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Unable To Create New Folder In Documents


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5 replies to this topic

#1 stillanovice

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Posted 11 June 2013 - 10:09 AM

Hello!

 

Suddenly, I am unable to create new folders in My Documents.  I click the button, but nothing happens.  Can someone tell me how to fix this?  Thank you in advance for any and all help! :)



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#2 ElliotBath

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Posted 11 June 2013 - 12:43 PM

Hi!

 

Can you give the full filepath that you're trying to create a folder in?

I.E. C:\Users\Public\Documents

 

If you right-click an empty space in the window, there is an option to create a folder from the 'New' option - can you try that?



#3 barticle

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Posted 12 June 2013 - 06:21 PM

I find suddenly I am unable to create a new folder anywhere, not on the desktop or anyplace in Windows Explorer. If I click on "New Folder" nothing happens. If I right click in a folder and then click on "new" there is no option to create a folder. I am running Windows 7 Ultimate.



#4 sflatechguy

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Posted 13 June 2013 - 01:15 PM

This is a known and ongoing issue with Windows 7. Did you recently install any Windows updates, or a new antivirus program? That seems to be the trigger in most cases. There is a fairly complicated set of fixes available: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/97de8a2a-12f2-4381-a409-a78f4ae551cf



#5 stillanovice

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Posted 14 June 2013 - 11:25 AM

Last month, I posted about having the inksdata virus (or whatever).  Member "Gringo" helped me with that, and many steps and downloaded programs later, the laptop was back to normal.  About halfway through the process is when I noticed the problem with creating a new folder in documents. 

 

I clicked on the link provided in your most recent post above and skimmed the directions.  Should I follow what she posted for the prior questioner?

 

Thank you.



#6 sflatechguy

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Posted 14 June 2013 - 11:42 AM

If you feel comfortable running scripts like that, yes. That's why I posted the link. If you aren't comfortable with it, however, your only other real option is to back up your user files and data and reinstall the operating system from scratch.

As you may have noticed from the script, there are a number of registry keys that have changed or become corrupt and the script goes about fixing them. Normally, messing with the registry is not something that is recommended. However, in certain near-catastrophic cases like this one, sometimes it is the only option short of a complete reinstallation. It's really up to you how you want to proceed.

Hope that helps. Wish the news was better.






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