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Kaspersky crashes after repeated connectivity issues?


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#1 MML

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Posted 10 June 2013 - 04:55 AM

This has happened to me twice so far, and I'm always quick to disconnect my PC from the internet when it does happen, but it seems that whenever I'm having severe connectivity issues - IE I get repeatedly bounced off of my wireless connection a scant several minutes apart - my Kaspersky will crash and turn itself off, only to reboot itself.  Is this normal at all, are there ways to prevent it happening in the future, and is it possible for any damage to occur during the brief moments of downtime that occur when this happens?



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#2 noknojon

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Posted 10 June 2013 - 05:59 AM

This has happened to me twice so far ........ but it seems that whenever I'm having severe connectivity issues

Run Speed Test

Only click inside the "Laptop" and ignore ALL advertising on the site.
Post back the estimated Ping and Download Speeds recorded.



#3 quietman7

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Posted 10 June 2013 - 10:36 AM

FYI:
The speed and ability to complete an anti-virus or anti-malware scan depends on a variety of factors.
  • The program itself and how its scanning engine is designed to scan: using a signature database vs heuristic scanning or a combination of both.
  • Options to scan for spyware, adware, riskware and potentially unwanted programs (PUPS).
  • Options to scan memory, boot sectors, registry and alternate data streams (ADS).
  • Type of scan performed: Deep, Quick or Custom scanning.
  • What action has to be performed when malware is detected.
  • A computer's hard drive size.
  • Disk size and used capacity (number of files that have to be scanned).
  • Types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, email, etc) that are scanned.
  • Whether external drives are included in the scan.
  • Competition for and utilization of system resources by the scanner.
  • Other running processes and programs in the background.
  • Whether it stalls, hangs or freezes.
  • Interference from malware.
  • Interference from other security programs attempting to scan at the same time.
  • Interference from other programs attempting to update (download/install) components from the Internet.
  • Interference from the user (whether or not you use the computer during the scan).

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#4 MML

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Posted 10 June 2013 - 10:17 PM

It's not even scanning when it happens, though.



#5 noknojon

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Posted 10 June 2013 - 11:34 PM

 ......... my Kaspersky will crash and turn itself off, only to reboot itself.

Only based on a few recent reports, it sounds like an issue you may need to check with Kaspersky about. Your Kaspersky (any active Antivirus) should always be "active" and running in the background to protect your computer from infection, unless you have disabled the "active protection".
All links are to USA based Kaspersky Support areas -

 

Kaspersky Technical Support
Open a Support Ticket
Call Personal & Family Support

 

Please tell us their reply, and we will take it from there, if it is a computer problem.

 

Thanks -



#6 MML

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Posted 12 June 2013 - 11:39 PM

Have opened a support ticket - will let you know what they say!



#7 quietman7

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Posted 13 June 2013 - 06:04 AM

Ok.
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