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Computer Locked Up


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#1 fain

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Posted 04 June 2013 - 11:51 PM

I'm going to leave this short and simple I've recently began having problems and it started 3 days ago and now everything is locked up.

 

My computer is a Toshiba Satellite P755 and it was working 3 days ago but after I created another account my Control Panel locked up on my Administrator account and my Hard-drive went from it's original name to Local Disk (C:) I can't do anything that requires me to enter the Admin password because the interface to enter the password never pops up. Whenever I try to set the permissions to the (C:) disk all I get is the Access Denied message. 

 

I can't factory restore it without losing all my files (I can keep the user files as a backup file) so I was wondering if there is a way to retrieve the information from the disk then reset the PC to factory default.



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#2 hamluis

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Posted 05 June 2013 - 06:58 AM

Before doing anything else...I would:

 

  a.  Move all desired data files to another system or partition/drive.  To do this, you need access to another system and you need to remove the hard drive from your system and connect it to the second sysem.

 

  b.  Run the appropriate hard drive diagnostic long/extended test on the drive in question.

 

Louis






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