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Denied permissions to MSE after ransom virus


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#1 Twotone

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Posted 07 June 2013 - 09:38 AM

Hello

 

I am working on a computer that had a ransom virus. Since the removal I am not able to use MSE or uninstall MSE. I keep getting permission errors. Changing the permissions under the security tab is not helping. Any help would be appreciated. Thanks in advance. I've Ran Malwarebytes to remove the virus. I also have run Spybot 2 and Combofix to get any left overs. I tried using the UVK tool to fix permissions but that did not help. I have tried to manually fix the permissions by changing them in the security tab for the folder.

 

Twotone

 

This may need to be moved to Virus, Trojan, Spyware, and Malware Removal Logs. I thought the logs section were for walk throughs at first glance. My apologies.


Edited by Twotone, 07 June 2013 - 09:53 AM.


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#2 Broni

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Posted 07 June 2013 - 08:04 PM

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Since you ran Combofix...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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