I have a machine that's running Vista Business x32. The system is in a domain, and the user is a domain user.
The user claims they weren't doing anything unusual when the error started.
In the event viewer, there are messages of explorer.exe receiving a fault from ntdll.dll. The user sees a screen that says explorer has stopped responding, and offers to restart explorer, or look for a solution and then restart explorer. The message happens only when this user logs in - if I get to the machine, I can ctrl-alt-del and click Switch User. I can then switch to another user (mine or the Administrator), and the problem doesn't come back.
Here's what I've done, all without success:
- Boot to safe mode. Problem doesn't surface, but the screen constantly flickers like it's receiving a message but won't display it. Unusable
- sfc /scannow. Ran and said it had some changes. No effect
- Restore from restore point. No effect.
- Virus Scan. MalWareBytes said nothing found
Because it only affects this user, I think it might be something in their profile, but I don't know how to migrate their profile to another profile.
Anything you can suggest would be helpful.