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A bunch of issues that I've put off for too long


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9 replies to this topic

#1 wreck9967

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Posted 05 June 2013 - 09:27 PM

Hello. I have a HP laptop running Windows 7 64 bit and have been having a bunch of issues that I can't seem to figure out or try to figure out and get enraged instead.

 

1) I can't hibernate or sleep. The computer BSOD's during the process, after the screen has shut off. So for the past few months I've just shut down my computer whenever I go to class and such.

 

2) The longer the computer stays on, the higher the probability of a seemingly random BSOD occurs. So I shut it down every night. I've had many random BSODs in the middle of the day during use though.

 

3) Instant BSOD upon launching Internet Explorer (IE9)

 

4) Windows Update lists the installation of IE9 as an available important update even though it is already installed (but defunct) so it tries and fails every shut down. I know I could just hide it, but I've ignored stuff like that for too long.

 

5) When the computer boots up, as soon as I log in I hear the error ding twice and when the desktop comes up a split second later I have two error boxes claiming there are missing DLL files (1 file per box). They are: C:/.../AppData/Roaming/kragi.dll and C:/.../AppData/Roaming/wlims.dll

 

That's all the major issues I can remember for the moment, there could be another.

Any help is much appreciated.

 

These have all been occurring for a long time, the boot issue for many many months but as an engineering major I just didn't have time to fix this stuff.

 

Let me know what data I need to provide.


Edited by hamluis, 06 June 2013 - 07:05 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 06 June 2013 - 11:26 AM

Data-gathering time :).

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 sflatechguy

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Posted 06 June 2013 - 11:57 AM

Many of these AppData/Roaming missing .dll file errors are related to malware as, according to Microsoft, there usually aren't any .dll files present under the AppData/Roaming file patch. I would recommend a full system scan by whatever antivirus program you have installed.



#4 wreck9967

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Posted 06 June 2013 - 05:56 PM

Malware would explain the random AOL related bull happening with chrome and firefox...

 

Also I don't recall installing a lot of these, especially these AOL things... I thought that company died?

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Marshall (administrator) on 06-06-2013 at 17:51:49
Running from "C:\Users\Marshall\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/06/2013 05:41:10 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1032.
 
Error: (06/06/2013 05:41:10 PM) (Source: ESENT) (User: )
Description: Catalog Database (1316) Catalog Database: An attempt to open the file "C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (06/06/2013 05:41:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1032.
 
Error: (06/06/2013 05:41:00 PM) (Source: ESENT) (User: )
Description: Catalog Database (1316) Catalog Database: An attempt to open the file "C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (06/06/2013 05:40:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/06/2013 00:52:49 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1032.
 
Error: (06/06/2013 00:52:49 PM) (Source: ESENT) (User: )
Description: Catalog Database (1068) Catalog Database: An attempt to open the file "C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (06/06/2013 00:52:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/06/2013 00:52:39 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1032.
 
Error: (06/06/2013 00:52:39 PM) (Source: ESENT) (User: )
Description: Catalog Database (1068) Catalog Database: Database recovery/restore failed with unexpected error -1032.
 
 
System errors:
=============
Error: (06/06/2013 05:45:12 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%-2147024891
 
Error: (06/06/2013 05:45:12 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147024891
 
Error: (06/06/2013 05:40:51 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
SBRE
 
Error: (06/06/2013 05:40:43 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
 
Error: (06/06/2013 05:40:42 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
 
Error: (06/06/2013 05:40:40 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147024891
 
Error: (06/06/2013 05:40:34 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (06/06/2013 02:26:12 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (06/06/2013 02:26:12 PM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}
 
Error: (06/06/2013 02:26:07 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems.
 
 
Microsoft Office Sessions:
=========================
Error: (06/06/2013 05:41:10 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -1032
 
Error: (06/06/2013 05:41:10 PM) (Source: ESENT)(User: )
Description: Catalog Database1316Catalog Database: C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (06/06/2013 05:41:00 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -1032
 
Error: (06/06/2013 05:41:00 PM) (Source: ESENT)(User: )
Description: Catalog Database1316Catalog Database: C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.
 
Error: (06/06/2013 05:40:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/06/2013 00:52:49 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -1032
 
Error: (06/06/2013 00:52:49 PM) (Source: ESENT)(User: )
Description: Catalog Database1068Catalog Database: C:\Windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (06/06/2013 00:52:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/06/2013 00:52:39 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -1032
 
Error: (06/06/2013 00:52:39 PM) (Source: ESENT)(User: )
Description: Catalog Database1068Catalog Database: -1032
 
 
CodeIntegrity Errors:
===================================
  Date: 2012-04-30 15:13:05.120
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:13:05.120
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:13:05.104
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:13:05.089
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:07:44.038
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:07:44.038
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:07:44.022
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-30 15:07:44.007
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-29 23:35:48.976
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-29 23:35:48.961
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Absolute Notifier (Version: 1.4.3.10)
AC3Filter 2.5b (Version: 2.5b)
Ad-Aware Browsing Protection (Version: 0.9.0.2)
Adobe AIR (Version: 1.5.2.8870)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.02)
Adobe Reader X (10.1.1) MUI (Version: 10.1.1)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Age of Empires III (Version: 1.00.0000)
And Yet It Moves
AOL Toolbar
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Assassin's Creed II (Version: 1.01)
ATI Catalyst Install Manager (Version: 3.0.816.0)
AuthenTec TrueAPI (Version: 1.2.1.33)
AVG 2013 (Version: 13.0.3184)
AVG 2013 (Version: 13.0.3343)
AVG 2013 (Version: 2013.0.3343)
AVG PC TuneUp Language Pack (en-US) (Version: 12.0.4000.108)
Backyard Football
Battlefield 1942
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bejeweled 3 (Version: 2.2.0.95)
Bing Desktop (Version: 1.2.126.0)
BIT.TRIP RUNNER
Blackhawk Striker 2 (Version: 2.2.0.95)
Blacklight: Retribution
Blasterball 3 (Version: 2.2.0.95)
Blio (Version: 2.2.6699)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Broadcom 2070 Bluetooth 3.0 (Version: 6.3.0.6300)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
CambridgeSoft Activation Client (Version: 12.0)
CambridgeSoft BioAssay 12.0 (Version: 12.0)
CambridgeSoft ChemBioOffice Ultra 2010 (Version: 12.0)
CambridgeSoft ChemDraw ActiveX Enterprise Constant 12.0 (Version: 12.0)
CambridgeSoft ChemScript 12.0 (Version: 12.0)
CambridgeSoft Desktop Inventory 12.0 (Version: 12.0)
CambridgeSoft ENotebook 12.02 (Version: 12.0.2)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.0315.958.16016)
Catalyst Control Center Graphics Previews Common (Version: 2011.0315.958.16016)
Catalyst Control Center InstallProxy (Version: 2011.0315.958.16016)
Catalyst Control Center Localization All (Version: 2011.0315.958.16016)
Catalyst Control Center Profiles Mobile (Version: 2011.0315.958.16016)
Cave Story+
CCC Help Chinese Standard (Version: 2011.0315.0957.16016)
CCC Help Chinese Traditional (Version: 2011.0315.0957.16016)
CCC Help Czech (Version: 2011.0315.0957.16016)
CCC Help Danish (Version: 2011.0315.0957.16016)
CCC Help Dutch (Version: 2011.0315.0957.16016)
CCC Help English (Version: 2011.0315.0957.16016)
CCC Help Finnish (Version: 2011.0315.0957.16016)
CCC Help French (Version: 2011.0315.0957.16016)
CCC Help German (Version: 2011.0315.0957.16016)
CCC Help Greek (Version: 2011.0315.0957.16016)
CCC Help Hungarian (Version: 2011.0315.0957.16016)
CCC Help Italian (Version: 2011.0315.0957.16016)
CCC Help Japanese (Version: 2011.0315.0957.16016)
CCC Help Korean (Version: 2011.0315.0957.16016)
CCC Help Norwegian (Version: 2011.0315.0957.16016)
CCC Help Polish (Version: 2011.0315.0957.16016)
CCC Help Portuguese (Version: 2011.0315.0957.16016)
CCC Help Russian (Version: 2011.0315.0957.16016)
CCC Help Spanish (Version: 2011.0315.0957.16016)
CCC Help Swedish (Version: 2011.0315.0957.16016)
CCC Help Thai (Version: 2011.0315.0957.16016)
CCC Help Turkish (Version: 2011.0315.0957.16016)
ccc-utility64 (Version: 2011.0315.958.16016)
CCleaner (Version: 4.01)
Chuzzle Deluxe (Version: 2.2.0.95)
Citrix online plug-in - web (Version: 12.1.0.30)
Citrix online plug-in (DV) (Version: 12.1.0.30)
Citrix online plug-in (HDX) (Version: 12.1.0.30)
Citrix online plug-in (USB) (Version: 12.1.0.30)
Citrix online plug-in (Web) (Version: 12.1.0.30)
Civilization III
Civilization III v1.29f
Cogs
coonttinnuietosAvue (Version: )
Coupon Printer for Windows (Version: 5.0.0.0)
Crayon Physics Deluxe
CyberLink PowerDVD 10 (Version: 10.0.3.2714)
CyberLink YouCam (Version: 3.5.1.3908)
D3DX10 (Version: 15.4.2368.0902)
Daggerfall
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DivX Setup (Version: 2.5.0.15)
Dora's World Adventure (Version: 2.2.0.95)
Download Updater (AOL Inc.)
Energy Star Digital Logo (Version: 1.0.1)
EpicBot
ESU for Microsoft Windows 7 (Version: 1.0.0)
Evernote v. 4.2.2 (Version: 4.2.2.3979)
Farm Frenzy (Version: 2.2.0.95)
FATE - The Traitor Soul (Version: 2.2.0.95)
Free M4a to MP3 Converter 7.0
FTL: Faster Than Light
GIMP 2.8.4 (Version: 2.8.4)
Google Chrome (Version: 27.0.1453.110)
Google Earth (Version: 7.0.3.8542)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
Gratuitous Space Battles
Hammerfight
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HiJackThis (Version: 1.0.0)
HP 3D DriveGuard (Version: 4.1.5.1)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Connection Manager (Version: 4.0.45.1)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Deskjet 3050A J611 series Basic Device Software (Version: 23.0.504.0)
HP Deskjet 3050A J611 series Help (Version: 140.0.2.2)
HP Deskjet 3050A J611 series Product Improvement Study (Version: 23.0.504.0)
HP Documentation (Version: 1.1.0.0)
HP Games (Version: 1.0.2.4)
HP MovieStore (Version: 1.0.047)
HP MovieStore (Version: 2.0)
HP On Screen Display (Version: 1.1.2)
HP Photo Creations (Version: 1.0.0.5192)
HP Power Manager (Version: 1.2.3)
HP Product Detection (Version: 11.14.0004)
HP Quick Launch (Version: 2.3.6)
HP Setup (Version: 8.6.4530.3651)
HP Setup Manager (Version: 1.1.13231.3673)
HP SimplePass 2011 (Version: 5.1.0.495)
HP Software Framework (Version: 4.0.110.1)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.002.007.004)
IDT Audio (Version: 1.0.6329.0)
Intel PROSet Wireless
Intel® Display Audio Driver (Version: 6.14.00.3074)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® PROSet/Wireless WiFi Software (Version: 14.0.2000)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Intel® Wireless Display (Version: 2.0.30.0)
Intellicast Desktop (Version: 3.0)
Internet Explorer (Enable DEP)
IrfanView (remove only) (Version: 4.28)
iTunes (Version: 11.0.1.12)
Jamestown
Java 7 Update 11 (64-bit) (Version: 7.0.110)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 15.4.3502.0922)
League of Legends (Version: 1.3)
Left 4 Dead 2
LEGO Island
Magic Desktop (Version: 3.0)
Magic ISO Maker v5.5 (build 0281)
MagicDisc 2.7.106
Mah Jong Medley (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
MATLAB R2011a Student Version (Version: 7.12)
Medieval II Total War (Version: 1.03.000)
Mesh Runtime (Version: 15.4.5722.2)
MestReNova LITE 5.2.5-5780 (Version: 5.2.5-5780)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Age of Empires II
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 (CSSQL05) (Version: 9.4.5000.00)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Tools (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual J# .NET Redistributable Package 1.1 (Version: 1.1.4322)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
NAVFIT98A (Version: 1.0.0)
NightSky
NVIDIA PhysX (Version: 9.10.0513)
Oblivion - Thieves Den (Version: 1.00.0000)
Oblivion mod manager 1.1.12
OpenAL
Orcs Must Die! 2
Pearl Harbor : Zero Hour
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Portal 2
PQ DVD to iPod Video Converter (remove only)
Price Check by AOL (Version: 1.11.2.1)
PunkBuster Services (Version: 0.992)
PX Profile Update (Version: 1.00.1.)
Python 2.5 (Version: 2.5.150)
QuickTime (Version: 7.73.80.64)
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek PCIE Card Reader (Version: 6.1.7600.74)
Recovery Manager (Version: 2.0.0)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
Revo Uninstaller 1.93 (Version: 1.93)
Rock of Ages
Roll
RollerCoaster Tycoon 2
Rome - Total War™ (Version: 1.0)
Rome - Total War™ (Version: 1.2)
Rome Total War - patch 1.3 (Version: 1.3)
RoxioNow Player (Version: 1.9.5.103)
Shank
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002) (Version: 1.0.0)
Skype Click to Call (Version: 5.6.8442)
Skype™ 6.3 (Version: 6.3.105)
Slingo Supreme (Version: 2.2.0.95)
STATISTICA 8.0.725.0 CS (Version: 8.0.725.0)
STATISTICA CambridgeSoft Integration (Version: 1.00.0000)
STATNOVAPDF (novaPDF Professional Server 5.4  printer)
Steam (Version: 1.0.0.0)
Super Meat Boy
Super Meat Boy Editor
Synaptics TouchPad Driver (Version: 15.3.29.0)
Team Fortress 2
The Elder Scrolls III: Morrowind
The Elder Scrolls IV: Oblivion 
TI-Nspire™ CAS Student Software (Version: 3.2.0.1219)
Ubisoft Game Launcher (Version: 1.0.0.0)
Unofficial Oblivion Patch v3.4.2 (Version: 3.4.2)
Unofficial Official Mods Patch v17.1 (Version: v17.1)
Unofficial Shivering Isles Patch v1.5.1 (Version: 1.5.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Validity WBF DDK (Version: 4.3.118.0)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 1.1.10 (Version: 1.1.10)
VVVVVV
Wheel of Fortune 2 (Version: 2.2.0.95)
WildTangent Games App (HP Games) (Version: 4.0.5.14)
Windows 7 USB/DVD Download Tool (Version: 1.0.30)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinSCP 4.3.7 (Version: 4.3.7)
YTD Toolbar v7.1 (Version: 7.1)
YTD Video Downloader 4.0 (Version: 4.0)
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 8139.86 MB
Available physical RAM: 5137.55 MB
Total Pagefile: 16277.9 MB
Available Pagefile: 12818.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.9 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:916.68 GB) (Free:318.36 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.53 GB) (Free:1.61 GB) NTFS
4 Drive f: (Backyard Football) (CDROM) (Total:0.45 GB) (Free:0 GB) UDF
6 Drive h: (OT 3 CD 1) (CDROM) (Total:0.44 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\MARSHALL-LAPTOP
 
Administrator            ASPNET                   Guest                    
Marshall                 
 
 
**** End of log ****
 

http://speccy.piriform.com/results/gILm8QUY0AxMoTgbVzn2q3P

 

Note: Looking through the install list... I'm confused as to where many of those even came from


Edited by hamluis, 06 June 2013 - 06:09 PM.
Removed spoiler - Hamluis


#5 sflatechguy

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Posted 06 June 2013 - 06:22 PM

First off, your firewall is disabled. Did you disable it? Either way, you'll want to address that and re-enable it.

You might also was to turn Windows Update on. You're missing quite a few important security updates because it's not configured, all of them listed under hotfixes.

I'd start there, then maybe install another antivirus product (after uninstalling AVG) and run a full system scan, see what crops up.



#6 wreck9967

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Posted 06 June 2013 - 06:27 PM

I don't remember disabling it. And I never turned Windows Update off, I thought I had the computer set to check constantly and install before shutting down...

And what do you recommend in lieu of AVG?



#7 sflatechguy

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Posted 06 June 2013 - 06:48 PM

Nope. Nearly all of those application errors and Microsoft Office sessions are failed attempts to install updates. Something has turned that service off or is blocking it.

This is a good place to start troubleshooting that: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/many-windows-updates-fail-to-install/51d3e3eb-b113-47d9-806e-d560466a83f2

 

You've run ComboFix on this laptop, so at some point before you were dealing with a virus issue, yes?

Personally, in situations like this I recommand Avast or Malwarebytes.

However, never install more than one anti-virus program at a time -- I see you have a version of Malwarebytes already installed, in addition to AVG.

You also have Lavasoft's Ad-Aware installed, but the error "The following boot-start or system-start driver(s) failed to load: SBRE" indicates it's not working.



#8 hamluis

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Posted 06 June 2013 - 07:04 PM

Just a word of advice...never download drivers...from the Windows Update site.  Go to the HP website, find the drivers for your system...then install those.

 

And...drivers only need to be updated...when there is a problem with whatever function they attend to.  Critical updates...they are not and should be handled differently.

 

The fact that it appears that you have had malware problems in the past...which you attempted to resolve by running ComboFix...makes me uneasy.  This is the first visit that I see that you have made to BC and I don't have much confidence in members that attempt to remove known malware on their systems.  You may want to post a topic giving details of your malware issues in 2012...in the Am I Infected forum, just to eliminate/confirm that possibility.

 

Actually...I'll just move this topic to that forum :).  I think that the malware possibility needs to be resolved before doing anything else.

 

Louis



#9 sflatechguy

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Posted 06 June 2013 - 07:07 PM

I agree. It appears whatever malware you had before has damaged a number of critical system files, and traces of it may still be on your laptop and may still be affecting it. Let the antivirus forum walk you through all that.



#10 wreck9967

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Posted 06 June 2013 - 07:26 PM

Last year I had two different malware issues, one of them was that Ransom thing going around and the other was just some malware that kept screwing with something called nginx if I remember correctly. It was around there that I tried malwarebytes and ad-aware and haven't used either since resolving the issues.

 

And actually I have been to BC before but I couldn't remember my username, password, or even what email I had even used... So I followed directions I was given then.

 

Just ran AVG again before letting go of it and it claimed to have picked up 4 threats, two of them adware one of them trojan. I could have sworn AVG was set to auto scan but apparently I had it set for 3AM and in the past few months my computer has always been off at that time...






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