrnlpa.exe
\SystemRoot\system32\halmacpi.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\isapnp.sys
\SystemRoot\system32\drivers\mpio.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\aliide.sys
\SystemRoot\system32\drivers\amdide.sys
\SystemRoot\system32\drivers\cmdide.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\msdsm.sys
\SystemRoot\system32\drivers\nvraid.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\viaide.sys
\SystemRoot\system32\drivers\vmbus.sys
\SystemRoot\system32\drivers\winhv.sys
\SystemRoot\system32\drivers\iaStorV.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\DRIVERS\lsi_sas.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\HpSAMD.sys
\SystemRoot\system32\DRIVERS\adp94xx.sys
\SystemRoot\system32\DRIVERS\adpahci.sys
\SystemRoot\system32\DRIVERS\adpu320.sys
\SystemRoot\system32\DRIVERS\djsvs.sys
\SystemRoot\system32\DRIVERS\SCSIPORT.SYS
\SystemRoot\system32\drivers\amdsata.sys
\SystemRoot\system32\DRIVERS\amdsbs.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\DRIVERS\arc.sys
\SystemRoot\system32\DRIVERS\arcsas.sys
\SystemRoot\system32\DRIVERS\elxstor.sys
\SystemRoot\system32\DRIVERS\iirsp.sys
\SystemRoot\system32\DRIVERS\lsi_fc.sys
\SystemRoot\system32\DRIVERS\lsi_sas2.sys
\SystemRoot\system32\DRIVERS\lsi_scsi.sys
\SystemRoot\system32\DRIVERS\megasas.sys
\SystemRoot\system32\DRIVERS\MegaSR.sys
\SystemRoot\system32\DRIVERS\nfrd960.sys
\SystemRoot\system32\drivers\nvstor.sys
\SystemRoot\system32\DRIVERS\ql2300.sys
\SystemRoot\system32\DRIVERS\ql40xx.sys
\SystemRoot\system32\DRIVERS\SiSRaid2.sys
\SystemRoot\system32\DRIVERS\sisraid4.sys
\SystemRoot\system32\DRIVERS\vsmraid.sys
\SystemRoot\System32\Drivers\SbAlg.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\SbFsLock.sys
\SystemRoot\system32\DRIVERS\MpFilter.sys
\SystemRoot\System32\Drivers\PxHelp20.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\system32\drivers\storvsc.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\DRIVERS\wd.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\system32\DRIVERS\stexstor.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\system32\drivers\sbp2port.sys
\SystemRoot\System32\Drivers\SafeBoot.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\RapportKELL.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\AtiPcie.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_50414.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\mfetdik.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\System32\Drivers\SCDEmu.SYS
\SystemRoot\System32\Drivers\RsvLock.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys
\??\C:\Program Files\Trusteer\Rapport\bin\RapportEI.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\yk62x86.sys
\SystemRoot\system32\DRIVERS\risdpe86.sys
\SystemRoot\system32\DRIVERS\rimspe86.sys
\SystemRoot\system32\DRIVERS\rixdpe86.sys
\SystemRoot\system32\drivers\1394ohci.sys
\SystemRoot\system32\DRIVERS\bcmwl6.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\tpm.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\PS2.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\System32\Drivers\RootMdm.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\RimSerial.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\ew_jubusenum.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\AtiHdmi.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\stwrt.sys
\SystemRoot\system32\DRIVERS\AGRSM.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_SbHiber.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\WinUSB.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\system32\drivers\btusbflt.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\system32\DRIVERS\snp2uvc.sys
\SystemRoot\system32\DRIVERS\STREAM.SYS
\SystemRoot\system32\DRIVERS\sncduvc.SYS
\SystemRoot\System32\TSDDD.dll
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\DRIVERS\bthmodem.sys
\SystemRoot\system32\DRIVERS\btwavdt.sys
\SystemRoot\system32\DRIVERS\bthprint.sys
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\btwaudio.sys
\SystemRoot\system32\DRIVERS\btwl2cap.sys
\SystemRoot\system32\DRIVERS\btwrchid.sys
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\parvdm.sys
\SystemRoot\system32\DRIVERS\NisDrvWFP.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\comdlg32.dll
\Windows\System32\user32.dll
\Windows\System32\normaliz.dll
\Windows\System32\urlmon.dll
\Windows\System32\Wldap32.dll
\Windows\System32\setupapi.dll
\Windows\System32\shlwapi.dll
\Windows\System32\usp10.dll
\Windows\System32\shell32.dll
\Windows\System32\lpk.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\msctf.dll
\Windows\System32\psapi.dll
\Windows\System32\oleaut32.dll
\Windows\System32\ole32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\kernel32.dll
\Windows\System32\gdi32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\iertutil.dll
\Windows\System32\nsi.dll
\Windows\System32\wininet.dll
\Windows\System32\ws2_32.dll
\Windows\System32\difxapi.dll
\Windows\System32\advapi32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\sechost.dll
\Windows\System32\imm32.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\crypt32.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\msasn1.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff86f5a030
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\
Lower Device Object: 0xffffffff86f39030
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Device number: 0, partition: 2
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff86f5a030, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff86f5a618, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff86f5f350, DeviceName: Unknown, DriverName: \Driver\SafeBoot\
DevicePointer: 0xffffffff86f5a030, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86f5e020, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xffffffff86f509d0, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff86f39030, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\SafeBoot\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
File user open failed: C:\windows\system32\drivers\SafeBoot.sys (0x00000020)
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 1C5F3D91
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 614400
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 616448  Numsec = 588867584
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 589484032  Numsec = 31457280
 
    Partition 3 type is Other (0xc)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 620941312  Numsec = 4198400
 
Disk Size: 320072933376 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_0_2048_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removal finished


#8 Omac

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Posted 14 June 2013 - 06:26 AM

rKill Log I slipped up and did not run as administrator & there was no reboot instruction.

 

Rkill 2.5.3 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/14/2013 01:20:55 PM in x86 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\ProgramData\DatacardService\DCService.exe (PID: 2484) [AU-HEUR]
 * C:\ProgramData\DatacardService\DCSHelper.exe (PID: 520) [AU-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\windows\System32\config\systemprofile\AppData\Local\Application Data => C:\Windows\system32\config\systemprofile\AppData\Local [Dir]
     * C:\windows\System32\config\systemprofile\AppData\Local\History => C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\History [Dir]
     * C:\windows\System32\config\systemprofile\AppData\Local\Temporary Internet Files => C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files [Dir]
     * C:\windows\System32\config\systemprofile\Application Data => C:\Windows\system32\config\systemprofile\AppData\Roaming [Dir]
     * C:\windows\System32\config\systemprofile\Cookies => C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies [Dir]
     * C:\windows\System32\config\systemprofile\Documents\My Music => C:\windows\system32\config\systemprofile\Music [Dir]
     * C:\windows\System32\config\systemprofile\Documents\My Pictures => C:\windows\system32\config\systemprofile\Pictures [Dir]
     * C:\windows\System32\config\systemprofile\Documents\My Videos => C:\windows\system32\config\systemprofile\Videos [Dir]
     * C:\windows\System32\config\systemprofile\Local Settings => C:\Windows\system32\config\systemprofile\AppData\Local [Dir]
     * C:\windows\System32\config\systemprofile\My Documents => C:\windows\system32\config\systemprofile\Documents [Dir]
     * C:\windows\System32\config\systemprofile\NetHood => C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts [Dir]
     * C:\windows\System32\config\systemprofile\PrintHood => C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts [Dir]
     * C:\windows\System32\config\systemprofile\Recent => C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent [Dir]
     * C:\windows\System32\config\systemprofile\SendTo => C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo [Dir]
     * C:\windows\System32\config\systemprofile\Start Menu => C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu [Dir]
     * C:\windows\System32\config\systemprofile\Templates => C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates [Dir]
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 06/14/2013 01:23:25 PM
Execution time: 0 hours(s), 2 minute(s), and 30 seconds(s)

Edited by Omac, 14 June 2013 - 06:27 AM.


#9 Broni

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Posted 14 June 2013 - 05:56 PM

All looks clean so far...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 Omac

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Posted 19 June 2013 - 08:04 AM

Hi 

 

I Apologise for taking so long to reply.

 

On seeing the first line of your last post, I tried the updates again and they worked. I nevertheless followed your latest instructions.

 

Temp File Cleaner run - No restart was required

 

AdwCleaner Log

 

# AdwCleaner v2.303 - Logfile created 06/17/2013 at 19:46:40
# Updated 08/06/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (32 bits)
# User : Owen - OWEN-PC
# Boot Mode : Normal
# Running from : C:\Users\Owen\Desktop\Bleep\adwcleaner.exe
# Option [Search]
 
 
***** [Services] *****
 
 
***** [Files / Folders] *****
 
File Found : C:\END
File Found : C:\Program Files\Mozilla Firefox\searchplugins\fcmdSrch.xml
File Found : C:\Users\Owen\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\QuickStores.url
File Found : C:\Users\Owen\AppData\Roaming\Microsoft\Windows\Start Menu\QuickStores.url
Folder Found : C:\Program Files\DAEMON Tools Toolbar
Folder Found : C:\Program Files\FreeRIP3
Folder Found : C:\Program Files\Protected Search
Folder Found : C:\Program Files\Red Sky
Folder Found : C:\Program Files\Zynga
Folder Found : C:\ProgramData\FreeRIP
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreeRIP3
Folder Found : C:\ProgramData\ParetoLogic
Folder Found : C:\Users\Owen\AppData\Local\Conduit
Folder Found : C:\Users\Owen\AppData\Local\DownTango
Folder Found : C:\Users\Owen\AppData\LocalLow\Conduit
Folder Found : C:\Users\Owen\AppData\LocalLow\facemoods.com
Folder Found : C:\Users\Owen\AppData\LocalLow\SimplyTech
Folder Found : C:\Users\Owen\AppData\LocalLow\Zynga
Folder Found : C:\Users\Owen\AppData\Roaming\DriverCure
Folder Found : C:\Users\Owen\AppData\Roaming\dvdvideosoftiehelpers
Folder Found : C:\Users\Owen\AppData\Roaming\ParetoLogic
Folder Found : C:\Users\Owen\AppData\Roaming\QuickStoresToolbar
Folder Found : C:\windows\assembly\GAC_MSIL\QuickStoresToolbar
 
***** [Registry] *****
 
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0D7562AE-8EF6-416D-A838-AB665251703A}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10EDB994-47F8-43F7-AE96-F2EA63E9F90F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10EDB994-47F8-43F7-AE96-F2EA63E9F90F}
Key Found : HKCU\Software\ProtectedSearch
Key Found : HKLM\SOFTWARE\Classes\AppID\{5B1881D1-D9C7-46DF-B041-1E593282C7D0}
Key Found : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Found : HKLM\SOFTWARE\Classes\CLSID\{10EDB994-47F8-43F7-AE96-F2EA63E9F90F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DDE2C74F-58CC-4D71-8CE1-09DEBB8CFB78}
Key Found : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Found : HKLM\SOFTWARE\Classes\facemoods.facemoodsHlpr
Key Found : HKLM\SOFTWARE\Classes\facemoods.facemoodsHlpr.1
Key Found : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A9379648-F6EB-4F65-A624-1C10411A15D0}
Key Found : HKLM\SOFTWARE\Classes\Interface\{F16AB1DB-15C0-4456-A29E-4DF24FB9E3D2}
Key Found : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2438727
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2737658
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\DeviceVM
Key Found : HKLM\Software\DownTango
Key Found : HKLM\Software\Freeze.com
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{cfd485f0-96bd-47cd-bb6d-cd7dda95f102}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\facemoods_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\facemoods_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{10EDB994-47F8-43F7-AE96-F2EA63E9F90F}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Protected Search_is1
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuickStores-Toolbar_is1
Key Found : HKU\S-1-5-21-943518797-3955914088-2232050068-1002\Software\Microsoft\Internet Explorer\SearchScopes\{0D7562AE-8EF6-416D-A838-AB665251703A}
Key Found : HKU\S-1-5-21-943518797-3955914088-2232050068-1002\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{10EDB994-47F8-43F7-AE96-F2EA63E9F90F}]
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v10.0.9200.16611
 
[HKCU\Software\Microsoft\Internet Explorer\Main - Start Default_Page_URL] = hxxp://search.certified-toolbar.com?si=41460&home=true&tid=2938
[HKCU\Software\Microsoft\Internet Explorer\Search - Start Page] = hxxp://search.certified-toolbar.com?si=41460&home=true&tid=2938
[HKCU\Software\Microsoft\Internet Explorer\Search - Start Default_Page_URL] = hxxp://search.certified-toolbar.com?si=41460&home=true&tid=2938
[HKCU\Software\Microsoft\Internet Explorer\Search - Search Bar] = hxxp://search.certified-toolbar.com?si=41460&tid=2938&bs=true&q=
[HKCU\Software\Microsoft\Internet Explorer\Search - Search Page] = hxxp://search.certified-toolbar.com?si=41460&tid=2938&bs=true&q=
[HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - SearchAssistant] = hxxp://start.facemoods.com/?a=ironto&s={searchTerms}&f=4
[HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - Start Page] = hxxp://search.certified-toolbar.com?si=41460&home=true&tid=2938
[HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - Start Default_Page_URL] = hxxp://search.certified-toolbar.com?si=41460&home=true&tid=2938
[HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - Search Bar] = hxxp://search.certified-toolbar.com?si=41460&tid=2938&bs=true&q=
[HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - Search Page] = hxxp://search.certified-toolbar.com?si=41460&tid=2938&bs=true&q=
[HKCU\Software\Microsoft\Internet Explorer\SearchUrl - (Default)] = hxxp://search.certified-toolbar.com?si=41460&bs=true&tid=2938&q=%s
[HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchUrl - (Default)] = hxxp://search.certified-toolbar.com?si=41460&bs=true&tid=2938&q=%s
[HKLM\SOFTWARE\Microsoft\Internet Explorer\Main - Start Default_Page_URL] = hxxp://search.certified-toolbar.com?si=41460&home=true&tid=2938
 
-\\ Google Chrome v27.0.1453.110
 
File : C:\Users\Owen\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[R1].txt - [6873 octets] - [17/06/2013 19:46:40]
 
########## EOF - C:\AdwCleaner[R1].txt - [6933 octets] ##########
 

Junkware Removal Tool

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Professional x86
Ran by Owen on 2013/06/19 at 14:51:48.19
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 2013/06/19 at 14:53:59.83
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

ESET Online Scanner

 

No log produced although at the beginning it reported another anti virus programme detected (Avast!) I do not have Avast! or any other anti virus programme running other than Microsoft Security Essentials, and that realtime protection was switched off.

 

Thanks

 

Owen



#11 Broni

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Posted 19 June 2013 - 06:30 PM

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB) and install one of two free alternatives:

- Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

- PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

 

=============================================

 

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#12 Omac

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Posted 22 June 2013 - 02:02 PM

Hi Broni

 

I have followed all youur advice in your last past and wish to thank you very much for your assistance here.

 

Kind regards.

 

Owen



#13 Broni

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Posted 22 June 2013 - 07:35 PM

You're very welcome p22002759.gif


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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