Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Attacked By Virus - Need Urgent Help!


  • This topic is locked This topic is locked
6 replies to this topic

#1 DavidWu007

DavidWu007

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 PM

Posted 12 June 2013 - 10:51 PM

I have a Dell Studio 1735 running Vista Ultimate 32-bit.

My computer has been attacked by a virus recently.

I think it was a rootkit because I downloaded something and it imitated to be adobe flash.

The effect/damage of the virus is very noticeable.

My laptop sometimes refuses to load and gives a black screen.

I am able to start Windows (at snail speed) and also able to enter Safe Mode.

 

My Microsoft Security Essentials is completely messed up.

I can't open the program and it appears to be blocking all my downloads.

I've attempted to re-install it but I only get errors.

 

I have never come across something as bad as this.

I've ran a few scans but I still believe I haven't fix my computer.

On a side note, my scans take literally hours! Once it took like 8 hours to complete a full scan with MSE.

I've considered bringing my laptop to a shop and have Windows wiped and re-installed as a final resort.

 

Please note I have never used this website before.

I know virtually nothing about computers so any help is greatly appreciated

Thank you for taking the time to read this.


Edited by DavidWu007, 12 June 2013 - 10:56 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:53 PM

Posted 12 June 2013 - 10:54 PM

Welcome aboard p22002758.gif

 

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 DavidWu007

DavidWu007
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 PM

Posted 12 June 2013 - 10:59 PM

OK got it.

 

Farbar Service Scanner Version: 31-05-2013 01
Ran by David (administrator) on 12-06-2013 at 20:56:17
Running from "C:\Users\David\Desktop"
Windows Vista ™ Ultimate Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
Security Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{FD6905CE-952F-41F1-9A6F-135D9C6622CC} key. The key does not exist.
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-06-11 21:25] - [2013-05-07 20:40] - 0914792 ____A (Microsoft Corporation) 078218D74C4EFC2CE7E4C6DF22A94F2F
 
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-06-11 21:25] - [2013-04-23 21:00] - 0133120 ____A (Microsoft Corporation) 3EDE4C1F9672C972479201544969ADCB
 
C:\Program Files\Windows Defender\MpSvc.dll
[2008-01-20 19:21] - [2008-01-20 19:21] - 0272952 ____A () D41D8CD98F00B204E9800998ECF8427E
 
ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll IS INFECTED AND SHOULD BE REPLACED.
 
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:53 PM

Posted 12 June 2013 - 11:02 PM

You're infected with the newest version of ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 DavidWu007

DavidWu007
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 PM

Posted 12 June 2013 - 11:43 PM

Thank you!

 

I have followed the instructions and posted a new topic in the respective section.

I shall be waiting for a reply on the new thread.

 

Lastly, is it advised that I continue to use the infected computer?

I am mainly browsing with Google Chrome.



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:53 PM

Posted 12 June 2013 - 11:45 PM

Just make sure you don't compromise your security like by accessing some online banking etc.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,873 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:53 PM

Posted 13 June 2013 - 05:18 AM

Reference:  http://www.bleepingcomputer.com/forums/t/497878/help-zeroaccess-rootkit-attack/#entry3077269 .

 

Now that you have a properly posted topic in the Malware Removal Logs forum, this topic is closed to avoid confusion.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users