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regular account doesn't work only guest account


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#1 singsingrn

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Posted 08 June 2013 - 01:03 PM

Every time I try to log into my regular account it doesn't let me only lets me log into guest account.  Please help me.



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#2 bloopie

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Posted 08 June 2013 - 01:24 PM

Hello singsingrn, and welcome to Bleeping Computer! :)

Please let us know the exact error message you get when trying to logon to your regular account so that we can better help you!
 
Also, please let us know if you have your Original Windows Vista Installation disc available in your next reply.
 
bloopie

Edited by bloopie, 08 June 2013 - 04:01 PM.


#3 singsingrn

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Posted 08 June 2013 - 02:43 PM

When  I try to logon it says:  The User Profile Service service failed the logon.  User profile cannot be loaded.  Then I can only access the internet via guest logon.



#4 bloopie

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Posted 09 June 2013 - 01:23 PM

Hello again,
 
Sorry for the delay!
 
Have a look at this Microsoft Article on how to proceed: http://support.microsoft.com/kb/947215
 
Method 1 involves registry editing and could be dangerous...if you want to try Method 1, then I'd suggest you backup your registry first using the ERUNT instructions I'll give at the bottom.
 
Method 2 in the link consists of creating a new user profile and copying all the information over to the new profile.
 
==========
 
If you'd like to try Method 1, then please:

Backup Your Registry with ERUNT First
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Open Erunt.exe (use the shortcut on your desktop if you used the installer). Follow the prompts leaving the values at default.

==========

Let me know how you make out or if you have any questions!

bloopie

#5 bloopie

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Posted 09 June 2013 - 04:32 PM

The OP (singsingrn) has mentioned that they took their computer to someone local to fix the issue.

Let's hope all went well there!

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BC Will always be here in case you have any questions about your computer...

Thanks for letting me know!



bloopie




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