I've been very carefully following all the steps your site outlines...all day. Many times, but with no success.
The first pass found 10 faults, and claimed they were cleaned, but they made no difference - I was still infected. So I tried again and again, but nothing was found by Malwarebytes. Rkill still finds quite a few issues.
The infected laptop(Vista) is no longer connecting with internet, and cannot do so in safe mode w. networking either.
Therefore I can't send email, and I can't burn dds.txt or attach.txt to a cd. (although I did the scan and have the files saved, ready to go...but I can't even print them !!) I'm using a different computer to connect with this forum, but I'm deathly afraid to make a jump stick to bring misery onto this working computer for transmission.
The infected laptop is completely paralyzed - I'm ready to pull the pin and reformat. Actually, I might buy a new machine, I'm that desperate. I have data backed up, but the software I have loaded will be the real loss, as many were electronic downloads and no discs are available.
OMG I need help!