I completed the clean-up process after getting a nasty infection, but I've still got problems with my laptop. Virtual Dr. was helping me but have not got a response in 36 hours and I need to get running normally again. Ran all the scans and ComboFix, the moderator designed a custom fix for me and that went well. But here's the remaining problem--no desktop unless I'm in Safe Mode. My screen saver picture is not there and neither are any of the icons. The bottom tray is there with a minimum of icons, but I cannot click on Start; the cursor just spins and spins. The moderator's last instructions to me were to go to Start "Search" type: explorer.exe and press Enter. This should have brought back the icons but it didn't work because I could not use Start. Can you advise what I can do?
P.S. Nothing against Virtual Dr., they've been awesome--I just need to get this fixed asap!
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel® Core2 Duo CPU T8300 @ 2.40GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel® 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 231547 MB, Free - 123723 MB;
Motherboard: LENOVO, 7732CTO
Antivirus: Norton Internet Security, Updated: No, On-Demand Scanner: Enabled
Edited by TartlesCapri, 12 June 2013 - 01:28 PM.