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SEP finding a batch of Trojans everyday


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#1 Deraj_53

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Posted 10 June 2013 - 12:55 PM

Getting a batch of these everyday on a Win7 x64 machine they usually appear all at once then the cycle repeats the next day. Did a full scan with SEP and malwarebytes and both were clean.

Files shown were detected in the user\temp folder.

 

trojan.png



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#2 Animal

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Posted 10 June 2013 - 01:04 PM

Looks like this has been an ongoing issue with Symantec.

http://www.symantec.com/connect/forums/ready-stop-using-symantec-products-dwhexe-problems

You may want to contact their support directly.

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#3 jkostar

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Posted 10 June 2013 - 01:29 PM

yes, that is correct. I saw this exact issue with a user using SEP, and this is a temp file being created by symantec its self. As long as symentec is running, it will continue to create these temp files, and will eventually fill the hard drive if left untreated. ( it did for this user, left 2Mb free!) I would uninstall unless and until Symantec can provide a solution.


 

 

 


#4 Deraj_53

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Posted 10 June 2013 - 09:10 PM

Seems to be fixed.

 

I had an item in quarantine from April. I cleared the quarantine and uninstalled SEP, cleared the temp folders and caches. and re-installed.

 

SEP finding it's own application files as a virus/trojan is pretty bizarre... way to instill confidence in the product lol.



#5 Animal

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Posted 10 June 2013 - 09:21 PM

Thanks for letting us know how you resolved the issue. Yeah, finding your own application files as new infections doesn't give me warm and fuzzies for a security product either.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
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A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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