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Computer Being Slow


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#1 B14CKL15T3D

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Posted 06 June 2013 - 02:12 PM

My computer is running slower than usual and its taking a lot longer to connect to a web page then normal and a lot of times it will time out. It's not the modem or router because my other laptop has absolutely no problem going on the internet and loading we pages is extremely fast. I'm thinking there may be some adware or maleware on my computer and would like some help if possible.


Edited by hamluis, 09 June 2013 - 08:37 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 06 June 2013 - 02:33 PM

You might try dumping your cache.

 

How to Clear Your Browser's Cache (with screenshots) - wikiHow - http://www.wikihow.com/Clear-Your-Browser's-Cache

 

Louis



#3 B14CKL15T3D

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Posted 06 June 2013 - 02:35 PM

ok i tried that and nothing changed. It's still slow and having trouble connecting.



#4 hamluis

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Posted 06 June 2013 - 02:37 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#5 B14CKL15T3D

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Posted 06 June 2013 - 09:03 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Chanabell (administrator) on 06-06-2013 at 20:57:16
Running from "C:\Users\Chanabell\Desktop"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/06/2013 07:02:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4524045

Error: (06/06/2013 07:02:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4524045

Error: (06/06/2013 07:02:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/06/2013 07:02:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4523047

Error: (06/06/2013 07:02:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4523047

Error: (06/06/2013 07:02:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/06/2013 07:02:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4522033

Error: (06/06/2013 07:02:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4522033

Error: (06/06/2013 07:02:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/06/2013 07:02:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4521034


System errors:
=============
Error: (06/06/2013 11:07:02 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (06/06/2013 11:07:02 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (06/05/2013 07:36:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (06/05/2013 07:36:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (06/05/2013 07:35:18 PM) (Source: Service Control Manager) (User: )
Description: The AVG Firewall service terminated with service-specific error %%-536805289.

Error: (06/05/2013 07:34:40 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/05/2013 07:34:33 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/05/2013 07:34:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:35:30 AM on ?6/?4/?2013 was unexpected.

Error: (06/04/2013 08:27:41 AM) (Source: Service Control Manager) (User: )
Description: The AVG Firewall service terminated with service-specific error %%-536805289.

Error: (06/04/2013 08:26:27 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Remote Procedure Call (RPC) LD service to connect.


Microsoft Office Sessions:
=========================
Error: (06/06/2013 07:02:06 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4524045

Error: (06/06/2013 07:02:06 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4524045

Error: (06/06/2013 07:02:06 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/06/2013 07:02:05 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4523047

Error: (06/06/2013 07:02:05 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4523047

Error: (06/06/2013 07:02:05 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/06/2013 07:02:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4522033

Error: (06/06/2013 07:02:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4522033

Error: (06/06/2013 07:02:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/06/2013 07:02:03 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4521034


=========================== Installed Programs ============================

Absolute Notifier (Version: 1.4.3.10)
AccelerometerP11 (Version: 2.00.11.22)
Accidental Damage Services Agreement (Version: 2.0.0)
Adobe AIR (Version: 2.6.0.19120)
Adobe Community Help (Version: 3.2.1)
Adobe Community Help (Version: 3.2.1.650)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Photoshop Elements 9 (Version: 9.0)
Adobe Premiere Elements 9 (Version: 9.0)
Adobe Reader X (10.1.7) MUI (Version: 10.1.7)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
AT&T Communication Manager (Version: 7.02.1010.0)
AT&T Service Activation (Version: 1.9.1002.0)
AVG 2012 (Version: 12.0.2169)
AVG 2012 (Version: 12.0.2171)
AVG 2012 (Version: 12.0.2176)
AVG 2012 (Version: 12.0.2178)
AVG 2012 (Version: 12.0.2180)
AVG 2012 (Version: 12.0.2193)
AVG 2012 (Version: 12.0.2195)
AVG 2012 (Version: 12.0.2197)
AVG 2012 (Version: 12.0.2221)
AVG 2013 (Version: 13.0.2742)
AVG 2013 (Version: 13.0.2793)
AVG 2013 (Version: 13.0.2805)
AVG 2013 (Version: 13.0.2890)
AVG 2013 (Version: 13.0.2897)
AVG 2013 (Version: 13.0.2899)
AVG 2013 (Version: 13.0.2904)
AVG 2013 (Version: 13.0.3184)
AVG 2013 (Version: 2013.0.2904)
AVG Security Toolbar (Version: 14.2.0.1)
Bing Bar (Version: 7.0.765.0)
Blio (Version: 3.0.9490)
Bonjour (Version: 3.0.0.10)
Cisco Connect (Version: 1.4.12005.2)
Consumer In-Home Service Agreement (Version: 2.0.0)
Coupon Printer for Windows (Version: 5.0.0.0)
Cozi (Version: 1.0.6505.38692)
CyberLink PowerDVD 9.6 (Version: 9.6.1.4418)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.61)
Dell DataSafe Local Backup (Version: 9.4.61)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.6.225.0)
Dell PhotoStage (Version: 1.5.0.65)
Dell Stage (Version: 1.7.209.0)
Dell Support Center (Version: 3.2.6032.125)
Dell VideoStage  (Version: 1.3.0.2214)
Dell Webcam Central (Version: 2.00.44)
DirectX 9 Runtime (Version: 1.00.0000)
eBay (Version: 1.4.0)
Elements 9 Organizer (Version: 9.0)
Elements STI Installer (Version: 1.0)
Face Recognition (Version: 4.0.144.1)
HP Deskjet 3520 series Basic Device Software (Version: 28.0.1315.0)
HP Deskjet 3520 series Help (Version: 27.0.0)
HP Deskjet 3520 series Product Improvement Study (Version: 28.0.1315.0)
HP Deskjet 3520 series Setup Guide (Version: 27.0.0)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP Photo Creations (Version: 1.0.0.3341)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2455)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.2.1.0608)
Intel® PROSet/Wireless WiFi Software (Version: 14.03.0000)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® WiDi (Version: 2.1.39.0)
Intel® Wireless Display
iTunes (Version: 11.0.2.26)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 1 (64-bit) (Version: 7.0.10)
JavaFX 2.0.3 (Version: 2.0.3)
Junk Mail filter update (Version: 15.4.3502.0922)
McAfee Security Scan Plus (Version: 3.0.318.3)
McAfee SecurityCenter (Version: 11.0.669)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 10 Movie ThemePack Basic (Version: 10.6.10000.1.0)
Nero Blu-ray Player (Version: 12.0.20014)
Nero Control Center 10 (Version: 10.6.13000.0.11)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20500.9.16)
Nero Update (Version: 11.0.11800.31.0)
NVIDIA 3D Vision Driver 285.77 (Version: 285.77)
NVIDIA Control Panel 285.77 (Version: 285.77)
NVIDIA Graphics Driver 285.77 (Version: 285.77)
NVIDIA Install Application (Version: 2.1002.48.261)
NVIDIA Optimus 1.5.21 (Version: 1.5.21)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8577)
NVIDIA Update Components (Version: 1.5.21)
PhotoShowExpress (Version: 2.0.063)
PlayReady PC Runtime x86 (Version: 1.3.0)
Quickset64 (Version: 11.0.10)
QuickTime (Version: 7.73.80.64)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6312)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Skype™ 5.10 (Version: 5.10.116)
SmartSound Quicktracks for Premiere Elements 9.0 (Version: 3.12.3090)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Synaptics Pointing Device Driver (Version: 15.2.6.0)
SyncUP (Version: 1.12.12400.17.102)
SyncUP (Version: 10.2.16100)
TrustedID (Version: 5.0)
TrustedID IDMonitor Identity Protection (Version: 1.1.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
uTorrentControl2 Toolbar (Version: 6.8.9.0)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Yontoo 1.10.02 (Version: 1.10.02)
Zinio Reader 4 (Version: 4.2.4164)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 8086.17 MB
Available physical RAM: 5061.63 MB
Total Pagefile: 16170.52 MB
Available Pagefile: 10778.54 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.71 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:679 GB) (Free:491.92 GB) NTFS

========================= Users: ========================================

User accounts for \\CHANABELL-PC

Administrator            Chanabell                Guest                    
UpdatusUser              


**** End of log ****
 

 

 

 

 

 

http://speccy.piriform.com/results/A4mZBUFxz142JfMtk2pFVac



#6 B14CKL15T3D

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Posted 06 June 2013 - 09:04 PM

sorry for the late reply.



#7 hamluis

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Posted 07 June 2013 - 02:49 PM

I'd uninstall every version of AVG software currently installed...and run Microsoft Security Essentials and the Windows Firewall instead...using the AVG Uninstall tool.

 

McAfee Security Scan Plus (Version: 3.0.318.3)
McAfee SecurityCenter (Version: 11.0.669)

 

I would uninstall each of the above.

 

Your java version is outdated, making system more vulnerable to malware.

 

I'd remove uTorrent toolbar and any other toolbar that is non-essential.

 

FWIW:  Worth a read, Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html .

 

Louis



#8 B14CKL15T3D

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Posted 07 June 2013 - 06:38 PM

i cant uninstall McAfee SecurityCenter (Version: 11.0.669) and im having trouble uninstalling AVG as well. however i did manage to uninstall the toolbars and update java with out any problems.



#9 hamluis

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Posted 08 June 2013 - 09:57 AM

Did you use the uninstall tools provided by the developers...to remove such programs?

 

http://www.avg.com/us-en/utilities

 

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

 

Louis



#10 B14CKL15T3D

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Posted 08 June 2013 - 03:24 PM

I was able to remove AVG but still cant uninstall mcafee.



#11 B14CKL15T3D

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Posted 08 June 2013 - 03:27 PM

Also it's still running a little slow and random pop-ups will come up when i click on some links that ive never gotten a popup before.



#12 B14CKL15T3D

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Posted 12 June 2013 - 06:43 AM

Have I been forgotten about?



#13 noknojon

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Posted 12 June 2013 - 06:56 AM

Hi -

McAfee Removal Tool Site

Extract from the site .............

Download the MCPR tool from:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
and save it to a folder on your computer.



#14 B14CKL15T3D

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Posted 12 June 2013 - 07:05 AM

What would you suggest for a good anti-virus program?



#15 noknojon

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Posted 12 June 2013 - 05:58 PM

Hi -

We will first check what security programs are still installed on your computer -

 

Please download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Thank You -






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