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Babylon, consumer survey and pop ups


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#1 martininEngland

martininEngland

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Posted 09 June 2013 - 04:42 AM

My computer has been infected with a programme which slows it down considerably.

 

The visible symptoms are that

*  new taps take me to something called Babylon (vaguely looking like Google),

*  when on sites (such as Ebay), it starts up a "Customer Survey", pretending to be an official survey sanctioned by the site I am on

*  Pop ups appear with "Related Searches"

 

How can I remove this one?



BC AdBot (Login to Remove)

 


#2 noknojon

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Posted 09 June 2013 - 06:53 AM

Hello -

Please run these programs for me and we will see if it helps. First a program check, then some cleaners. If your Antivirus or Firewall program(s) request permission, please allow these to install and run as they are 100% safe -

 

Download Screen317Security Check from Here and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt;
* Please Copy / Paste the contents of that document back here.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE (or a similar file) access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.

 

Please download AdwCleaner by Xplode to desktop.
Temporary disable your Antivirus while the program runs
Close all other running programs including your browser, as your computer will be rebooted after the scan.
Double click on the AdwCleaner icon to run the program
Vista or Win7 users Right click and select Run as Administrator
Select DELETE from the menu
Confirm with OK when asked.
A logfile will be produced after the reboot, please post it back here -

 

 

Next : Download Junkware Removal Tool (JRT) by Thisisu
Again disable your Antivirus while the program runs, just to avoid conflicts
Double click on the new icon to start the program
Vista or Win7 users Right click and select Run as Administrator
Follow the directions in the Black box and the program will run
Your computer will not be rebooted, but a logfile will be produced
Please post it back here -

 

 

Make sure you enable your Antivirus when completed

 

 

Download Temp File Cleaner (TFC) by Old Timer
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
NOTE - TFC will close all running programs, and it may ask you to restart computer.

No log is produced, so just tell me if all went OK -

 

 

Thank You -

 

In your reply, please Copy / Paste -

Screen317 checkup.txt

AdwCleaner Log

Junkware Removal Tool Log

How the computer is running and any other problems.






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