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Trying to remove ICE ranson malware with HitmanPro


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7 replies to this topic

#1 chris mottram

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Posted 09 June 2013 - 08:45 AM

I have downlaoded to USB drive but can not do the USB boot drive step

Getting message that USB boot drive unavailable

Is there any other way to remove this malware?

Thanks

Chris



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#2 gringo_pr

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Posted 09 June 2013 - 10:25 PM


We are going to try System Restore to restore the system prior to the infection.

Depending on your Windows version.

Windows XP
Option 1.

Step 1: Use F8 to Boot to SafeMode With Command Prompt
Step 2: Use ctrl/alt/del (keys) to get task manager opened
Step 3: choose file and create new task
Step 4: Then Navigate to:
C:\windows\system32\restore\rstrui.exe and press Enter and press Enter (double click rstrui.exe) and press Enter (double click rstrui)
Step 5: Restore Computer to a Date you know you were virus free
Step 6: Run Malwarebytes

Option 2.

Step 1: Use F8 to Boot to SafeMode With Command Prompt
At the command prompt type in: rstrui.exe
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#3 chris mottram

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Posted 10 June 2013 - 01:25 PM

Hello

Option 2 doesn't work as the computer can not find rstrui.exe

 

I am not sure when I got infected.

I had virus I thought was cleaned a while back.

The ICE screen was on my screen Friday night when I wnet to work on that client.

I rebooted and have't seen it since.

I don't know if that was new infectio from last Friday or the old one that I thought I had cleaned????

Is there any way to find out when thwe client was infected????

I am concerned I will software updates if I restore too far back

How about I restore to last Thursday????? June 6???

Thanks

Chris



#4 gringo_pr

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Posted 10 June 2013 - 07:42 PM

don't worry about the updates just do it until you no longer see the ICE screen
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#5 chris mottram

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Posted 11 June 2013 - 02:58 PM

Hello

I did option 2 and ran the malwarebytes

It found some trojans and I had them removed.

Do u need to see the scan log or should I be good to go???

 

Thanks for all your assistance

Chris



#6 gringo_pr

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Posted 11 June 2013 - 08:34 PM


Hello chris mottram

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#7 gringo_pr

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Posted 14 June 2013 - 09:46 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
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#8 gringo_pr

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Posted 18 June 2013 - 01:00 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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