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HP c4795 photosmart will not print wireless or usb


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4 replies to this topic

#1 nitinahuja

nitinahuja

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Posted 06 June 2013 - 07:09 PM

I have tried uninstall,reinstall from online,cd,I have tried hp scan doctor and other hp troubleshooting software.I have replaced router and still will not print from this laptop.Windows 7 64 bit.Here are some specifications and screens I have.

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\nitin ahuja>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : nitin-laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : natall.rr.com

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : CE-46-19-9E-72-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : natall.rr.com
   Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Physical Address. . . . . . . . . : C4-46-19-9E-72-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fd45:9ee0:ec3e:2c9a%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.128(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, June 06, 2013 5:12:14 PM
   Lease Expires . . . . . . . . . . : Friday, June 07, 2013 6:39:42 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 247744025
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-EE-A3-66-88-AE-1D-6F-64-C0

   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 88-AE-1D-6F-64-C0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.natall.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10e5:16f5:b34e:4655(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::10e5:16f5:b34e:4655%20(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{B6B9589D-F2E1-4206-825F-8FFDD3AE7501}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9F141F08-39A0-43D3-B885-55418267EAE2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\nitin ahuja>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : nitin-laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : natall.rr.com

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : CE-46-19-9E-72-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : natall.rr.com
   Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Physical Address. . . . . . . . . : C4-46-19-9E-72-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fd45:9ee0:ec3e:2c9a%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.128(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, June 06, 2013 5:12:14 PM
   Lease Expires . . . . . . . . . . : Friday, June 07, 2013 6:39:42 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 247744025
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-EE-A3-66-88-AE-1D-6F-64-C0

   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 88-AE-1D-6F-64-C0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.natall.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10e5:16f5:b34e:4655(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::10e5:16f5:b34e:4655%20(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{B6B9589D-F2E1-4206-825F-8FFDD3AE7501}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9F141F08-39A0-43D3-B885-55418267EAE2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

C:\Users\nitin ahuja>

 

from printer       

logo.gif HP Photosmart C4700 series
masthead.jpg

HPBAC917    192.168.1.130 Status:  icon_status_normal.gif  Ready     Thursday, 2013-06-06 20:00:07   icon_refresh.gif

 
 
 
General
 
Connections
 
Applications
 
Advanced
 
Status
  
 
 
Link
 

Network Interface: Enabled Host Name: HPBAC917 Hardware (MAC) Address: 00-24-81-ba-c9-17 Network Name(SSID): AHUJA Network Type: Infrastructure Authentication: WPA-PSK WPA Version: Automatic (WPA2 or WPA1) Encryption: Automatic (AES or TKIP) Connection Active: Yes Access Point / BSSID: c8-d7-19-d7-cb-3b Channel: 1 Signal Strength (1=low, 5=high): 5 Downlink Count: 685 Total Packets Received: 949922 Unicast Packets Received: 354144 Broadcast Packets Received: 595778 Total Packets Transmitted: 181587 Unicast Packets Transmitted: 177637 Broadcast Packets Transmitted: 3950
IPv4
 

Configured By: DHCP IP Address: 192.168.1.130 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Domain Name: natall.rr.com
DNSv4
 

Configured By: DHCP Preferred DNS Server: 209.18.47.61 Alternate DNS Server: 209.18.47.62

Network Information
  
 

Host Name: transparent_pixel.gif HPBAC917 Domain Name: transparent_pixel.gif natall.rr.com Network Name(SSID): transparent_pixel.gif AHUJA Signal Strength (1=low, 5=high): transparent_pixel.gif 5 IP Address: transparent_pixel.gif 192.168.1.130 Subnet Mask: transparent_pixel.gif 255.255.255.0 Default Gateway: transparent_pixel.gif 192.168.1.1 Preferred DNS Server: transparent_pixel.gif 209.18.47.61 Alternate DNS Server: transparent_pixel.gif 209.18.47.62 Hardware (MAC) Address: transparent_pixel.gif 00-24-81-ba-c9-17

 

 

 

 

 

 



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#2 smax013

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Posted 08 June 2013 - 12:30 PM

When the printer is connected by USB, have you tired logging into a different user account to see if that changes anything and allows you to print?

Do you have a different computer that you could try hooking up by USB and seeing if it will print? This might help determine if it is an issue with the printer or the laptop that is the problem.

#3 nitinahuja

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Posted 09 June 2013 - 10:08 AM

I have only one account.administrator account nitinahuja .and yes,I have a desktop with windows xp and a slow processor as it is old which can print wirelessly to this printer.

 

What could be the problem with this laptop? Have some files been deleted for printing,scanning.everything else seems to be fine.by the way i can scan using the printers ipaddress on my browser and using the appication called webscan.but no printing still.



#4 smax013

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Posted 10 June 2013 - 05:58 PM

Try creating a second users account (you can always delete it later) and if printing from that user account works.  I doubt that it will, but it is worth a test.



#5 nitinahuja

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Posted 10 June 2013 - 10:25 PM

created another user account and tried printing a pdf file.I got a message like,before you can start using printing related tasks like page setup and printing documents,you need to setup a printer.






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