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Windows Firewall Missing


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5 replies to this topic

#1 Madfox

Madfox

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Posted 09 June 2013 - 11:09 PM

About two days ago I began to get a message from my McAfee Security Center that my computer is at risk. firewall is off. I would click for it to turn on and go about my business. The next time I sat back down to my PC there would be the same error message. I would turn on the firewall only to have it off again. Eventually I figured out that I must have infected my computer when I updated a java file linked to from Sam's photo center. In checking my history, it is the only questionable event in the last few days.

 

I contacted McAfee, the technician took control of my PC and figured out that the Windows Firewall, (McAfee works with the Windows Firewall) was missing. He suggested that I contact another dept., pay a hefty fee and see if they could find and fix the problem.

 

I decided to do a little research first. I ran a full scan, quarantined 1 possible problem (a PUP). I went to Microsoft support and tried to run a Windows Fix-it. After that didn't work, I followed the directions given to do a manual fix, but was unable to find Security Center listed in my Services.

 

I have no idea how to go about restoring the Firewall and also am not sure if I effectively rid my PC of the offending program/virus which caused the problem in the first place.

 

I am not a computer genius, but would love to have some advice...and hope this doesn't get beyond my abilities to fix it myself (with help)! Thanks in advance for any help or advice that this community can give me.

 

ETA: Running Windows 7.


Edited by Madfox, 10 June 2013 - 10:27 AM.


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#2 Broni

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Posted 10 June 2013 - 07:34 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 Madfox

Madfox
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Posted 11 June 2013 - 12:02 AM

Results of screen317's Security Check version 0.99.64  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 21  
 Adobe Flash Player 11.7.700.202  
 
----------------------
 
 Adobe Reader 10.1.3 Adobe Reader out of Date!  
 Mozilla Firefox (21.0)
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.94  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 
Farbar Service Scanner Version: 31-05-2013 01
Ran by Madeline (administrator) on 11-06-2013 at 00:04:25
Running from "C:\Users\Madeline\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2009-07-13 18:54] - [2009-07-13 20:41] - 1011712 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
 
MiniToolBox by Farbar  Version:21-04-2013
Ran by Madeline (administrator) on 11-06-2013 at 00:07:30
Running from "C:\Users\Madeline\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

    

    127.0.0.1       localhost

========================= IP Configuration: ================================

Linksys AE2500 = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : FoxPC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Linksys AE2500
   Physical Address. . . . . . . . . : C0-C1-C0-6A-CC-A4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d001:4484:d41:9218%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.22(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, June 10, 2013 2:01:52 PM
   Lease Expires . . . . . . . . . . : Tuesday, June 11, 2013 6:47:40 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 432062912
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F0-50-32-D4-BE-D9-C7-F8-EF
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : D4-BE-D9-C7-F8-EF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CDC285CF-1A27-4EA8-8270-66AC9DF4B3A2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{106F2537-82EA-4213-86E8-D07BAF894B59}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4000:803::1009
      74.125.227.66
      74.125.227.67
      74.125.227.68
      74.125.227.69
      74.125.227.70
      74.125.227.71
      74.125.227.72
      74.125.227.73
      74.125.227.78
      74.125.227.64
      74.125.227.65


Pinging google.com [173.194.46.5] with 32 bytes of data:
Reply from 173.194.46.5: bytes=32 time=25ms TTL=55
Reply from 173.194.46.5: bytes=32 time=23ms TTL=55

Ping statistics for 173.194.46.5:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 25ms, Average = 24ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=700ms TTL=52
Reply from 98.139.183.24: bytes=32 time=831ms TTL=52

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 700ms, Maximum = 831ms, Average = 765ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...c0 c1 c0 6a cc a4 ......Linksys AE2500
 11...d4 be d9 c7 f8 ef ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.22     30
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.22    286
     192.168.1.22  255.255.255.255         On-link      192.168.1.22    286
    192.168.1.255  255.255.255.255         On-link      192.168.1.22    286
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.22    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.22    286
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 13    286 fe80::/64                On-link
 13    286 fe80::d001:4484:d41:9218/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/10/2013 06:47:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5507662

Error: (06/10/2013 06:47:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5507662

Error: (06/10/2013 06:47:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/10/2013 06:47:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5506664

Error: (06/10/2013 06:47:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5506664

Error: (06/10/2013 06:47:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/10/2013 06:47:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5505665

Error: (06/10/2013 06:47:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5505665

Error: (06/10/2013 06:47:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/10/2013 06:47:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5504651


System errors:
=============
Error: (06/10/2013 11:38:25 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (06/10/2013 11:38:24 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (06/10/2013 06:47:58 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (06/10/2013 06:47:58 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (06/10/2013 06:47:41 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (06/10/2013 06:47:41 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (06/10/2013 06:47:41 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (06/10/2013 06:47:41 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (06/10/2013 03:51:38 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (06/10/2013 03:51:38 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891


Microsoft Office Sessions:
=========================
Error: (06/10/2013 06:47:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5507662

Error: (06/10/2013 06:47:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5507662

Error: (06/10/2013 06:47:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/10/2013 06:47:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5506664

Error: (06/10/2013 06:47:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5506664

Error: (06/10/2013 06:47:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/10/2013 06:47:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5505665

Error: (06/10/2013 06:47:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5505665

Error: (06/10/2013 06:47:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/10/2013 06:47:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5504651


CodeIntegrity Errors:
===================================
  Date: 2013-06-09 10:34:28.018
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-09 10:34:28.015
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-09 10:34:28.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-09 10:34:26.971
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-05 11:48:44.181
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-05 11:48:44.181
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-05 11:48:44.166
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-05 11:48:44.166
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-04 10:30:02.815
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-04 10:30:02.813
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe AIR (Version: 2.6.0.19120)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader X (10.1.3) MUI (Version: 10.1.3)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 6.0.2282.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.3.7140)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 8.50.4.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.6505.38692)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.64)
Dell DataSafe Local Backup (Version: 9.4.64)
Dell DataSafe Online (Version: 2.1.19634)
Dell Digital Delivery (Version: 1.7.4502.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.6.225.0)
Dell PhotoStage (Version: 1.5.0.65)
Dell Stage (Version: 1.7.209.0)
Dell Stage Remote (Version: 2.0.0.50)
Dell VideoStage  (Version: 1.3.0.2214)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DirectX 9 Runtime (Version: 1.00.0000)
Dora's World Adventure (Version: 2.2.0.95)
Download Navigator (Version: 3.3.0)
eBay (Version: 1.4.0)
Epson Connect
Epson Connect Printer Setup (Version: 1.1.1)
Epson Customer Participation (Version: 1.0.0.0)
Epson Event Manager (Version: 3.01.0000)
Epson E-Web Print (Version: 1.14.0000)
EPSON Printer Finder (Version: 1.0.0)
EPSON Scan
EPSON XP-200 Series Printer Uninstall
EpsonNet Print (Version: 2.5.00)
Escape Whisper Valley ™ (Version: 2.2.0.95)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Fury (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
FrostWire 5.3.5 (Version: 5.3.5.0)
Google Chrome (Version: 27.0.1453.110)
Google Earth (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.145)
Inkscape 0.48.2 (Version: 0.48.2)
Intel® Processor Graphics (Version: 8.15.10.2291)
iTunes (Version: 11.0.1.12)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 7 Update 1 (64-bit) (Version: 7.0.10)
Jewel Quest (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Luxor (Version: 2.2.0.95)
McAfee Security Scan Plus (Version: 3.0.318.3)
McAfee SecurityCenter (Version: 11.6.511)
McAfee Virtual Technician (Version: 6.3.0.1911)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Dell (Version: 3.3.6261.27)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
Nero 10 Movie ThemePack Basic (Version: 10.6.10000.1.0)
Nero Blu-ray Player (Version: 12.0.20014)
Nero Control Center 10 (Version: 10.6.13000.0.11)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20500.9.16)
Nero Update (Version: 11.0.11800.31.0)
NVIDIA PhysX (Version: 9.10.0513)
Penguins! (Version: 2.2.0.95)
PhotoShowExpress (Version: 2.0.063)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
RBVirtualFolder64Inst (Version: 1.00.0000)
RollerCoaster Tycoon 2
RollerCoaster Tycoon 3 Platinum (Version: 1.00.000)
RollerCoaster Tycoon Deluxe (Version: 1.00.000)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Samantha Swift (Version: 2.2.0.95)
Shared C Run-time for x64 (Version: 10.0.0)
Skype™ 5.10 (Version: 5.10.116)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SpongeBob SquarePants - Lights, Camera, Pants! (Version: 1.0)
SpongeBob SquarePants - Nighty Nightmare (Version: 1.0)
SpongeBob SquarePants - The Movie (Version: 1.0)
SpongeBob SquarePants® Operation Krabby Patty
Spotify (Version: 0.8.4.93.gd9f49c35)
Steam (Version: 1.0.0.0)
Sure Cuts A Lot 2.007
SyncUP (Version: 1.12.12400.17.102)
SyncUP (Version: 10.2.16100)
Train Simulator 2013
TrustedID (Version: 5.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
VIO Player version 1.2 (Version: 1.2)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Wedding Dash - Ready, Aim, Love! (Version: 2.2.0.95)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Dell Games) (Version: 4.0.5.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Zinio Reader 4 (Version: 4.2.4164)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 4008.64 MB
Available physical RAM: 2371.56 MB
Total Pagefile: 8015.47 MB
Available Pagefile: 5413.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.73 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.91 GB) (Free:361.66 GB) NTFS

========================= Users: ========================================

User accounts for \\FOXPC

Administrator            Guest                    Kevin                    
Madeline                 


**** End of log ****
 
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.11.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
Madeline :: FOXPC [administrator]

6/11/2013 12:13:01 AM
mbam-log-2013-06-11 (00-13-01).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 251010
Time elapsed: 13 minute(s), 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 8
C:\Users\Madeline\AppData\Local\Temp\po6B1_uw.exe.part (Trojan.Qhost) -> Quarantined and deleted successfully.
C:\Users\Kevin\AppData\Local\Temp\is135653842\IWantThis_US.exe (Adware.GamePlayLabs) -> Quarantined and deleted successfully.
C:\Users\Madeline\AppData\Local\Temp\is357113909\FunmoodsLatest.exe (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Windows\Temp\wfc1.exe (Trojan.Qhost) -> Quarantined and deleted successfully.
C:\Users\Kevin\Downloads\PlayPickle_UnlockGames.exe (PUP.BundleInstaller.OI) -> Quarantined and deleted successfully.
C:\Users\Kevin\Downloads\sonic-the-hedgehog.exe (PUP.Adware.InstallCore) -> Quarantined and deleted successfully.
C:\Users\Madeline\Downloads\VIO_Player_Setup.exe (Adware.IBryte) -> Quarantined and deleted successfully.
C:\Users\Madeline\Downloads\wfc.exe (Trojan.Qhost) -> Quarantined and deleted successfully.

(end)
 
 
*********************************Will finish final steps in the AM. ****************************


OK...scan finished: No malware found.

But I'm lost as to where to find the logs. I cannot find the mbar folder.

I'm going on to the next step.







 

Edited by Madfox, 11 June 2013 - 08:22 AM.


#4 Broni

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Posted 11 June 2013 - 06:29 PM

No need.

You're infected with the newest version of ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#5 Madfox

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Posted 12 June 2013 - 10:51 PM

Started new topic in Malware Removal Forum: ZeroAccess Rootkit

 

Logs have been posted.



#6 Broni

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Posted 12 June 2013 - 10:53 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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