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Safe Mode then white screen !@#$%^&* Please Help


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10 replies to this topic

#1 JerryB52

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Posted 01 June 2013 - 04:44 PM

My girlfriend lives in a different city and she somehow got this Ransomware demanding $450.

FBI, child porn etc...

So I had her send me her computer through the mail. I started the computer and went to Safe Mode with Networking to attempt the fix described here.

Once I push ENTER for Safe Mode with Networking the screen just goes white.  Nothing...

I've tried again and again... This Toshiba Laptop is only 1 year old !!!

 

What can I do?  Please help... :lmao:


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Gateway DX 4870, Intel Core i5 - 2320 CPU @ 3.00 Ghz, Memory 16 Gb

250 Gb SSD, 1 Tb HDD, 64 Bit OS, Windows 10 Home

 

Laptop:

Lenovo IdeaPad 330-17, 17.3"HD, Core i5-8250U, Memory 8 Gb

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#2 Broni

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Posted 01 June 2013 - 06:19 PM

I'll report this topic to appropriate helpers.

Hold on there....


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#3 JerryB52

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Posted 01 June 2013 - 06:31 PM

I was able to get to a restore point by using the method advised by ComputerRX in Tomshardware.com Forum.

I tried to copy and paste the link here to no avail. But was allowed to get online and download Malwarebytes.

Running a full scan now and will let you know the outcome...


Desktop:

Gateway DX 4870, Intel Core i5 - 2320 CPU @ 3.00 Ghz, Memory 16 Gb

250 Gb SSD, 1 Tb HDD, 64 Bit OS, Windows 10 Home

 

Laptop:

Lenovo IdeaPad 330-17, 17.3"HD, Core i5-8250U, Memory 8 Gb

1 Tb HDD, 64 Bit OS, Windows 10 Home

 

 


#4 Broni

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Posted 01 June 2013 - 06:36 PM

Cool :)


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#5 JerryB52

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Posted 01 June 2013 - 06:53 PM

I will do that Helper24 but right now MalwareBytes is still doing it's Full Scan. It has found 2 infections so far after 36 minutes and counting... 

I'm using my laptop to access this site.


Edited by JerryB52, 01 June 2013 - 06:54 PM.

Desktop:

Gateway DX 4870, Intel Core i5 - 2320 CPU @ 3.00 Ghz, Memory 16 Gb

250 Gb SSD, 1 Tb HDD, 64 Bit OS, Windows 10 Home

 

Laptop:

Lenovo IdeaPad 330-17, 17.3"HD, Core i5-8250U, Memory 8 Gb

1 Tb HDD, 64 Bit OS, Windows 10 Home

 

 


#6 Queen-Evie

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Posted 01 June 2013 - 06:55 PM

Please do not use the tool suggested by Helper24. At least not until those who are malware removal specialists let you know something about the tool.



#7 Broni

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Posted 01 June 2013 - 06:58 PM

Helper24 keeps posting dangerous links. Disregard them.


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#8 JerryB52

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Posted 01 June 2013 - 07:21 PM

Helper24 keeps posting dangerous links. Disregard them.

 

Thank you for the warning.  I am now just doing a clean re-install.  That way I know her computer will be okay.

I've told her to be more conscientious when getting online.  I never have these problems (knock-on-wood)...

Can anyone suggest a good virus/malware program I don't care if it costs me.  I've always used Microsoft Security Essentials with no problems but I put this on her computer and she still got the FBI Virus...

 

Thanks again...


Desktop:

Gateway DX 4870, Intel Core i5 - 2320 CPU @ 3.00 Ghz, Memory 16 Gb

250 Gb SSD, 1 Tb HDD, 64 Bit OS, Windows 10 Home

 

Laptop:

Lenovo IdeaPad 330-17, 17.3"HD, Core i5-8250U, Memory 8 Gb

1 Tb HDD, 64 Bit OS, Windows 10 Home

 

 


#9 Broni

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Posted 01 June 2013 - 07:39 PM

Install ONE of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
Note for Windows 8 users: Microsoft Security Essentials comes preinstalled and renamed as Windows Defender.
You can keep it or you have to disable it before installing another AV program.  How to...

- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php
 

Keep in mind that no matter what AV program is there it's always about computer user habits.

There is no perfect security program.


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#10 JerryB52

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Posted 28 June 2013 - 06:36 PM

Yes, I have always used Microsoft Security Essentials.

Safe internet use is the key...

Thanks for the help.

Jerry


Desktop:

Gateway DX 4870, Intel Core i5 - 2320 CPU @ 3.00 Ghz, Memory 16 Gb

250 Gb SSD, 1 Tb HDD, 64 Bit OS, Windows 10 Home

 

Laptop:

Lenovo IdeaPad 330-17, 17.3"HD, Core i5-8250U, Memory 8 Gb

1 Tb HDD, 64 Bit OS, Windows 10 Home

 

 


#11 Broni

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Posted 28 June 2013 - 07:27 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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