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BSOD invalid_process_attach_attempt STOP0x0000005


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7 replies to this topic

#1 prototyper

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Posted 04 June 2013 - 07:21 AM

Please can anyone help

 

Computer is Dell Optiflex GX520 running Windows XP Pro SP3

 

Booted up last week and gave the Invalid_process_attach_attempt error

 

Computer is running ok in safe mode but I am unhappy doing that for to long. Can anyone help please?

 

Thanks

 

Mike



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#2 hamluis

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Posted 04 June 2013 - 08:42 AM

See similar problem at http://www.bleepingcomputer.com/forums/t/496605/bsod-error-message-invalid-process-attach-attempt/ .

 

Louis



#3 prototyper

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Posted 04 June 2013 - 09:33 AM

Hi Thanks

 

Minidump info in dropbox

 

https://dl.dropboxusercontent.com/u/28076351/Minidump.zip

 

Have run minitoolbox, results as follows

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by DELL User (administrator) on 04-06-2013 at 12:42:34
Running from "C:\Documents and Settings\DELL User\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/31/2013 11:49:22 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (05/31/2013 11:49:07 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/22/2013 09:00:50 AM) (Source: Application Hang) (User: )
Description: Hanging application smartctr.exe, version 97.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/14/2013 03:25:54 PM) (Source: Application Hang) (User: )
Description: Hanging application thunderbird.exe, version 17.0.5.4835, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/08/2013 03:46:10 PM) (Source: Application Error) (User: )
Description: Faulting application magics.exe, version 9.9.1.5, faulting module magics.exe, version 9.9.1.5, fault address 0x0059dc77.
Processing media-specific event for [magics.exe!ws!]

Error: (05/07/2013 06:19:19 PM) (Source: Application Hang) (User: )
Description: Hanging application Magics.exe, version 9.9.1.5, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/07/2013 10:57:42 AM) (Source: Application Error) (User: )
Description: Faulting application Magics.exe, version 0.0.0.0, faulting module mfc71.dll, version 7.10.3077.0, fault address 0x00032cbd.
Processing media-specific event for [Magics.exe!ws!]

Error: (05/07/2013 10:57:39 AM) (Source: Application Error) (User: )
Description: Faulting application Magics.exe, version 0.0.0.0, faulting module mfc71.dll, version 7.10.3077.0, fault address 0x00032cbd.
Processing media-specific event for [Magics.exe!ws!]

Error: (05/01/2013 01:01:13 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (05/01/2013 01:00:58 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============
Error: (06/04/2013 00:37:37 PM) (Source: DCOM) (User: DELL-8EF631BDFD)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (06/04/2013 00:34:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
aswSnx
aswSP
aswTdi
Fips
intelppm
RapportKELL
StarOpen

Error: (06/04/2013 00:34:35 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/04/2013 00:33:22 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.5 for the Network Card with network address 00137288FB32 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (06/04/2013 00:30:50 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.5 for the Network Card with network address 00137288FB32 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (06/04/2013 00:29:36 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/03/2013 04:02:35 PM) (Source: DCOM) (User: DELL-8EF631BDFD)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (06/03/2013 02:01:27 PM) (Source: DCOM) (User: DELL-8EF631BDFD)
Description: DCOM got error "%%1084" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (06/03/2013 02:01:24 PM) (Source: DCOM) (User: DELL-8EF631BDFD)
Description: DCOM got error "%%1084" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (06/03/2013 02:01:14 PM) (Source: DCOM) (User: DELL-8EF631BDFD)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (05/31/2013 11:49:22 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (05/31/2013 11:49:07 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/22/2013 09:00:50 AM) (Source: Application Hang)(User: )
Description: smartctr.exe97.0.0.0hungapp0.0.0.000000000

Error: (05/14/2013 03:25:54 PM) (Source: Application Hang)(User: )
Description: thunderbird.exe17.0.5.4835hungapp0.0.0.000000000

Error: (05/08/2013 03:46:10 PM) (Source: Application Error)(User: )
Description: magics.exe9.9.1.5magics.exe9.9.1.50059dc77

Error: (05/07/2013 06:19:19 PM) (Source: Application Hang)(User: )
Description: Magics.exe9.9.1.5hungapp0.0.0.000000000

Error: (05/07/2013 10:57:42 AM) (Source: Application Error)(User: )
Description: Magics.exe0.0.0.0mfc71.dll7.10.3077.000032cbd

Error: (05/07/2013 10:57:39 AM) (Source: Application Error)(User: )
Description: Magics.exe0.0.0.0mfc71.dll7.10.3077.000032cbd

Error: (05/01/2013 01:01:13 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (05/01/2013 01:00:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


=========================== Installed Programs ============================

7200 (Version: 47.0.1.000)
7200_Help (Version: 47.1.14.000)
7200Trb (Version: 47.0.1.000)
7-Zip 4.65
ACDSee Photo Manager 2009 (Version: 11.0.108)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 3.6.0.6090)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player 11.5 (Version: 11.5.6.606)
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
Amazon MP3 Downloader 1.0.9
Apple Application Support (Version: 1.2.1)
Apple Software Update (Version: 2.1.1.116)
ATI - Software Uninstall Utility (Version: 6.14.10.1015)
ATI Catalyst Control Center (Version: 1.2.2400.31026)
ATI Display Driver (Version: 8.263.5.1-060607a-035600C-Dell)
Autodesk Navisworks Freedom 2011 (Version: 8.0.60.144)
Autodesk Navisworks Freedom 2011 English Language Pack (Version: 8.0.60.144)
avast! Free Antivirus (Version: 8.0.1483.0)
Bing Bar (Version: 7.1.391.0)
Broadcom Gigabit Integrated Controller (Version: 8.10.07)
BufferChm (Version: 45.4.157.000)
CCleaner (Version: 3.27)
ClickTray Calendar
Copy (Version: 45.4.157.000)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
Crown Print Monitor+
CueTour (Version: 45.4.157.000)
Dec03Translators (Version: 9.1.2.1)
Defraggler (Version: 2.12)
Destinations (Version: 45.4.157.000)
Director (Version: 45.4.157.000)
DocProc (Version: 4.5.0.0)
DocumentViewer (Version: 45.4.157.000)
Dropbox (Version: 1.6.18)
Facebook Plug-In
Fax (Version: 47.0.1.000)
FileZilla Client 3.5.1 (Version: 3.5.1)
Free Media Player 0.1 (Version: 0.1)
Free MOV 2 AVI  (Version: )
Google Chrome (Version: 27.0.1453.94)
Google Chrome Frame (Version: 27.0.1453.94)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.145)
Graphic Workshop Professional 4 (Version: 4.0.0.11)
HASP Device Driver
HP Extended Capabilities 4.7 (Version: 4.7)
HP Image Zone 4.7 (Version: 4.7)
HP Product Assistant (Version: 2.0.0.0)
HP PSC & OfficeJet 4.7
HP Software Update (Version: 3.0.2.991)
HPSystemDiagnostics (Version: 1.6.0.0)
InstantShare (Version: 45.4.157.000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4410)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 14.0.8117.416)
LogMeIn (Version: 4.1.1568)
Lotus SmartSuite 97
Magics 9.9
Magics RP V5.3
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 45.4.158.000)
Mastercam 9 SP1
Mastercam Version 9.1 (Version: 9.1.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Excel 97
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Word 97
MiniMagics
MINOLTA-QMS magicolor 2300 DL Printer Driver Software
MozBackup 1.4.10
Mozilla Firefox 21.0 (x86 en-GB) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
Mozilla Thunderbird 17.0.6 (x86 en-GB) (Version: 17.0.6)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Namo WebEditor 6 (Version: 6.00.000)
odf-converter-integrator
OpenOffice.org 3.3 (Version: 3.3.9567)
PanoStandAlone (Version: 45.4.157.000)
Pdf995
PdfEdit995
PHOTOfunSTUDIO 5.2 HD Edition (Version: 5.02.126)
PhotoGallery (Version: 45.4.157.000)
ProductContext (Version: 47.1.14.000)
ProtoView (Version: 1.6.2)
QFolder (Version: 1.00.0000)
QuickTime (Version: 7.66.71.0)
Rapport (Version: 3.5.1208.36)
Readme (Version: 47.0.1.000)
SAMSUNG Mobile Composite Device Software
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio 3 (Version: 3.0.0.80705)
Samsung PC Studio 3 (Version: 3.2.3.90502)
Samsung PC Studio 3 USB Driver Installer (Version: 3.2.0.70701)
Scan (Version: 4.5.0.0)
ScannerCopy (Version: 4.5.0.0)
Segoe UI (Version: 14.0.4327.805)
Signature995
SILKYPIX Developer Studio 3.1 SE (Version: 3)
SkinsHP1 (Version: 45.4.157.000)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.3 (Version: 6.3.105)
SolidWorks eDrawings 2011 (Version: 11.3.124)
SoundMAX (Version: 5.12.01.5246)
TomTom HOME 2.8.3.2499 (Version: 2.8.3.2499)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
TrayApp (Version: 45.4.157.000)
Unity Web Player (Version: )
Unload (Version: 4.5.0)
UnzipThemAll 1.3
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB942763) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951618-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Upgrade to  V9.1Service Pack 2 (Version: 9.1.7)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 45.4.157.000)
Windows Driver Package - MobileTop (sshpmdm) Modem  (02/23/2007 2.5.0.0) (Version: 02/23/2007 2.5.0.0)
Windows Driver Package - MobileTop (sshpusb) USB  (02/23/2007 2.5.0.0) (Version: 02/23/2007 2.5.0.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows PowerShell™ 1.0 (Version: 2)
Winmail Reader 1.1.12
WinTopo
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 2038.07 MB
Available physical RAM: 1432.39 MB
Total Pagefile: 3926.42 MB
Available Pagefile: 3532.29 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.06 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:37.24 GB) (Free:1.52 GB) NTFS
3 Drive d: (GDO1389) (CDROM) (Total:0.07 GB) (Free:0 GB) UDF
4 Drive j: () (Fixed) (Total:149.05 GB) (Free:108.75 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL-8EF631BDFD

Administrator            ASPNET                   DELL User                
Guest                    HelpAssistant            LogMeInRemoteUser        
SUPPORT_388945a0         

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini053013-01.dmp
C:\WINDOWS\Minidump\Mini053013-02.dmp
C:\WINDOWS\Minidump\Mini053013-03.dmp
C:\WINDOWS\Minidump\Mini053013-04.dmp
C:\WINDOWS\Minidump\Mini053013-05.dmp
C:\WINDOWS\Minidump\Mini053013-06.dmp
C:\WINDOWS\Minidump\Mini053013-07.dmp
C:\WINDOWS\Minidump\Mini053013-08.dmp
C:\WINDOWS\Minidump\Mini053013-09.dmp
C:\WINDOWS\Minidump\Mini053013-10.dmp
C:\WINDOWS\Minidump\Mini053113-01.dmp
C:\WINDOWS\Minidump\Mini053113-02.dmp
C:\WINDOWS\Minidump\Mini053113-03.dmp
C:\WINDOWS\Minidump\Mini053113-04.dmp
C:\WINDOWS\Minidump\Mini053113-05.dmp
C:\WINDOWS\Minidump\Mini053113-06.dmp
C:\WINDOWS\Minidump\Mini053113-07.dmp
C:\WINDOWS\Minidump\Mini053113-08.dmp
C:\WINDOWS\Minidump\Mini053113-09.dmp
C:\WINDOWS\Minidump\Mini053113-10.dmp
C:\WINDOWS\Minidump\Mini053113-11.dmp
C:\WINDOWS\Minidump\Mini053113-12.dmp
C:\WINDOWS\Minidump\Mini053113-13.dmp
C:\WINDOWS\Minidump\Mini053113-14.dmp
C:\WINDOWS\Minidump\Mini053113-15.dmp
C:\WINDOWS\Minidump\Mini053113-16.dmp
C:\WINDOWS\Minidump\Mini053113-17.dmp
C:\WINDOWS\Minidump\Mini053113-18.dmp
C:\WINDOWS\Minidump\Mini053113-19.dmp
C:\WINDOWS\Minidump\Mini053113-20.dmp
C:\WINDOWS\Minidump\Mini053113-21.dmp
C:\WINDOWS\Minidump\Mini053113-22.dmp
C:\WINDOWS\Minidump\Mini053113-23.dmp
C:\WINDOWS\Minidump\Mini053113-24.dmp
C:\WINDOWS\Minidump\Mini053113-25.dmp
C:\WINDOWS\Minidump\Mini053113-26.dmp
C:\WINDOWS\Minidump\Mini053113-27.dmp
C:\WINDOWS\Minidump\Mini053113-28.dmp
C:\WINDOWS\Minidump\Mini053113-29.dmp
C:\WINDOWS\Minidump\Mini053113-30.dmp
C:\WINDOWS\Minidump\Mini053113-31.dmp
C:\WINDOWS\Minidump\Mini053113-32.dmp
C:\WINDOWS\Minidump\Mini053113-33.dmp
C:\WINDOWS\Minidump\Mini053113-34.dmp
C:\WINDOWS\Minidump\Mini053113-35.dmp
C:\WINDOWS\Minidump\Mini053113-36.dmp
C:\WINDOWS\Minidump\Mini053113-37.dmp
C:\WINDOWS\Minidump\Mini053113-38.dmp
C:\WINDOWS\Minidump\Mini053113-39.dmp
C:\WINDOWS\Minidump\Mini053113-40.dmp
C:\WINDOWS\Minidump\Mini053113-41.dmp
C:\WINDOWS\Minidump\Mini053113-42.dmp
C:\WINDOWS\Minidump\Mini053113-43.dmp
C:\WINDOWS\Minidump\Mini053113-44.dmp
C:\WINDOWS\Minidump\Mini053113-45.dmp
C:\WINDOWS\Minidump\Mini053113-46.dmp
C:\WINDOWS\Minidump\Mini053113-47.dmp
C:\WINDOWS\Minidump\Mini053113-48.dmp
C:\WINDOWS\Minidump\Mini053113-49.dmp
C:\WINDOWS\Minidump\Mini053113-50.dmp
C:\WINDOWS\Minidump\Mini053113-51.dmp
C:\WINDOWS\Minidump\Mini053113-52.dmp
C:\WINDOWS\Minidump\Mini053113-53.dmp
C:\WINDOWS\Minidump\Mini053113-54.dmp
C:\WINDOWS\Minidump\Mini053113-55.dmp
C:\WINDOWS\Minidump\Mini053113-56.dmp
C:\WINDOWS\Minidump\Mini053113-57.dmp
C:\WINDOWS\Minidump\Mini053113-58.dmp
C:\WINDOWS\Minidump\Mini053113-59.dmp
C:\WINDOWS\Minidump\Mini053113-60.dmp
C:\WINDOWS\Minidump\Mini053113-61.dmp
C:\WINDOWS\Minidump\Mini053113-62.dmp
C:\WINDOWS\Minidump\Mini053113-63.dmp
C:\WINDOWS\Minidump\Mini053113-64.dmp
C:\WINDOWS\Minidump\Mini053113-65.dmp
C:\WINDOWS\Minidump\Mini053113-66.dmp
C:\WINDOWS\Minidump\Mini053113-67.dmp
C:\WINDOWS\Minidump\Mini053113-68.dmp
C:\WINDOWS\Minidump\Mini053113-69.dmp
C:\WINDOWS\Minidump\Mini053113-70.dmp
C:\WINDOWS\Minidump\Mini053113-71.dmp
C:\WINDOWS\Minidump\Mini053113-72.dmp
C:\WINDOWS\Minidump\Mini053113-73.dmp
C:\WINDOWS\Minidump\Mini053113-74.dmp
C:\WINDOWS\Minidump\Mini053113-75.dmp
C:\WINDOWS\Minidump\Mini053113-76.dmp
C:\WINDOWS\Minidump\Mini053113-77.dmp
C:\WINDOWS\Minidump\Mini053113-78.dmp
C:\WINDOWS\Minidump\Mini053113-79.dmp
C:\WINDOWS\Minidump\Mini053113-80.dmp
C:\WINDOWS\Minidump\Mini053113-81.dmp
C:\WINDOWS\Minidump\Mini053113-82.dmp
C:\WINDOWS\Minidump\Mini053113-83.dmp
C:\WINDOWS\Minidump\Mini053113-84.dmp
C:\WINDOWS\Minidump\Mini053113-85.dmp
C:\WINDOWS\Minidump\Mini053113-86.dmp
C:\WINDOWS\Minidump\Mini053113-87.dmp
C:\WINDOWS\Minidump\Mini053113-88.dmp
C:\WINDOWS\Minidump\Mini053113-89.dmp
C:\WINDOWS\Minidump\Mini053113-90.dmp
C:\WINDOWS\Minidump\Mini053113-91.dmp
C:\WINDOWS\Minidump\Mini053113-92.dmp
C:\WINDOWS\Minidump\Mini053113-93.dmp
C:\WINDOWS\Minidump\Mini053113-94.dmp
C:\WINDOWS\Minidump\Mini053113-95.dmp
C:\WINDOWS\Minidump\Mini053113-96.dmp
C:\WINDOWS\Minidump\Mini053113-97.dmp
C:\WINDOWS\Minidump\Mini053113-98.dmp
C:\WINDOWS\Minidump\Mini053113-99.dmp
C:\WINDOWS\Minidump\Mini060413-01.dmp

**** End of log ****
 

Many thanks

 

Mike



#4 Anshad Edavana

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Posted 04 June 2013 - 10:11 AM

Hi

 

Thanks for posting the necessary information and the dump files. It seems that you have Rapport installed like the OP in the referenced post (he had also hardware issues )  . Your dumps shows it's driver as the cause of crash. 

 

RapportCerberus32_51755.sys

 

Please uninstall Rapport from Control Panel-->Add remove Programs.  Here is the official uninstllation instructions - 

 

http://www.trusteer.com/support/uninstall-problems

 

Reboot the system again in to safe mode after the uninstallation finishes and rename the folder  C:\Documents and Settings\All Users\Application Data\Trusteer to something else (don't delete it).

 

Before trying to boot the system in to normal mode, cut and paste all the dumps located in the Minidump folder in to somewhere else. If you still receives any BSOD, upload the newly created dumps. 


Edited by Anshad Edavana, 04 June 2013 - 12:05 PM.


#5 prototyper

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Posted 04 June 2013 - 11:17 AM

Many thanks

 

I have followed your suggestion, uninstalled Rapport, renamed the folder and re booted.

 

All seems to be working fine now. i will keep my fingers crossed and re-post here should anything further occur.

 

Many thanks once again, I would never have solved this on my own.

 

Mike



#6 Anshad Edavana

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Posted 04 June 2013 - 12:06 PM

Hi

 

Glad that we could help  :thumbup2:



#7 susan99

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Posted 11 June 2013 - 06:15 PM

Hi there

Found this topic and am pretty sure it must be my problem too, as I have made no recent software or hardware changes and have Rapport running.

 

However, when I run in safe mode and use add/remove programs to remove Rapport I get a message saying " the windows installer service could not be accessed. This can occur if you are running windows in safe mode or if the windows installer is not correctly installed." I don't think the latter is true as I removed some other programs perfectly fine earlier tonight.

 

However my computer crashes as soon as the wallpaper appears when not in safe mode, so it seems a bit of a catch-22. All bright ideas gratefully received

thanks

susan



#8 Anshad Edavana

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Posted 11 June 2013 - 11:25 PM

Hi susan99

 

 

We are happy to help you but you need to create a new topic with the relevant info required. Please start a new topic according to the instructions in the PM i send to you.






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