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I'm considering re-installing Windows 7....


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#1 punchthescreen

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Posted 08 June 2013 - 11:04 AM

Greetings! I tried to create a name that best reflected my feelings towards this computer.

 

The computer is an HP S2031, running on a Windows 7 service. The past few days I've been encountering several problems with the computer that are progressively getting worse. First, I have been infected with the "Google Redirect Virus," this mind you, after I have been using Micro Trend Titanium Maximum Security (purchased and activated) since the computer was first turned on. I primarily use Google Chrome, which is the browser that was infected. Then I started getting random "videos" that pop up on the bottom right corner of the screen. Aggravating, but not the be-all-end-all. I did numerous scans, only to find my computer was apparently running fine with "0 Infected Files" (really, Micro Trend?)

 

Then one day I log onto the computer only to find that I managed to get the "FBI MoneyPak Malware." Luckily I had my Iphone, and I watched several youtube videos on how to delete and clean my system. It worked - for that day. The next day, same virus but different variation of the screen. Once again, I removed it, and once again, it came back.

 

And finally, today, I was working and I had ANOTHER malware/virus/whatever pop up saying "The Page Cannot Be Displayed" and did not let me access any other programs. I went to Safe Mode with Command Prompts, did a system restore, and well, here I am.

 

I have already DONE a system restore. I downloaded AVG Security. I downloaded Malwarebytes. Even did combofix (which, I know, is against my, yours and even combofix's better judgment), but I just don't know what else to do to rid this computer of the craziness (except by punching the screen, which I know is not conducive to anyone).

 

Thanks for reading this, and I hope you guys have some suggestions!!  



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#2 Broni

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Posted 08 June 2013 - 08:10 PM

Welcome aboard p22002758.gif

 

Since you ran Combofix...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 Animal

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Posted 10 June 2013 - 10:48 AM

Now that your log is properly posted here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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