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Glacial startup


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15 replies to this topic

#1 Kupuham

Kupuham

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Posted 09 June 2013 - 07:36 PM

I have a Windows 7 Starter laptop that has been in use for a little over two years. Performance has been acceptable for all this time, but these last few days it has begun showing trouble.

At first, very slow to startup, instead of 30 seconds after typing in the password, It would take 5 minutes to get to the desktop.

Today, after resuming from hibernation (which was also taking longer then usual) it got absurdly slow. I tried restarting, and it took almost 20 minutes to get to the desktop. Even so, it hadn't loaded most of the programs it usually does, as I could see from looking at the task manager. Clicked the logo to shutdown, took some minutes to open, then chose to turn off, took it's time.

Tried restarting in safe mode, there it works ok. Used window's check disk for problems, nothing found except 1 bad cluster. Restarted again, same thing, taking way too long to show the dekstop. Pressed ctrl+alt+del, it said it wasn't able to open the logon aplication. (Logon Process Initialization Failure). If I wait a bit more, eventually it works, allowing me to shut it off. 

Also tried Startup Repair, it found nothing. There is no restore point available.

Windows memory diagnostic tool also did not turn up anything.

Tried using msconfig, disabled everything, it started up. By accident, hit hibernate instead of shutdown, 40 minutes later it still hadn't, I held the power button to shut it off.

I suspect it is either some windows update or malware, perhaps from university wifi (Which requires login by showing a webpage instead of usual system logins)

 

The laptop is manufactured by LG, model X200, 2gb ram, Atom N270. It has no CD/DVD drive bay, but does come with splashtop, which I'm thinking might help run diagnostics. But windows still boots in safe mode. 

 

Anyhow, I'm looking for some pointers in what to do to start diagnosing this. 

Thanks for your time  :)


Edited by Kupuham, 09 June 2013 - 08:41 PM.


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#2 jhayz

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Posted 09 June 2013 - 09:02 PM

Hi kupuham :)

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


Tekken
 


#3 Kupuham

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Posted 09 June 2013 - 09:49 PM

In the mean time, I tried using msconfig and disabled everything. PC did boot. Changed it to only allow windows services, went for the restart, was given a message of 'Disk read error occured'. Tried once more, got stuck in the 'Starting windows' screen. Now entered safe mode, downloaded speccy.

Hi kupuham :)

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

It gave an error message saying CPU dll init failed (error 2). Still in safe mode, got into msconfig, disabled everything but windows services, restarted. It managed to start.

Ran speccy, went to publish snapshot, after a while it said it could not connect to server. I then saved it as text file and pasted here, by transferring it via a thumb drive. Explorer crashed while I tried to copy it the first time. Also, windows is in that basic graphics mode, looking like Windows 2000. 

 

I removed the network name and my name, substituting it for [Home Wifi] and [Name]. Also changed a folder to [Folder]. Pasting it here would exceed the length limit, so attached instead.

 

 

Attached Files

  • Attached File  Help.txt   131.69KB   5 downloads


#4 jhayz

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Posted 09 June 2013 - 11:39 PM

Run this tools in safemode only if normal boot is impossible.

 

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
   Please copy and paste the contents here on your next reply.
 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.

 

Please backup your data on a USB flash or external drive before running Windows error checking tools.

How to check your hard disk for errors?

This is due to current pending sector count found under Speccy SMART

C5 Current Pending Sector Count            099 (099) Data 000000002C

Follow this Gsmart tool to check for the status of your hard drive

 

How to obtain hard drive S.M.A.R.T data on a Windows system and then paste the report into a forum post

  • Download the GSmartControl installer application:
    • Go to the GSmartControl - Downloads page.
    • Scroll part way down the page to where the current version available for download will be displayed.
      gsmartcontrolwindowsdownload.jpeg
  • Double-click the downloaded application to run it and install GSmartControl on the computer.
    Note: Vista/Win7 users, right-click > Run as Administrator
  • When installation is complete, run GSmartControl:
    • Start GSmartControl from the Start > Programs menu.
  • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
  • Go to Device on the top menu > View Details, and a new Device Information window will open.
  • Click on the Attributes tab to display the S.M.A.R.T data values.
  • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
  • Right-click anywhere inside that window > Select All.
  • Again right-click in that selected area > Copy.
  • Now paste that in a reply to your topic.
    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
    • Firstly, click on the "Insert code snippet" button insertcodesnippetdetail2.jpeg
    • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
    • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

Edited by jhayz, 10 June 2013 - 08:19 AM.

Tekken
 


#5 BIGDADDYCOOL68

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Posted 10 June 2013 - 12:13 AM

A FEW THINGS FIRST I WOULD USE MALWAREBYTES THEN COMBO FIX THEN DO A SYSTEM SCAN THEN DOWNLOAD WINDOWS ALL IN ONE FULL VERSION AND RUN THAT THEN AFTER THAT REFLASH THE BIOS AND LAST BUT NOT LEAST CHECK YOUR START UP PROGRAMS AND DISABLE THE ONES YOU DON'T NEED AT START UP



#6 Kupuham

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Posted 10 June 2013 - 07:35 AM

I had some hangups today, after starting up fine (but still with most applications disabled from msconfig), things got real slow. But then it got back to normal.
I was not able to download SecurityCheck.exe, as it is blocked by the university wifi. I'll run it later today.
MiniToolBox by Farbar  Version:21-04-2013
Ran by [Name] (administrator) on 10-06-2013 at 08:53:43
Running from "C:\Users\[Name]\Desktop\Downloads"
Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Configura‡Æo de IP do Windows

Libera‡Æo do Cache do DNS Resolver bem-sucedida.

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ============================== 

"network.proxy.http", ""
"network.proxy.http_port", 0
"network.proxy.share_proxy_settings", true
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC = Conexão de Rede sem Fio (Connected)
Atheros AR8132 PCI-E Fast Ethernet Controller = Conexão local 5 (Media disconnected)


# ----------------------------------
# Configura‡Æo de IPv4
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# Final da configura‡Æo IPv4



Configura‡Æo de IP do Windows

   Nome do host. . . . . . . . . . . . . . . . : [Name]-MPC
   Sufixo DNS prim rio . . . . . . . . . . . . : 
   Tipo de n¢. . . . . . . . . . . . . . . . . : h¡brido
   Roteamento de IP ativado. . . . . . . . . . : nÆo
   Proxy WINS ativado. . . . . . . . . . . . . : nÆo
   Lista de pesquisa de sufixo DNS . . . . . . : dinfor.[University]

Adaptador Ethernet ConexÆo local 5:

   Estado da m¡dia. . . . . . . . . . . . . .  : m¡dia desconectada
   Sufixo DNS espec¡fico de conexÆo. . . . . . : 
   Descri‡Æo . . . . . . . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller #4
   Endere‡o F¡sico . . . . . . . . . . . . . . : 70-71-BC-21-07-C9
   DHCP Habilitado . . . . . . . . . . . . . . : Sim
   Configura‡Æo Autom tica Habilitada. . . . . : Sim

Adaptador de Rede sem Fio ConexÆo de Rede sem Fio:

   Sufixo DNS espec¡fico de conexÆo. . . . . . : dinfor.[University]
   Descri‡Æo . . . . . . . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
   Endere‡o F¡sico . . . . . . . . . . . . . . : 1C-4B-D6-6B-DE-2E
   DHCP Habilitado . . . . . . . . . . . . . . : Sim
   Configura‡Æo Autom tica Habilitada. . . . . : Sim
   Endere‡o IPv6 de link local . . . . . . . . : fe80::45ea:2289:d021:43db%12(Preferencial) 
   Endere‡o IPv4. . . . . . . .  . . . . . . . : 10.231.33.232(Preferencial) 
   M scara de Sub-rede . . . . . . . . . . . . : 255.255.240.0
   ConcessÆo Obtida. . . . . . . . . . . . . . : segunda-feira, 10 de junho de 2013 08:46:34
   ConcessÆo Expira. . . . . . . . . . . . . . : segunda-feira, 10 de junho de 2013 09:46:34
   Gateway PadrÆo. . . . . . . . . . . . . . . : 10.231.32.1
   Servidor DHCP . . . . . . . . . . . . . . . : 192.168.2.6
   IAID de DHCPv6. . . . . . . . . . . . . . . : 370953174
   DUID de Cliente DHCPv6. . . . . . . . . . . : 00-01-00-01-18-38-9F-71-00-25-D3-B0-01-BC
   Servidores DNS. . . . . . . . . . . . . . . : 192.168.2.5
                                                 192.168.2.6
   NetBIOS em Tcpip. . . . . . . . . . . . . . : Habilitado

Adaptador de t£nel isatap.{CB10D543-9F89-40AD-99BE-F2859BDBBDA8}:

   Estado da m¡dia. . . . . . . . . . . . . .  : m¡dia desconectada
   Sufixo DNS espec¡fico de conexÆo. . . . . . : 
   Descri‡Æo . . . . . . . . . . . . . . . . . : Adaptador do Microsoft ISATAP #2
   Endere‡o F¡sico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Habilitado . . . . . . . . . . . . . . : NÆo
   Configura‡Æo Autom tica Habilitada. . . . . : Sim

Adaptador de t£nel ConexÆo Local*:

   Sufixo DNS espec¡fico de conexÆo. . . . . . : 
   Descri‡Æo . . . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Endere‡o F¡sico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Habilitado . . . . . . . . . . . . . . : NÆo
   Configura‡Æo Autom tica Habilitada. . . . . : Sim
   Endere‡o IPv6 . . . . . . . . . . . . . . . : 2001:0:9d38:953c:8c7:d15:f518:de17(Preferencial) 
   Endere‡o IPv6 de link local . . . . . . . . : fe80::8c7:d15:f518:de17%19(Preferencial) 
   Gateway PadrÆo. . . . . . . . . . . . . . . : ::
   NetBIOS em Tcpip. . . . . . . . . . . . . . : Desabilitado

Adaptador de t£nel isatap.home:

   Estado da m¡dia. . . . . . . . . . . . . .  : m¡dia desconectada
   Sufixo DNS espec¡fico de conexÆo. . . . . . : 
   Descri‡Æo . . . . . . . . . . . . . . . . . : Adaptador do Microsoft ISATAP #3
   Endere‡o F¡sico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Habilitado . . . . . . . . . . . . . . : NÆo
   Configura‡Æo Autom tica Habilitada. . . . . : Sim

Adaptador de t£nel isatap.{52A38E57-C1FA-4406-A083-21CC163D284E}:

   Estado da m¡dia. . . . . . . . . . . . . .  : m¡dia desconectada
   Sufixo DNS espec¡fico de conexÆo. . . . . . : 
   Descri‡Æo . . . . . . . . . . . . . . . . . : Adaptador do Microsoft ISATAP #4
   Endere‡o F¡sico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Habilitado . . . . . . . . . . . . . . : NÆo
   Configura‡Æo Autom tica Habilitada. . . . . : Sim

Adaptador de t£nel isatap.dinfor.[University]:

   Estado da m¡dia. . . . . . . . . . . . . .  : m¡dia desconectada
   Sufixo DNS espec¡fico de conexÆo. . . . . . : dinfor.[University]
   Descri‡Æo . . . . . . . . . . . . . . . . . : Adaptador do Microsoft ISATAP #5
   Endere‡o F¡sico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Habilitado . . . . . . . . . . . . . . : NÆo
   Configura‡Æo Autom tica Habilitada. . . . . : Sim
DNS request timed out.
    timeout was 2 seconds.
Servidor:  UnKnown
Address:  192.168.2.5

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.

Disparando google.com [186.215.92.94] com 32 bytes de dados:
Esgotado o tempo limite do pedido.
Esgotado o tempo limite do pedido.

Estat¡sticas do Ping para 186.215.92.94:
    Pacotes: Enviados = 2, Recebidos = 0, Perdidos = 2 (100% de
             perda),
DNS request timed out.
    timeout was 2 seconds.
Servidor:  UnKnown
Address:  192.168.2.5

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.

Disparando yahoo.com [98.139.183.24] com 32 bytes de dados:
Esgotado o tempo limite do pedido.
Esgotado o tempo limite do pedido.

Estat¡sticas do Ping para 98.139.183.24:
    Pacotes: Enviados = 2, Recebidos = 0, Perdidos = 2 (100% de
             perda),

Disparando 127.0.0.1 com 32 bytes de dados:
Esgotado o tempo limite do pedido.
Esgotado o tempo limite do pedido.

Estat¡sticas do Ping para 127.0.0.1:
    Pacotes: Enviados = 2, Recebidos = 0, Perdidos = 2 (100% de
             perda),
===========================================================================
Lista de interfaces
 15...70 71 bc 21 07 c9 ......Atheros AR8132 PCI-E Fast Ethernet Controller #4
 12...1c 4b d6 6b de 2e ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
  1...........................Software Loopback Interface 1
 21...00 00 00 00 00 00 00 e0 Adaptador do Microsoft ISATAP #2
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 22...00 00 00 00 00 00 00 e0 Adaptador do Microsoft ISATAP #3
 23...00 00 00 00 00 00 00 e0 Adaptador do Microsoft ISATAP #4
 38...00 00 00 00 00 00 00 e0 Adaptador do Microsoft ISATAP #5
===========================================================================

Tabela de rotas IPv4
===========================================================================
Rotas ativas:
Endere‡o de rede          M scara   Ender. gateway       Interface   Custo
          0.0.0.0          0.0.0.0      10.231.32.1    10.231.33.232     25
      10.231.32.0    255.255.240.0      No v¡nculo     10.231.33.232    281
    10.231.33.232  255.255.255.255      No v¡nculo     10.231.33.232    281
    10.231.47.255  255.255.255.255      No v¡nculo     10.231.33.232    281
        127.0.0.0        255.0.0.0      No v¡nculo         127.0.0.1    306
        127.0.0.1  255.255.255.255      No v¡nculo         127.0.0.1    306
  127.255.255.255  255.255.255.255      No v¡nculo         127.0.0.1    306
        224.0.0.0        240.0.0.0      No v¡nculo         127.0.0.1    306
        224.0.0.0        240.0.0.0      No v¡nculo     10.231.33.232    281
  255.255.255.255  255.255.255.255      No v¡nculo         127.0.0.1    306
  255.255.255.255  255.255.255.255      No v¡nculo     10.231.33.232    281
===========================================================================
Rotas persistentes:
  Nenhuma

Tabela de rotas IPv6
===========================================================================
Rotas ativas:
 Se destino de rede de m‚trica      Gateway
 19     58 ::/0                     No v¡nculo
  1    306 ::1/128                  No v¡nculo
 19     58 2001::/32                No v¡nculo
 19    306 2001:0:9d38:953c:8c7:d15:f518:de17/128
                                    No v¡nculo
 12    281 fe80::/64                No v¡nculo
 19    306 fe80::/64                No v¡nculo
 19    306 fe80::8c7:d15:f518:de17/128
                                    No v¡nculo
 12    281 fe80::45ea:2289:d021:43db/128
                                    No v¡nculo
  1    306 ff00::/8                 No v¡nculo
 19    306 ff00::/8                 No v¡nculo
 12    281 ff00::/8                 No v¡nculo
===========================================================================
Rotas persistentes:
  Nenhuma
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/10/2013 08:02:32 AM) (Source: Application Error) (User: )
Description: O Windows não pode acessar o arquivo D:\Office\Office14\WWLIB.DLL por um destes motivos: há um problema de conexão com a rede, o disco no qual o arquivo está armazenado ou nos drivers de armazenamento
 instalados neste computador, ou o disco está ausente. O Windows fechou o programa Microsoft Word por causa desse erro.

Programa: Microsoft Word
Arquivo: D:\Office\Office14\WWLIB.DLL

O valor do erro está listado na seção Dados Adicionais.
Ação do Usuário
1. Abra o arquivo novamente.
Esta situação pode ser um problema temporário corrigida quando o programa é executado novamente.
2.
Se o arquivo ainda não puder ser acessado e 
	- não estiver na rede, 
o administrador da rede deverá verificar se não há um problema com a rede e se o servidor puder ser contatado.
	- Está em um disco removível, por exemplo, um disquete ou CD-ROM, verifique se o disco está completamente inserido no computador.
3. Verifique e repare o sistema de arquivos ao executar CHKDSK. Para executar CHKDSK, clique em Iniciar, clique em Executar, digite CMD e clique em OK. No prompt de comando, digite CHKDSK /F e pressione ENTER.
4. Se o problema persistir, restaure o arquivo de uma cópia de backup.
5. Determine se outros arquivos no mesmo disco podem ser abertos. Em caso negativo, o disco pode estar danificado. Se for um disco rígido, contate o administrador ou o fornecedor de hardware do computador para
obter assistência adicional.

Dados Adicionais 
Valor do erro: C00000B5
Tipo de disco: 3

Error: (06/10/2013 08:02:32 AM) (Source: Application Error) (User: )
Description: Nome de aplicativo com falha: WINWORD.EXE, versão: 14.0.6129.5000, carimbo de hora: 0x5082f354
Nome do módulo de falhas: wwlib.dll, versão: 14.0.6129.5000, carimbo de hora: 0x5082f3dc
Código de exceção: 0xc0000006
Deslocamento com falha: 0x00ca7fc8
Identificação do processo com falha: 0xeb8
Hora de início do aplicativo com falha: 0xWINWORD.EXE0
Caminho do aplicativo com falha: WINWORD.EXE1
FCaminho do módulo de falhas: WINWORD.EXE2
Identificação do Relatório: WINWORD.EXE3

Error: (06/09/2013 11:33:35 PM) (Source: Application Hang) (User: )
Description: O programa Explorer.exe versão 6.1.7601.17567 parou de interagir com o Windows e foi fechado. Para ver se há mais informações disponíveis sobre o problema, verifique o histórico de problemas no painel de controle da Central de Ações.

ID de Processo: 5a0

Hora de Início: 01ce658209497496

Hora de Término: 46

Caminho do Aplicativo: C:\Windows\Explorer.exe

Id do Relatório: 22bb172f-d176-11e2-a276-7071bc2107c9

Error: (06/09/2013 11:30:54 PM) (Source: Application Hang) (User: )
Description: O programa Speccy.exe versão 1.21.0.491 parou de interagir com o Windows e foi fechado. Para ver se há mais informações disponíveis sobre o problema, verifique o histórico de problemas no painel de controle da Central de Ações.

ID de Processo: a84

Hora de Início: 01ce658226ce3b85

Hora de Término: 0

Caminho do Aplicativo: D:\Speccy\Speccy.exe

Id do Relatório: c49a2e86-d175-11e2-a276-7071bc2107c9

Error: (06/09/2013 11:23:15 PM) (Source: PerfNet) (User: )
Description: 

Error: (06/09/2013 11:20:57 PM) (Source: PerfNet) (User: )
Description: 

Error: (06/09/2013 09:27:04 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1152) SUS20ClientDataStore: O mecanismo de banco de dados interrompeu a instância (0) com erro (-1090).

Error: (06/09/2013 09:25:57 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1152) SUS20ClientDataStore: O banco de dados C:\Windows\SoftwareDistribution\DataStore\DataStore.edb está parcialmente anexado. Estágio do anexo: 3. Erro: -1022.

Error: (06/09/2013 06:11:54 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Falha dos Serviços de Criptografia ao inicializar o Catálogo do Banco de Dados. Erro:121 (0x79) : O tempo limite do semáforo expirou.
.

Error: (06/09/2013 05:36:49 PM) (Source: Application Error) (User: )
Description: O Windows não pode acessar o arquivo C:\Windows\System32\sysmain.dll por um destes motivos: há um problema de conexão com a rede, o disco no qual o arquivo está armazenado ou nos drivers de armazenamento
 instalados neste computador, ou o disco está ausente. O Windows fechou o programa Processo de Host para Serviços do Windows por causa desse erro.

Programa: Processo de Host para Serviços do Windows
Arquivo: C:\Windows\System32\sysmain.dll

O valor do erro está listado na seção Dados Adicionais.
Ação do Usuário
1. Abra o arquivo novamente.
Esta situação pode ser um problema temporário corrigida quando o programa é executado novamente.
2.
Se o arquivo ainda não puder ser acessado e 
	- não estiver na rede, 
o administrador da rede deverá verificar se não há um problema com a rede e se o servidor puder ser contatado.
	- Está em um disco removível, por exemplo, um disquete ou CD-ROM, verifique se o disco está completamente inserido no computador.
3. Verifique e repare o sistema de arquivos ao executar CHKDSK. Para executar CHKDSK, clique em Iniciar, clique em Executar, digite CMD e clique em OK. No prompt de comando, digite CHKDSK /F e pressione ENTER.
4. Se o problema persistir, restaure o arquivo de uma cópia de backup.
5. Determine se outros arquivos no mesmo disco podem ser abertos. Em caso negativo, o disco pode estar danificado. Se for um disco rígido, contate o administrador ou o fornecedor de hardware do computador para
obter assistência adicional.

Dados Adicionais 
Valor do erro: C00000B5
Tipo de disco: 3


System errors:
=============
Error: (06/09/2013 11:25:08 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:25:08 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:25:08 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:22:50 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:22:50 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:22:50 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:22:38 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:22:38 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:22:38 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068

Error: (06/09/2013 11:20:36 PM) (Source: Service Control Manager) (User: )
Description: O serviço Pesquisador de Computadores depende do serviço Server, mas não foi possível iniciá-lo devido ao seguinte erro: 
%%1068


Microsoft Office Sessions:
=========================
Error: (06/10/2013 08:02:32 AM) (Source: Application Error)(User: )
Description: D:\Office\Office14\WWLIB.DLLMicrosoft WordC00000B53

Error: (06/10/2013 08:02:32 AM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.6129.50005082f354wwlib.dll14.0.6129.50005082f3dcc000000600ca7fc8eb801ce65c8777890aeD:\Office\Office14\WINWORD.EXED:\Office\Office14\wwlib.dll3f0890e0-d1bd-11e2-ac34-7071bc2107c9

Error: (06/09/2013 11:33:35 PM) (Source: Application Hang)(User: )
Description: Explorer.exe6.1.7601.175675a001ce65820949749646C:\Windows\Explorer.exe22bb172f-d176-11e2-a276-7071bc2107c9

Error: (06/09/2013 11:30:54 PM) (Source: Application Hang)(User: )
Description: Speccy.exe1.21.0.491a8401ce658226ce3b850D:\Speccy\Speccy.exec49a2e86-d175-11e2-a276-7071bc2107c9

Error: (06/09/2013 11:23:15 PM) (Source: PerfNet)(User: )
Description: 

Error: (06/09/2013 11:20:57 PM) (Source: PerfNet)(User: )
Description: 

Error: (06/09/2013 09:27:04 PM) (Source: ESENT)(User: )
Description: wuaueng.dll1152SUS20ClientDataStore: 0-1090

Error: (06/09/2013 09:25:57 PM) (Source: ESENT)(User: )
Description: wuaueng.dll1152SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb3-1022

Error: (06/09/2013 06:11:54 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 121 (0x79)O tempo limite do semáforo expirou.

Error: (06/09/2013 05:36:49 PM) (Source: Application Error)(User: )
Description: C:\Windows\System32\sysmain.dllProcesso de Host para Serviços do WindowsC00000B53


CodeIntegrity Errors:
===================================
  Date: 2013-06-09 21:18:33.643
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (Version: 3.1.2)
7-Zip 4.65
Adobe Flash Player 10 ActiveX (Version: 10.2.152.32)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Alcor Micro USB Card Reader (Version: 1.8.1217.36096)
Alice Greenfingers
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.22)
ATK Hotkey (Version: 1.00.0063)
Audacity 1.3.13 (Unicode)
Bluesoleil 6.4.301.2 (Version: 6.4.301.2)
CCleaner (Version: 3.03)
COMODO Internet Security (Version: 4.1.19277.920)
Controle ActiveX do Windows Live Mesh para Conexões Remotas (Version: 15.4.5722.2)
CoreAVC Professional Edition (remove only)
CyberLink YouCam (Version: 2.0.3304a)
D3DX10 (Version: 15.4.2368.0902)
Dairy Dash
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dream Day Honeymoon
Elf Bowling Hawaiian Vacation
Everything 1.2.1.371
EzManual
Farm Frenzy 2
Faster Than Light
Game Box (Version: 5.4.0.3)
Go-Go Gourmet
Google Chrome (Version: 27.0.1453.110)
GTK+ Runtime 2.12.1 rev b (remove only)
Intel(R) Graphics Media Accelerator Driver (Version: 8.14.10.2230)
Island Wars 2
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
LAME v3.98.3 for Audacity
Last.fm 1.5.4.27091
LG Intelligent Update (Version: 4.02.0121.03)
LG Magnifier (Version: 8.05.1901)
LG OSD (Version: 10.04.2601)
LG Smart Care (Version: 1.0.1001.1301)
LG Smart On 2.0 (Version: 2.0.14.1)
LG Smart Recovery (Version: 5.5.3220)
MagicDisc 2.7.106
Mesh Runtime (Version: 15.4.5722.2)
Messenger Plus! 5 (Version: 5.10.0.750)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Client Profile PTB Language Pack (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended PTB Language Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft IntelliPoint 8.0 (Version: 8.0.225.0)
Microsoft Office 2010 Proofing Tools Kit Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office IME (Chinese (Simplified)) 2010 (Version: 14.0.6029.1000)
Microsoft Office IME (Chinese (Traditional)) 2010 (Version: 14.0.6029.1000)
Microsoft Office IME (Japanese) 2010 (Version: 14.0.6029.1000)
Microsoft Office IME (Korean) 2010 (Version: 14.0.6029.1000)
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 12.0.6423.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Arabic) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Basque) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Bulgarian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Catalan) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Chinese (Simplified)) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Chinese (Traditional)) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Croatian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Czech) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Danish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Estonian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Finnish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Galician) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (German) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Greek) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Gujarati) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Hebrew) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Hindi) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Hungarian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Italian) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Japanese) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Kannada) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Kazakh) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Korean) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Latvian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Lithuanian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Marathi) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Norwegian (Bokmål)) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Norwegian (Nynorsk)) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Polish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Portuguese (Brazil)) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Portuguese (Portugal)) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Punjabi) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Romanian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Russian) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Serbian (Latin)) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Slovak) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Slovenian) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Swedish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Tamil) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Telugu) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Thai) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Turkish) 2010 (Version: 14.0.4999.1028)
Microsoft Office Proof (Ukrainian) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Urdu) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing Kit 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing Tools Kit Compilation 2010 (Version: 14.0.6029.1000)
Microsoft Office ProofMUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework 2.0 Core Components (x86) ENU  (Version: 2.0.1578.0)
Microsoft Sync Framework 2.0 Provider Services (x86) ENU  (Version: 2.0.1578.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Firefox 5.0 (x86 en-US) (Version: 5.0)
MSVCRT (Version: 15.4.2862.0708)
Nokia Connectivity Cable Driver (Version: 7.0.2.0)
Nokia Internet Modem (Version: 3.8.118.40)
Oceanis Change Background Windows 7 (Version: 1.0)
Pacote de Driver do Windows - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Pacote de Idiomas do Microsoft .NET Framework 4 Client Profile - Português (Brasil) (Version: 4.0.30319)
Pacote de Idiomas do Microsoft .NET Framework 4 Extended - Português (Brasil) (Version: 4.0.30319)
PC Connectivity Solution (Version: 8.22.7.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6028)
REALTEK Wireless LAN Driver (Version: 1.01.0094)
Speccy (Version: 1.21)
Synaptics Pointing Device Driver (Version: 14.0.1.1)
SyncToy 2.1 (x86) (Version: 2.1.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596963) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598241) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
USB2.0 UVC 1.3M WebCam (Version: 1.9.0819.01)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live Galeria de Fotos (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinPcap 4.1.2 (Version: 4.1.0.2001)
Xirrus Wi-Fi Inspector (Version: 1.2.0000)
Zod Engine

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 2038.18 MB
Available physical RAM: 929.59 MB
Total Pagefile: 4076.35 MB
Available Pagefile: 2772.65 MB
Total Virtual: 2047.88 MB
Available Virtual: 1945.79 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:50 GB) (Free:5.03 GB) NTFS
2 Drive d: () (Fixed) (Total:236.59 GB) (Free:216.79 GB) NTFS

========================= Users: ========================================

Contas de usu rio para \\[NAME]-MPC

Administrador            Convidado                [Name]                 
Comando conclu¡do com ˆxito.

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================


**** End of log ****

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     SAMSUNG SpinPoint M7E (AFT)
Device Model:     SAMSUNG HM321HI
Serial Number:    S29PJ56Z710876
LU WWN Device Id: 5 0024e9 40051645c
Firmware Version: 2AJ10001
User Capacity:    320.072.933.376 bytes [320 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Mon Jun 10 09:34:07 2013 HB
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 4800) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  80) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   047    Pre-fail  Always       -       22709
  2 Throughput_Performance  0x0026   252   252   038    Old_age   Always       -       0
  3 Spin_Up_Time            0x0023   093   092   035    Pre-fail  Always       -       2149
  4 Start_Stop_Count        0x0032   098   098   050    Old_age   Always       -       2205
  5 Reallocated_Sector_Ct   0x0033   252   252   051    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   252   252   046    Old_age   Always       -       0
  8 Seek_Time_Performance   0x0024   252   252   036    Old_age   Offline      -       0
  9 Power_On_Hours          0x0032   100   100   050    Old_age   Always       -       2332
 10 Spin_Retry_Count        0x0032   252   252   050    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   050    Old_age   Always       -       201
 12 Power_Cycle_Count       0x0032   099   099   050    Old_age   Always       -       1870
191 G-Sense_Error_Rate      0x0022   100   100   034    Old_age   Always       -       973
192 Power-Off_Retract_Count 0x0022   252   252   034    Old_age   Always       -       0
194 Temperature_Celsius     0x0002   064   051   002    Old_age   Always       -       26 (Min/Max 20/49)
195 Hardware_ECC_Recovered  0x003a   100   100   058    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   050    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   099   099   050    Old_age   Always       -       42
198 Offline_Uncorrectable   0x0030   252   252   048    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   054    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   042    Old_age   Always       -       250
223 Load_Retry_Count        0x0032   100   100   050    Old_age   Always       -       201
225 Load_Cycle_Count        0x0032   096   096   050    Old_age   Always       -       44984

SMART Error Log Version: 1
ATA Error Count: 182 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 182 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.059  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.059  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.059  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.059  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.059  SET FEATURES [Set transfer mode]

Error 181 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.056  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.056  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.056  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.056  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.056  SET FEATURES [Set transfer mode]

Error 180 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.054  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.054  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.054  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.054  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.054  SET FEATURES [Set transfer mode]

Error 179 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.052  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.052  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.052  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.052  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.052  SET FEATURES [Set transfer mode]

Error 178 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.050  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.050  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.050  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.050  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.050  SET FEATURES [Set transfer mode]

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


#7 Queen-Evie

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Posted 10 June 2013 - 07:35 AM

DO NOT USE COMBOFIX.

BIGDADDYCOOL,
Recommending the use of/actual use of ComboFix is not allowed outside Malware Removal Logs forum.
Combofix is a powerful tool that should only be run under the supervision of someone trained it its use.

http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/


jhayz is working with Kupuham to determine if the issue is related to malware or hardware/software. If malware Kupuham will be directed to the proper forum for malware removal.

One other point, which is mentioned in the first post:

Tried using msconfig, disabled everything


Edited by Queen-Evie, 16 June 2013 - 09:08 AM.


#8 jhayz

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Posted 10 June 2013 - 08:50 AM

197 Current_Pending_Sector 0x0032 099 099 050 Old_age Always - 42

Please try the long or extended test.
 

 

Please backup your data on a USB flash or external drive before running Windows error checking tools.

How to check your hard disk for errors?

 

 

(Edited the previous post) Did you follow the backup part and using the error checking tool for Windows?


Tekken
 


#9 Kupuham

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Posted 10 June 2013 - 10:10 AM

 

197 Current_Pending_Sector 0x0032 099 099 050 Old_age Always - 42

Please try the long or extended test.
 

 

Please backup your data on a USB flash or external drive before running Windows error checking tools.

How to check your hard disk for errors?

 

 

(Edited the previous post) Did you follow the backup part and using the error checking tool for Windows?

 

It seems like the answer yes, but I prefer to measure twice and cut once: Should I select "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors"?

I was also unable to download SecurityCheck.exe from the provided link or the website, should I use this one?



#10 jhayz

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Posted 10 June 2013 - 06:46 PM

I would first ask you to backup all your documents by external storage before proceeding with any recovery of any unstable sector at this point. Yes, the bleeping computer download section is also a hosting link for security check. Tick the 2 boxes under the windows error checking tool however, this type of scenarios would also mean that the drive is failing. Some sectors may be recovered (or not) but usually it is not recommended to be used for important work or activities as your data may get compromise in any given point.


Tekken
 


#11 Kupuham

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Posted 11 June 2013 - 09:49 AM

Below is the result for SecurityCheck.exe

 Results of screen317's Security Check version 0.99.64  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 CCleaner     
 Java 7 Update 21  
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player 11.7.700.202  
 Mozilla Firefox 5.0 Firefox out of Date!
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.94  
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 

 

I begun running the windows utility. The drive is partitioned in two: 50 and 236 GB. I tried doing using the repair utility on first one, was warned that it coudn't be done while in use, prompted to do it on restart. Did so.

It ran very quickly, briefly flashing a message saying there was nothing to do, but I'm not sure as it was fast. Is there a log for that?

Then, used the same utility on the second partition, from windows itself, it allowed me to. Had very slow progress, which meant I left it overnight. Checked in the morning, was still going. I arrived later, only to see the login screen. After logging in, I was told windows had recovered from an unexpected shutdown. From the running time shown in task manager after I logged in, I think the disk utility ran for 11 hours.  (also seems like the minidump has a time (8:49:11), which would be around 11 hours too)

Below is the warning shown, obviously localized.

Assinatura do problema:
  Nome do Evento de Problema:	BlueScreen
  Versão do sistema operacional:	6.1.7601.2.1.0.768.11
  Identificação da Localidade:	1046

Informações adicionais sobre o problema:
  BCCode:	7a
  BCP1:	C04493F0
  BCP2:	C00000B5
  BCP3:	5ECC9860
  BCP4:	8927E000
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Arquivos que ajudam a descrever o problema:
  C:\Windows\Minidump\061113-84911-01.dmp
  C:\Users\[Name]\AppData\Local\Temp\WER-7475287-0.sysdata.xml

Leia nossa declaração de privacidade online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416

Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
  C:\Windows\system32\pt-BR\erofflps.txt

What now?  

 

Edit: I have backed things up, but would rather not proceed with reformatting, if possible.


Edited by Kupuham, 11 June 2013 - 09:50 AM.


#12 jhayz

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Posted 11 June 2013 - 10:12 AM

Windows memory diagnostic tool also did not turn up anything.

Is the laptop equipped with a built-in hard drive testing? If yes, please run the long test. If not, run GSmart software and this time use the long or extensive test and see if it passes this time.


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#13 Kupuham

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Posted 11 June 2013 - 10:42 AM

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     SAMSUNG SpinPoint M7E (AFT)
Device Model:     SAMSUNG HM321HI
Serial Number:    S29PJ56Z710876
LU WWN Device Id: 5 0024e9 40051645c
Firmware Version: 2AJ10001
User Capacity:    320.072.933.376 bytes [320 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Tue Jun 11 12:34:01 2013 HB
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 4800) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  80) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   001   001   047    Pre-fail  Always   FAILING_NOW 38639
  2 Throughput_Performance  0x0026   252   252   038    Old_age   Always       -       0
  3 Spin_Up_Time            0x0023   093   092   035    Pre-fail  Always       -       2125
  4 Start_Stop_Count        0x0032   098   098   050    Old_age   Always       -       2210
  5 Reallocated_Sector_Ct   0x0033   252   252   051    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   252   252   046    Old_age   Always       -       0
  8 Seek_Time_Performance   0x0024   252   252   036    Old_age   Offline      -       0
  9 Power_On_Hours          0x0032   100   100   050    Old_age   Always       -       2351
 10 Spin_Retry_Count        0x0032   252   252   050    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   050    Old_age   Always       -       204
 12 Power_Cycle_Count       0x0032   099   099   050    Old_age   Always       -       1874
191 G-Sense_Error_Rate      0x0022   100   100   034    Old_age   Always       -       973
192 Power-Off_Retract_Count 0x0022   252   252   034    Old_age   Always       -       0
194 Temperature_Celsius     0x0002   064   051   002    Old_age   Always       -       36 (Min/Max 20/49)
195 Hardware_ECC_Recovered  0x003a   100   100   058    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   050    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   099   099   050    Old_age   Always       -       63
198 Offline_Uncorrectable   0x0030   252   252   048    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   054    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   042    Old_age   Always       -       250
223 Load_Retry_Count        0x0032   100   100   050    Old_age   Always       -       204
225 Load_Cycle_Count        0x0032   096   096   050    Old_age   Always       -       45343

SMART Error Log Version: 1
ATA Error Count: 182 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 182 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.059  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.059  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.059  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.059  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.059  SET FEATURES [Set transfer mode]

Error 181 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.056  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.056  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.056  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.056  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.056  SET FEATURES [Set transfer mode]

Error 180 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.054  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.054  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.054  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.054  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.054  SET FEATURES [Set transfer mode]

Error 179 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.052  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.052  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.052  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.052  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.052  SET FEATURES [Set transfer mode]

Error 178 occurred at disk power-on lifetime: 2044 hours (85 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 07 91 b6 c9 e8  Error: UNC 7 sectors at LBA = 0x08c9b691 = 147437201

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 90 b6 c9 e8 00      00:00:18.050  READ DMA
  ef 10 02 00 00 00 a0 00      00:00:18.050  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00      00:00:18.050  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:18.050  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:00:18.050  SET FEATURES [Set transfer mode]

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay. 

Gsmart wouldn't open, so I restarted. Again, some slowness. 

When it opened, warned me that drive was now reporting imminent failure

 

I don't think it's worth testing. 

Is it possible to determine the cause? If I RMA it maybe they can tell? Could it be I used hibernation too much? Bad partitioning by the vendor's software? I'd like to know to avoid having trouble in the substitution.



#14 jhayz

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Posted 11 June 2013 - 07:41 PM

Is it possible to determine the cause? If I RMA it maybe they can tell?

The cause is already determined because the drive has failed.

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

197 Current_Pending_Sector 0x0032 099 099 050 Old_age Always - 63

The number of unstable sectors have increased as expected. RMA the laptop or hard drive if its still under warranty.


Tekken
 


#15 Kupuham

Kupuham
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Posted 12 June 2013 - 09:16 AM

The cause is already determined because the drive has failed.

Oh, I get that. I meant to say what caused the failure to happen, if there is some way to try and figure that part out so it is less likely to happen again. 


Edited by Kupuham, 12 June 2013 - 09:17 AM.





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