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Outlook freezes, then stays on "Loading Profile" & will not open.


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6 replies to this topic

#1 fastnigel

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Posted 03 June 2013 - 09:24 PM

Hello,

 

Outlook says not responding, so then i forcefully close it, wait 10 minutes try & open it & all it says is "Loading Profile" forever! i have to forcefully close the machine & then Outlook will open once machine restarts but will randomly freeze. such a pain. its most likely simple but would be stoked if somebody could help me! :)


Edited by hamluis, 04 June 2013 - 05:44 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 04 June 2013 - 01:05 PM

Is MS Office installed...is your Outlook part of the Office install?

 

Or do you have a standalone version of Outlook installed?

 

You have no other system problems?

 

Louis



#3 fastnigel

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Posted 04 June 2013 - 03:27 PM

Thanks hamluis,

 

MS Office is installed.

 

yes IE freezes, Windows Explorer freezes. bit worried bcos this started happening after i downloded a few bits of software i thought may help my machine...



#4 hamluis

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Posted 04 June 2013 - 03:33 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#5 fastnigel

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Posted 04 June 2013 - 04:30 PM

ok, thanks hamlouis, see below 4 Minitoolbox log.

 

 

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Joel (administrator) on 05-06-2013 at 09:21:38
Running from "\\SERVER1\RedirectedFolders\Joel\My Documents"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/04/2013 04:50:11 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ebc

Start Time: 01ce60dde26d20d5

Termination Time: 60000

Application Path: C:\Windows\Explorer.EXE

Report Id: 0dcb3a9f-ccd2-11e2-9c2d-50e549e832ba

Error: (06/04/2013 00:41:14 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1d0c

Start Time: 01ce60b28da4b6b6

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 454ebaa6-ccaf-11e2-80eb-50e549e832ba

Error: (06/04/2013 11:01:04 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16448 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 65c

Start Time: 01ce60ab057ce66f

Termination Time: 60000

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id: 4449943a-cca1-11e2-9de5-50e549e832ba

Error: (06/04/2013 10:59:15 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16448 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1be4

Start Time: 01ce60ad9a2f5fc7

Termination Time: 60000

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (06/04/2013 10:30:16 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1368

Start Time: 01ce60a7cb3c4fd9

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: ebe99229-cc9c-11e2-9de5-50e549e832ba

Error: (06/04/2013 08:18:26 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1230

Start Time: 01ce608ef30adb0d

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 8df082b9-cc8a-11e2-802e-50e549e832ba

Error: (05/31/2013 04:27:42 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Outlook: Accepted Safe Mode action : Outlook failed to start correctly last time.  Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?.
Accepted Safe Mode action : Microsoft Outlook.

Error: (05/31/2013 04:17:56 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1230

Start Time: 01ce5db5a67f7538

Termination Time: 16

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 0ac83b61-c9a9-11e2-9eea-50e549e832ba

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

System errors:
=============
Error: (06/05/2013 08:19:53 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/05/2013 08:18:45 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:53:03 p.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 04:43:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/04/2013 04:41:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:12:20 p.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 02:28:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/04/2013 02:26:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:24:55 p.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 11:11:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/04/2013 11:10:19 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:09:12 a.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 10:14:20 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NETWORK)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (06/04/2013 09:54:29 AM) (Source: TermService) (User: )
Description: The terminal server cannot register 'TERMSRV' Service Principal Name to be used for server authentication. The following error occured: The specified domain either does not exist or could not be contacted.
.

Microsoft Office Sessions:
=========================
Error: (06/04/2013 04:50:11 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567ebc01ce60dde26d20d560000C:\Windows\Explorer.EXE0dcb3a9f-ccd2-11e2-9c2d-50e549e832ba

Error: (06/04/2013 00:41:14 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.50011d0c01ce60b28da4b6b660000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE454ebaa6-ccaf-11e2-80eb-50e549e832ba

Error: (06/04/2013 11:01:04 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1644865c01ce60ab057ce66f60000C:\Program Files (x86)\Internet Explorer\iexplore.exe4449943a-cca1-11e2-9de5-50e549e832ba

Error: (06/04/2013 10:59:15 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.164481be401ce60ad9a2f5fc760000C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (06/04/2013 10:30:16 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001136801ce60a7cb3c4fd960000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEebe99229-cc9c-11e2-9de5-50e549e832ba

Error: (06/04/2013 08:18:26 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001123001ce608ef30adb0d60000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE8df082b9-cc8a-11e2-802e-50e549e832ba

Error: (05/31/2013 04:27:42 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft OutlookOutlook failed to start correctly last time.  Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?

Error: (05/31/2013 04:17:56 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001123001ce5db5a67f753816C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE0ac83b61-c9a9-11e2-9eea-50e549e832ba

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.1.19610)
Adobe Download Assistant (Version: 1.2.3)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Reader X (10.1.7) (Version: 10.1.7)
CCleaner (Version: 3.28)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.13)
Eraser 6.0.10.2620 (Version: 6.0.2620)
ESET NOD32 Antivirus (Version: 4.2.71.2)
Etron USB3.0 Host Controller (Version: 0.105)
Google Chrome (Version: 27.0.1453.94)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.145)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
GTA2 (Version: 1.00.001)
History Viewer v4.6
Index.Dat Viewer 3 (Version: 3)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 8.15.10.2618)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 32 (Version: 6.0.320)
jZip (Version: 2.0.0.132700)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator X Demo (Version: 10.0.60905)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
Rank Tracker
Realtek Ethernet Controller Driver (Version: 7.46.531.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6433)
Remote Assistance (Version: 6.3.374)
System Backup and Restore (Version: 5.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Windows Movie Maker 2.6 (Version: 2.6.4037.0)
Windows Small Business Server 2008 ClientAgent (Version: 6.0.5601.0)
Windows Small Business Server 2008 Desktop Links Gadget (Version: 6.0.5601.0)
Windows Small Business Server 2008 WMI Provider (Version: 6.0.5601.0)

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8109.12 MB
Available physical RAM: 5657.01 MB
Total Pagefile: 16216.43 MB
Available Pagefile: 13341.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:446.13 GB) (Free:373.8 GB) NTFS
3 Drive t: (Boot) (Network) (Total:135.97 GB) (Free:33.96 GB) NTFS

========================= Users: ========================================

**** End of log ****

 

Speccy Link below.

 

http://speccy.piriform.com/results/cQYf8KGdXFtBQ7NPLWry4FF

 

 

thanks hamlouis.



#6 fastnigel

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Posted 04 June 2013 - 04:32 PM

sorry here is the minitoolbox log.

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Joel (administrator) on 05-06-2013 at 09:31:38
Running from "\\SERVER1\RedirectedFolders\Joel\My Documents"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/04/2013 04:50:11 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ebc

Start Time: 01ce60dde26d20d5

Termination Time: 60000

Application Path: C:\Windows\Explorer.EXE

Report Id: 0dcb3a9f-ccd2-11e2-9c2d-50e549e832ba

Error: (06/04/2013 00:41:14 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1d0c

Start Time: 01ce60b28da4b6b6

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 454ebaa6-ccaf-11e2-80eb-50e549e832ba

Error: (06/04/2013 11:01:04 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16448 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 65c

Start Time: 01ce60ab057ce66f

Termination Time: 60000

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id: 4449943a-cca1-11e2-9de5-50e549e832ba

Error: (06/04/2013 10:59:15 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16448 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1be4

Start Time: 01ce60ad9a2f5fc7

Termination Time: 60000

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (06/04/2013 10:30:16 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1368

Start Time: 01ce60a7cb3c4fd9

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: ebe99229-cc9c-11e2-9de5-50e549e832ba

Error: (06/04/2013 08:18:26 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1230

Start Time: 01ce608ef30adb0d

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 8df082b9-cc8a-11e2-802e-50e549e832ba

Error: (05/31/2013 04:27:42 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Outlook: Accepted Safe Mode action : Outlook failed to start correctly last time.  Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?.
Accepted Safe Mode action : Microsoft Outlook.

Error: (05/31/2013 04:17:56 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1230

Start Time: 01ce5db5a67f7538

Termination Time: 16

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 0ac83b61-c9a9-11e2-9eea-50e549e832ba

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

System errors:
=============
Error: (06/05/2013 08:19:53 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/05/2013 08:18:45 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:53:03 p.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 04:43:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/04/2013 04:41:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:12:20 p.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 02:28:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/04/2013 02:26:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:24:55 p.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 11:11:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/04/2013 11:10:19 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:09:12 a.m. on ?4/?06/?2013 was unexpected.

Error: (06/04/2013 10:14:20 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NETWORK)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (06/04/2013 09:54:29 AM) (Source: TermService) (User: )
Description: The terminal server cannot register 'TERMSRV' Service Principal Name to be used for server authentication. The following error occured: The specified domain either does not exist or could not be contacted.
.

Microsoft Office Sessions:
=========================
Error: (06/04/2013 04:50:11 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567ebc01ce60dde26d20d560000C:\Windows\Explorer.EXE0dcb3a9f-ccd2-11e2-9c2d-50e549e832ba

Error: (06/04/2013 00:41:14 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.50011d0c01ce60b28da4b6b660000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE454ebaa6-ccaf-11e2-80eb-50e549e832ba

Error: (06/04/2013 11:01:04 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1644865c01ce60ab057ce66f60000C:\Program Files (x86)\Internet Explorer\iexplore.exe4449943a-cca1-11e2-9de5-50e549e832ba

Error: (06/04/2013 10:59:15 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.164481be401ce60ad9a2f5fc760000C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (06/04/2013 10:30:16 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001136801ce60a7cb3c4fd960000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEebe99229-cc9c-11e2-9de5-50e549e832ba

Error: (06/04/2013 08:18:26 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001123001ce608ef30adb0d60000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE8df082b9-cc8a-11e2-802e-50e549e832ba

Error: (05/31/2013 04:27:42 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft OutlookOutlook failed to start correctly last time.  Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?

Error: (05/31/2013 04:17:56 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001123001ce5db5a67f753816C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE0ac83b61-c9a9-11e2-9eea-50e549e832ba

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/31/2013 03:50:47 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.1.19610)
Adobe Download Assistant (Version: 1.2.3)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Reader X (10.1.7) (Version: 10.1.7)
CCleaner (Version: 3.28)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.13)
Eraser 6.0.10.2620 (Version: 6.0.2620)
ESET NOD32 Antivirus (Version: 4.2.71.2)
Etron USB3.0 Host Controller (Version: 0.105)
Google Chrome (Version: 27.0.1453.94)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.145)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
GTA2 (Version: 1.00.001)
History Viewer v4.6
Index.Dat Viewer 3 (Version: 3)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 8.15.10.2618)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 32 (Version: 6.0.320)
jZip (Version: 2.0.0.132700)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator X Demo (Version: 10.0.60905)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
Rank Tracker
Realtek Ethernet Controller Driver (Version: 7.46.531.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6433)
Remote Assistance (Version: 6.3.374)
Speccy (Version: 1.21)
System Backup and Restore (Version: 5.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Windows Movie Maker 2.6 (Version: 2.6.4037.0)
Windows Small Business Server 2008 ClientAgent (Version: 6.0.5601.0)
Windows Small Business Server 2008 Desktop Links Gadget (Version: 6.0.5601.0)
Windows Small Business Server 2008 WMI Provider (Version: 6.0.5601.0)

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8109.12 MB
Available physical RAM: 5634.83 MB
Total Pagefile: 16216.43 MB
Available Pagefile: 13321.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:446.13 GB) (Free:373.78 GB) NTFS
3 Drive t: (Boot) (Network) (Total:135.97 GB) (Free:33.95 GB) NTFS

========================= Users: ========================================

**** End of log ****



#7 hamluis

hamluis

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Posted 04 June 2013 - 05:43 PM

Appears that you may be infected...syswow64 seems to be a sign of infection, if I understand what I read.

 

Moving topic to Am I Infected forum for malware assistance.

 

Louis






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