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Black screen, blinking cursor, won't boot, tried everything


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4 replies to this topic

#1 jwhofer

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Posted 12 June 2013 - 06:15 PM

My wife was using my Acer Aspire Laptop (B253-BZ656).  She was on facebook looking at some celebrity news when a message popped up that said something like, "harmful item detected."  She doesn't remember exactly.  She said the message came in a little window down by the date and time in the bottom right (a Windows message, I assume).  Then the computer shut itself down.  Then it tried to turn itself back on, but only came to a blank screen with a blinking cursor in the top right.

 

Every since then, when the computer is turned on, it goes to the black scree with blinking cursor.  Windows 7 will not load.

 

I looked at some forums with advice on this problem.  I tried changing the BIOS, going through some F2 option when starting the computer.  Nothing worked.

 

So...  I put in the recovery CD.  I chose to reset the computer back to factory settings, in case it was some type of virus, I wanted no trace of it.

 

Using the CD, I successfully reset the computer back to factory settings.  I got a message that it was done succesfully and the computer would now restart.

 

The computer restarted, but....  Went AGAIN to black screen, blinking cursor.  Again and again, that's all I get.

 

I even reset the computer using the recovery CD again.  Still, after completing the reset, it goes to black screen, blinking cursor.

 

PLEASE HELP!!!  Thank you.

 

Jordan


Edited by hamluis, 13 June 2013 - 08:40 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 jwhofer

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Posted 15 June 2013 - 10:21 AM

Anyone???  Please.  I have no clue what to do.


Edited by Orange Blossom, 15 June 2013 - 01:02 PM.
Moved to log forum. ~ OB


#3 JSntgRvr

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Posted 15 June 2013 - 12:51 PM

Hi and welcome.

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

 

 


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#4 HelpBot

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Posted 17 June 2013 - 06:20 PM

Are you still with us?

Edited by JSntgRvr, 17 June 2013 - 09:11 PM.


#5 HelpBot

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Posted 22 June 2013 - 06:20 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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