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I think i have a virus (error and information)


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8 replies to this topic

#1 ljnet

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Posted 10 June 2013 - 07:40 AM

I think i contracted a virus today on my pc, i download a game mod from a usually trusted site, however it did warn me when i clicked the link, normally i don't think much of this and go ahead without any issues, however today i have been having a new issue on my pc. Each time i now launch the pc (windows 7) it starts up notepad with this error:

========== ERROR ==========

Cannot connect to server.
ImageUpload.com (IMG1) not available.

Please try again later.

 

I have tried looking online for a fix to this but nothing has helped, does anyone know what i can do?

I have run a security scan to see if i can find anything wrong but it comes up clean, though this has never happened before.

 

Please help me :(

 



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#2 Broni

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Posted 10 June 2013 - 07:33 PM

Welcome aboard p22002758.gif

 

Error aside can you operate your computer normally?


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#3 ljnet

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Posted 10 June 2013 - 08:46 PM

yeah it all works as normal but im afraid someone may be able to get into private documents and photo's.



#4 Broni

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Posted 10 June 2013 - 08:47 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#5 ljnet

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Posted 10 June 2013 - 09:12 PM

i downloaded one thing i didnt understand or completely trust, and your asking me to download a collection of things i wouldnt even know what to do with, sorry thats just the wrong direction, im sure there are other options.



#6 Broni

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Posted 10 June 2013 - 09:16 PM

It's your computer and your choice.

You come here asking for help, we do our best to offer it but as I said it's your decision.


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#7 ljnet

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Posted 10 June 2013 - 09:51 PM

I just do not feel right about download things i dont know and don't know how to use after everything now, but i know that the notepad files are being made in the 'Temp folder', surely that helps, surely there is an alternative to downloading several new things to clear up one issue...



#8 Broni

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Posted 10 June 2013 - 10:59 PM

Again if you think that I with my 27,865 posts and "BC Advisor" title am trying to damage your computer that's fine.

It's your decision.

I can only help you if I see those logs.

If you don't want to do it, no problem but I'm not planning on replying here unless I see required logs.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 Queen-Evie

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Posted 11 June 2013 - 09:01 AM

ljnet,
 
Broni is a trusted member of the Bleeping Computer staff. He has helped hundreds of people with malware issues. He, and others, have used those same tools many times and have been successful with removing malware. Any tools that staff recommend are safe to use-they would never have anyone run anything that is harmful.

If you don't understand how to use them you can ask questions about them until you do understand.

As for "an alternative to downloading several new things to clear up one issue" it is not that simple. All those tools serve a purpose to help identify what may be causing your issue. A solution cannot be given until the cause is pinpointed.
 
You came here for help. That help was given to you and you rejected it. It is your choice whether to follow the advice given to you or continue to reject it. At this point it is clear that you have rejected it.
 
Making comments such as the one you made and alienating those who can help you will backfire, resulting in no one wanting to help you because of your hostile attitude. Everyone deserves help but we do not have to put up with blatant hostility and rude remarks. It's our choice whether to help or ignore.
 
You have 3 choices:

Seek assistance elsewhere. No matter where you go you will be advised to run various tools. Some of those you may not know and by not wanting to use them you will not get your issues resolved.
OR
Since you don't like to download things you don't know do a clean install of your operating system.
OR
Start a new topic here and hope someone else helps you.

This one is closed due to your rude remarks, hostility toward the one helping you and non-interest in following the steps you were given.


Edited by Queen-Evie, 11 June 2013 - 08:23 PM.





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