My wife was using my Acer Aspire Laptop (B253-BZ656). She was on facebook looking at some celebrity news when a message popped up that said something like, "harmful item detected." She doesn't remember exactly. She said the message came in a little window down by the date and time in the bottom right (a Windows message, I assume). Then the computer shut itself down. Then it tried to turn itself back on, but only came to a blank screen with a blinking cursor in the top right.
Every since then, when the computer is turned on, it goes to the black scree with blinking cursor. Windows 7 will not load.
I looked at some forums with advice on this problem. I tried changing the BIOS, going through some F2 option when starting the computer. Nothing worked.
So... I put in the recovery CD. I chose to reset the computer back to factory settings, in case it was some type of virus, I wanted no trace of it.
Using the CD, I successfully reset the computer back to factory settings. I got a message that it was done succesfully and the computer would now restart.
The computer restarted, but.... Went AGAIN to black screen, blinking cursor. Again and again, that's all I get.
I even reset the computer using the recovery CD again. Still, after completing the reset, it goes to black screen, blinking cursor.
PLEASE HELP!!! Thank you.
Edited by hamluis, 13 June 2013 - 08:40 AM.
Moved from Win 7 to Am I Infected - Hamluis.