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Firefox Browswer slow - using a lot of mem - one redirect - acting erratically


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#1 tide_belle

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Posted 11 June 2013 - 08:53 AM

Hi again!

I have Windows XP 2003 SP 3

Browser is Firefox 21.0

 

Recently have been having issues with FF running high in mem (247K and up); single clicks have been acting as double clicks (I click the mouse once and then it behaves as if I clicked it twice). One redirected. I was on amazon looking at a book and when I clicked on the image, it took me to my home page. Thanks!



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#2 quietman7

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Posted 11 June 2013 - 01:18 PM

Have you tried using Safe Mode Firefox? Firefox's safe mode feature is used for troubleshooting purposes by allowing you to temporarily disable all the custom settings, themes and extensions. Some add-ons and plugins can impact system performance and cause compatibility issues such as application hangs (freezing), etc. There are also options to make them permanent or reset all preferences to default. When there are issues or quirks in Firefox, using its safe mode feature is a recommended troubleshooting step.
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#3 quietman7

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Posted 11 June 2013 - 01:28 PM

BTW, high CPU usage in Firefox can be caused by several things to include too many open Tabs, Add-Ons, Plugins or running Firefox on Windows in Compatibility mode
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#4 tide_belle

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Posted 11 June 2013 - 04:50 PM

Bleepin' Janitor,

Hi! FF runs at 247,000ish with just one tab open which seems to only have been happening in the past few weeks. It has normally been running at 146,000ish which made me think something could be going on. This happens with Outlook.com running. I have not tried Safe Mode, but will try the suggestions you mentioned.



#5 quietman7

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Posted 11 June 2013 - 06:16 PM

Ok.

Another option is to try using System Restore to return to a previous state before the problems began.
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#6 tide_belle

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Posted 11 June 2013 - 09:41 PM

Hi again quietman,

I have restored my computer to a point before all of this started happening and now it's started acting really weird.

The taskbar at the bottom of the screen that holds the start button, quick navigation, etc. suddenly changed colors and became taller. Single clicks are occasionally acting like double clicks, I noticed today there is a folder that has duplicated everything in My Documents with the title "Mom's documents" that I did not create. Something really strange is going on. Maybe.....my computer will just give up and I won't have to worry about it anymore :smash:

Thanks!



#7 quietman7

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Posted 12 June 2013 - 09:30 AM

How far back did you go?

Did you run any security tools or specialized fix tools about the same time this restore point was created?

Were you dealing with any type of malware infection?

This is what is restored when using System Restore?:
  • Registry configuration information for application, user, and operating system settings.
  • Profiles (local onlyroaming user profiles not impacted by restore).
  • Windows File Protection files in the dll cache folder.
  • COM+ Database; Windows Management Instrumentation Database.
  • IIS Metabase configuration.
  • Distributed Link Tracking Service databases used to automatically repair and maintain links, such as Shell Shortcuts and OLE links, to files on NTFS volumes.
  • Content Indexing Service databases for fast file searches.
  • Information used by the Volume Shadow Copy Service (also known as "Volume Snapshot") so you can back up files on a live system.
  • Files with extensions found in the Monitored File Extensions List and Local Profiles.

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#8 tide_belle

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Posted 12 June 2013 - 06:02 PM

Hello! I restored it to a point that was prior to the problems occurring, about 3 weeks ago. I did not run any security fixes. I'm not for sure if I have any malware, I did run SAS and MBAM in safe mode and they both ran clean. After the restore there were some updates that downloaded and SO FAR things seem to be running as usual. The only thing that happened today was the sound was disabled and did not show an installed device, but this was okay after I restarted the computer and updated were installed.



#9 quietman7

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Posted 12 June 2013 - 06:09 PM

Ok...monitor things for a day or two and then let me know how things are going.
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#10 tide_belle

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Posted 13 June 2013 - 08:40 AM

I sure will, thank you for your help!



#11 quietman7

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Posted 13 June 2013 - 10:16 AM

You're welcome.
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#12 tide_belle

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Posted 17 June 2013 - 06:05 PM

Hi quietman,

Sorry for getting back to you so late, but was out of town for a couple of days. Everything seems to be running ship shape. Many thank you's!!



#13 quietman7

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Posted 17 June 2013 - 06:16 PM

Glad to hear the issue has been resolved.
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#14 tide_belle

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Posted 19 June 2013 - 08:38 AM

Hi quietman! It seems that as soon as I give it the all clear, the computer seems to be running slow again, opening files when I only click on them once to select them, and the wireless connection is now acting slow as well. Is there an initial scan that I run to see if there is anything showing? Many thank you's!



#15 quietman7

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Posted 19 June 2013 - 01:50 PM


Please download Malwarebytes Anti-Malware mbamicontw5.gif and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A.4. Issues.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After the scan, make sure that everything is checked and then click the Remove Selected button to remove all the listed malware.
  • When done, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

Note: A 14-day trial of Malwarebytes Anti-Malware PRO is available as an option when first installing the free version so all users can test the real-time protection component for a period of two weeks. When the limited time period expires those features will be deactivated and locked. Enabling the Protection Module feature again requires registration and purchase of a license key. If you continue to use the free version, there is no requirement to buy a license...you can just use it as a stand-alone scanner. Users who have previously completed the trial will not be prompted to start the trial upon upgrade or reinstallation.
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