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CDROM/DVD Drive Does Not React


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#1 ajk61

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Posted 11 June 2013 - 10:09 PM

I have a Lenovo laptop, brand new. It uses Windows 8. I went to watch a movie in the disk drive for the first time and it opened just fine. It then did not register a disk as present. It also no longer opens. I opened it with a paper clip, but now it doesn't react at all to any commands, from either the computer or myself pressing a button. I checked the hardware and the computer claims the drive has no issues. I then checked the software. The Lenovo Power DVD program doesn't register a disk as present, even when it is, and the drive still doesn't react to any commands.  



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#2 MrBruce1959

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Posted 11 June 2013 - 10:17 PM

Hello and welcome to Bleeping Computer.

 

The first question I have, is this laptop still under warranty?

 

The second question is what model number is your laptop?

 

Thanks in advance.

 

Bruce.


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#3 ajk61

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Posted 11 June 2013 - 10:22 PM

I am uncertain if the laptop is under warranty. It was a gift, and I got it only a week ago. It is a G580 Notebook (had to look it up by model number, since the name was covered). If it came with a warranty automatically, as a part of the purchase, then yes. If it was optional, then no, it isn't under warranty, knowing my brother.



#4 ajk61

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Posted 11 June 2013 - 11:32 PM

Okay, now the drive isn't even registering as a device on the computer.



#5 MrBruce1959

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Posted 12 June 2013 - 01:18 PM

Most retailers have a 90 day warranty on electronics. Being that you are in the States, I am sure wherever this laptop was bought, it has at least that much.

 

Okay let's try this and see if your drive reappears.

 

1. Uninstall the drive through Device Manager.

Restart computer. The drive will be automatically reinstalled.

or...

2. http://support.microsoft.com/kb/314060

Restart computer.

or...

3. Download, and run Restore Missing CD Drive patch

Double click on cdgone.zip to unzip it.

Right click on cdgone.reg, click Merge.

Accept registry merge.

Restart computer.

or...

4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.

You'll see two items:

- ATA Channel0 (or Primary Channel)

- ATA Channel1 (or Secondary Channel)

Right click on each of them, and click Uninstall. Confirm.

Restart Windows. They'll be automatically reinstalled.

 

 

Please let me know if these instructions have resolved the problem. 

 

Bruce.


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#6 MrBruce1959

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Posted 12 June 2013 - 01:24 PM

By the way, I supplied you with 4 different options to try above. I realize the first one may not apply to, you since your drive is not appearing in device manager. I left that in there for the sake of if anyone else was to Google this thread, they could apply suggestion number one.

 

Bruce.


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#7 ajk61

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Posted 12 June 2013 - 10:28 PM

I tried every option. Option 4 - when I click IDE ATA/ATAPI Controllers it gives me one option, Intel® 7 series chipset family SATA AHCI Controller. Either way, none of it worked. I'm going to call tomorrow.



#8 riber52

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Posted 13 June 2013 - 04:34 PM

HI,

I came here because I had a similar issue. 

I own a DELL Dimension E310 with 2 DVD/CD drives - a Philips DVD +-RW DVD8701 and a Sony DVD-ROM DDU1615 - probably had not been used in quite a while  - when I tried to reinstall a piece of software, neither drive worked.  They were not registering as available when I looked for them in Windows Explorer.  I tried the steps you recommended here - after downloading the cdgone patch and merging it into my registry, then rebooting, they were there!

 

Thanks for the suggestion!

Saved me from taking a trip to the Geek Squad.

Rick






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