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Constant explorer fault


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#1 rkolosky

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Posted 06 June 2013 - 06:52 AM

I have a machine that's running Vista Business x32. The system is in a domain, and the user is a domain user.

 

The user claims they weren't doing anything unusual when the error started.

 

In the event viewer, there are messages of explorer.exe receiving a fault from ntdll.dll. The user sees a screen that says explorer has stopped responding, and offers to restart explorer, or look for a solution and then restart explorer. The message happens only when this user logs in - if I get to the machine, I can ctrl-alt-del and click Switch User. I can then switch to another user (mine or the Administrator), and the problem doesn't come back.

 

Here's what I've done, all without success:

 

- Boot to safe mode. Problem doesn't surface, but the screen constantly flickers like it's receiving a message but won't display it. Unusable

- sfc /scannow. Ran and said it had some changes. No effect

- Restore from restore point. No effect.

- Virus Scan. MalWareBytes said nothing found

 

Because it only affects this user, I think it might be something in their profile, but I don't know how to migrate their profile to another profile.

 

Anything you can suggest would be helpful.

 

Thank you!



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#2 hamluis

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Posted 06 June 2013 - 08:05 AM

FWIW:  Fix a corrupted user profile, Vista - http://windows.microsoft.com/en-US/windows-vista/fix-a-corrupted-user-profile .

 

Louis



#3 rkolosky

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Posted 06 June 2013 - 01:26 PM

Solved.

 

Turns out that there were two files on the user's desktop that were interfering with each other.

 

I went to start the user profile migration, so I logged in as Administrator. When I got to the Desktop folder for the user, I got the same explorer error. After deleting the two files interfering with each other, the user is back to operating at a normal level.

 

Thank you Louis for the information on how to migrate the user profile.



#4 hamluis

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Posted 06 June 2013 - 04:19 PM

Nice work, glad you solved it...happy computing :).

 

Louis






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