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Windows XP Wireless Problems


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3 replies to this topic

#1 pittjo01

pittjo01

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  • Local time:12:32 AM

Posted 05 June 2013 - 09:48 AM

Hi All,

 

Internet connection has been cutting out about every five minutes for several days now on my laptop. Other wireless devices in the house seem to be working OK (iPad, etc.)

 

Computer: Dell Vostro 2510

OS: Windows XP Professional 2002 Service Pack 3

Router: NETGEAR WPN824 v3

PC is about 15 feet from router

Cable Internet Connection

 

Mini Toolbox results are below. Thanks to all in advance for your help!

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Jack Pittenger (administrator) on 05-06-2013 at 10:47:26
Running from "C:\Documents and Settings\Jack Pittenger\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
 
Windows IP Configuration
 
 
 
Successfully flushed the DNS Resolver Cache.
 
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
Hosts file not detected in the default directory
========================= IP Configuration: ================================
 
Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC = Local Area Connection (Disconnected)
Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection 4 (Connected)
1394 Net Adapter = 1394 Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Wireless Network Connection 4"
 
set address name="Wireless Network Connection 4" source=dhcp 
set dns name="Wireless Network Connection 4" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 4" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : Jack
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Hybrid
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
 
 
Ethernet adapter Wireless Network Connection 4:
 
 
 
        Connection-specific DNS Suffix  . : 
 
        Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
 
        Physical Address. . . . . . . . . : 00-1F-3C-D0-85-13
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.1.4
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.1.1
 
        DHCP Server . . . . . . . . . . . : 192.168.1.1
 
        DNS Servers . . . . . . . . . . . : 192.168.1.1
 
        Lease Obtained. . . . . . . . . . : Wednesday, June 05, 2013 10:23:22 AM
 
        Lease Expires . . . . . . . . . . : Thursday, June 06, 2013 10:23:22 AM
 
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  173.194.43.9, 173.194.43.7, 173.194.43.4, 173.194.43.5
 173.194.43.2, 173.194.43.6, 173.194.43.1, 173.194.43.3, 173.194.43.0
 173.194.43.14, 173.194.43.8
 
 
 
Pinging google.com [173.194.43.8] with 32 bytes of data:
 
 
 
Reply from 173.194.43.8: bytes=32 time=18ms TTL=53
 
Reply from 173.194.43.8: bytes=32 time=46ms TTL=53
 
 
 
Ping statistics for 173.194.43.8:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 18ms, Maximum = 46ms, Average = 32ms
 
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45, 98.138.253.109, 98.139.183.24
 
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
 
 
 
Reply from 98.139.183.24: bytes=32 time=191ms TTL=49
 
Reply from 98.139.183.24: bytes=32 time=653ms TTL=51
 
 
 
Ping statistics for 98.139.183.24:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 191ms, Maximum = 653ms, Average = 422ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 1f 3c d0 85 13 ...... Intel® PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.4  25
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      169.254.0.0      255.255.0.0      192.168.1.4     192.168.1.4  20
      192.168.1.0    255.255.255.0      192.168.1.4     192.168.1.4  25
      192.168.1.4  255.255.255.255        127.0.0.1       127.0.0.1  25
    192.168.1.255  255.255.255.255      192.168.1.4     192.168.1.4  25
        224.0.0.0        240.0.0.0      192.168.1.4     192.168.1.4  25
  255.255.255.255  255.255.255.255      192.168.1.4     192.168.1.4  1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
 
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
 
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File not found] ()
Catalog9 02 mswsock.dll [File not found] ()
Catalog9 03 mswsock.dll [File not found] ()
Catalog9 04 mswsock.dll [File not found] ()
Catalog9 05 mswsock.dll [File not found] ()
Catalog9 06 mswsock.dll [File not found] ()
Catalog9 07 mswsock.dll [File not found] ()
Catalog9 08 mswsock.dll [File not found] ()
Catalog9 09 mswsock.dll [File not found] ()
Catalog9 10 mswsock.dll [File not found] ()
Catalog9 11 mswsock.dll [File not found] ()
Catalog9 12 mswsock.dll [File not found] ()
Catalog9 13 mswsock.dll [File not found] ()
Catalog9 14 mswsock.dll [File not found] ()
Catalog9 15 mswsock.dll [File not found] ()
Catalog9 16 mswsock.dll [File not found] ()
Catalog9 17 mswsock.dll [File not found] ()
Catalog9 18 mswsock.dll [File not found] ()
Catalog9 19 mswsock.dll [File not found] ()
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/05/2013 10:46:31 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 80070424, P2 beginsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (06/05/2013 10:44:48 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (06/05/2013 10:12:36 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (06/05/2013 07:48:57 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 80070424, P2 beginsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (06/04/2013 07:40:27 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 80070424, P2 beginsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (06/02/2013 06:48:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5969
 
Error: (06/02/2013 06:48:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5969
 
Error: (06/02/2013 06:48:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/02/2013 06:48:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4016
 
Error: (06/02/2013 06:48:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4016
 
 
System errors:
=============
Error: (06/05/2013 10:47:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:46:31 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.151.1470.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 3.0.8402.00
 
Source Path: 3.0.8402.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/05/2013 10:44:59 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:40:51 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:37:33 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:36:36 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:36:26 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{A4199E55-EBB9-49E5-AF1A-7A5408B2E206}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:36:26 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{A4199E55-EBB9-49E5-AF1A-7A5408B2E206}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:36:25 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{A4199E55-EBB9-49E5-AF1A-7A5408B2E206}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (06/05/2013 10:32:52 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
 
Microsoft Office Sessions:
=========================
Error: (03/05/2013 03:07:23 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2870 seconds with 1200 seconds of active time.  This session ended with a crash.
 
Error: (01/03/2013 02:56:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 14389 seconds with 7140 seconds of active time.  This session ended with a crash.
 
 
=========================== Installed Programs ============================
 
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 10 ActiveX (Version: 10.0.12.36)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Baseball Mogul 2006 (Version: 8.5.3.0)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.36)
Bonjour (Version: 3.0.0.10)
BounceBack Express (Version: 6.1.2)
Choice Guard (Version: 1.2.87.0)
Comcast Desktop Software (v1.2.0.9) (Version: 23)
Dell Support Center (Version: 2.1.08060)
Dell Touchpad (Version: 7.1.102.7)
Dell Webcam Center
Dell Webcam Manager
Dropbox (Version: 2.0.22)
Epson Connect
Epson Customer Participation (Version: 1.0.0.0)
Epson Download Navigator (Version: 1.0.1)
Epson Event Manager (Version: 2.50.0001)
Epson FAX Utility (Version: 1.20.00)
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 645 Series Printer Uninstall
EpsonNet Print (Version: 2.4j)
Football Manager 2007
Football Manager 2011 (Version: 11.0.0.0)
Football Manager 2011 Demo (Version: 11.0.0.0)
Football Mogul 2012 (Version: 9.5.2.0)
Gangsters
Google Chrome (Version: 27.0.1453.110)
Google Drive (Version: 1.9.4536.8202)
Google Earth (Version: 7.0.3.8542)
Google Talk Plugin (Version: 3.19.1.13088)
Google Update Helper (Version: 1.3.21.145)
GoToAssist 8.0.0.514
Intel PROSet Wireless
Intel® PROSet/Wireless WiFi Software (Version: 12.01.1000)
iTunes (Version: 11.0.1.12)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 35 (Version: 6.0.350)
Junk Mail filter update (Version: 14.0.8050.1202)
Laptop Integrated Webcam Driver (1.01.01.0529)  
Live! Cam Avatar Creator (Version: 4.6.0817.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Age of Empires II
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Close Combat: A Bridge Too Far
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Professional 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 1.3.59.0)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SOAP Toolkit 3.0 (Version: 3.0.1325.4)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6425.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Morgan's Raid
Mozilla Firefox 11.0 (x86 en-US) (Version: 11.0)
mProSafe (Version: 9.00.0000)
MSVCRT (Version: 14.0.1468.721)
MSXML 6.0 Parser (KB927977) (Version: 6.00.3890.0)
mWlsSafe (Version: 9.00.0000)
Network Magic (Version: 5.5.9118.2)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PowerDVD (Version: 8.0)
Pure Networks Platform (Version: 11.2.9117.0)
QuickSet (Version: 8.3.18)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver
Roll
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.5.0)
Roxio Creator BDAV Plugin (Version: 3.5.0)
Roxio Creator Copy (Version: 3.5.0)
Roxio Creator Data (Version: 3.5.0)
Roxio Creator DE (Version: 3.5.0)
Roxio Creator Tools (Version: 3.5.0)
Roxio Drag-to-Disc (Version: 9.1)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Scourge of War - Gettysburg v1.4
Segoe UI (Version: 14.0.4327.805)
SimCity 4 Deluxe
Skype Click to Call (Version: 5.6.8442)
Skype™ 6.1 (Version: 6.1.129)
Sonic CinePlayer Decoder Pack (Version: 4.2.0)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
StreamTorrent 1.0
Tropico
TurningPoint AnyWhere 2008 (Version: 3.0.2.1171)
Unity Web Player (Version: )
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Outlook 2007 Junk Email Filter (KB2586924)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951618-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Vulkano Software (Version: 1.8.3.129)
WebEx
WebEx Support Manager for Internet Explorer (Version: 6.5.4917)
WebFldrs XP (Version: 9.50.7523)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Toolbar (Version: 14.0.8052.1208)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Search 4.0 (Version: 04.00.6001.503)
XML Paper Specification Shared Components Pack 1.0
XP Codec Pack
 
========================= Devices: ================================
 
Name: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTLE8023xp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 32%
Total physical RAM: 3070.36 MB
Available physical RAM: 2076.53 MB
Total Pagefile: 4955.36 MB
Available Pagefile: 3990.58 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.92 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:298.05 GB) (Free:216.1 GB) NTFS
2 Drive d: (RCTYCOON) (CDROM) (Total:0.17 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\JACK
 
Administrator            Guest                    HelpAssistant            
Jack Pittenger           SUPPORT_388945a0         
 
========================= Minidump Files ==================================
 
C:\WINDOWS\Minidump\Mini073012-01.dmp
========================= Restore Points ==================================
 
11-03-2013 07:05:49 System Checkpoint
13-03-2013 17:00:42 System Checkpoint
13-03-2013 23:44:26 Removed Google Drive
13-03-2013 23:45:13 Removed Google Drive
21-03-2013 02:26:35 System Checkpoint
24-03-2013 19:11:22 System Checkpoint
29-03-2013 03:06:52 System Checkpoint
02-04-2013 06:25:36 System Checkpoint
04-04-2013 22:58:53 System Checkpoint
06-04-2013 05:32:45 System Checkpoint
14-04-2013 04:17:59 System Checkpoint
16-04-2013 16:23:44 System Checkpoint
18-04-2013 03:28:34 System Checkpoint
24-04-2013 06:19:01 System Checkpoint
26-04-2013 04:05:21 System Checkpoint
02-05-2013 18:01:20 System Checkpoint
15-05-2013 14:23:50 System Checkpoint
17-05-2013 16:11:51 System Checkpoint
19-05-2013 06:08:55 System Checkpoint
23-05-2013 15:45:31 System Checkpoint
24-05-2013 16:44:52 System Checkpoint
27-05-2013 11:16:42 System Checkpoint
03-06-2013 16:20:02 System Checkpoint
04-06-2013 16:32:16 System Checkpoint
 
**** End of log ****
 

 



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#2 Queen-Evie

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Posted 05 June 2013 - 10:17 AM

Other wireless devices in the house seem to be working OK (iPad, etc.)


The next time it drops out check your other devices to see if they are indeed working OK.

I noticed that you have Comcast Desktop Software installed. Is Comcast your ISP?

#3 pittjo01

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Posted 05 June 2013 - 12:22 PM

Upon further review, other devices are NOT working when it cuts out on my laptop. 

 

Yes, Comcast is my ISP.



#4 Queen-Evie

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Posted 05 June 2013 - 12:38 PM

I suggest you post in the Comcast Help Forums.
Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't.

Click the link below. The forum landing page will open. Click Sign In. Log in with your Comcast user ID (the part before .net) and your password. You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME.
http://forums.comcast.com/

Before posting, take a moment to read the Posting Guidelines. The link is on the top right hand side of the page.

Then choose the appropriate board to post in. Start in Basic Internet Connectivity And Modem Help

 

One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks tab. Uncheck the box next to Automatically subscribe me to topics I participate in. Scroll down and click Save.

DO NOT USE THE UNSUBSCRIBE LINK IN THE REPLY NOTIFICATION EMAIL. Due to a quirk with Lithium, the forum provider, if you use the link it severs the connection between your forum user name and the email address you sign in with.

Result: your forum account no longer exists in the database and it tells you that you are banned.

(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)

Read this post http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/td-p/1253575
Check your signal levels against the recommended levels.

Next click the go here link in the first paragraph.

Do what is suggested and post ALL results. One of the connection experts wil look at them and advise you. If you have noticed any type of pattern to the drop outs let them know. Example, it drops more frequently when it is hot outside. (I just went through this happening to me).

 

About that Comcast software which you have installed: Desktop software included several things in it. The only one I can recall is Desktop Doctor.

UNINSTALL it. Desktop sofware is old, outdated, has not been updated in years, is no longer supported, and serves no useful purpose. It is not needed in order for you to connect to the internet.

 

edit to add: if you have any questions about the Comcast forum you can contact me here or there. My user name is the same in both forums.


Edited by Queen-Evie, 05 June 2013 - 12:42 PM.





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