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Computer Stays Asleep and has rotary dial noise


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16 replies to this topic

#1 ImmaNoob

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Posted 01 June 2013 - 09:30 AM

Not sure what happened to my computer, I think the kid got to it again, when I forgot to switch users. Problems are as followed:

 

1. When computer goes into Sleep Mode is does not come out of sleep mode by tapping keyboard or moving mouse. I have to physically turn it off and back on for it to start.

 

2. At times I hear a old school rotary dial out of the computer, this started occurring around the same time frame as the Sleep Mode issue.

 

Please advise!

 

Thanks!



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#2 sflatechguy

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Posted 01 June 2013 - 11:43 AM

Is the laptop plugged in or is it running on just the battery when you try to take it out of sleep mode? Sometimes low battery power prevents laptops from "waking" from sleep.

If that's not the case, try unplugging the computer and removing the battery while it is in sleep mode. If it continues to not wake from sleep mode after that, it is probably a more serious issue -- that rotary dial noise you hear is probably the hard drive, and it's never a good sign when a hard drive thrashes like that, especially in sleep mode.



#3 ImmaNoob

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Posted 01 June 2013 - 11:52 AM

It is a PC not a laptop

#4 hamluis

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Posted 01 June 2013 - 12:03 PM

Is the system setup for dialup connection?

 

Hibernation/sleep issues are often caused by video drivers that are damaged.  You might try uninstalling the current ones...then rebooting and allowing them to reinstall.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Louis


Edited by hamluis, 01 June 2013 - 12:03 PM.


#5 sflatechguy

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Posted 01 June 2013 - 12:09 PM

My bad -- so removing the battery is out of the question. :P

This link might help: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/computer-not-coming-out-of-sleep-mode-operating/0b4aded3-5482-4779-99e8-3e2d3ac93a05



#6 ImmaNoob

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Posted 01 June 2013 - 10:00 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Nikita BigBank (administrator) on 01-06-2013 at 22:58:50
Running from "C:\Users\Nikita BigBank\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/01/2013 10:54:28 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro Plus 2011":
LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found
 
Error: (06/01/2013 10:54:27 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:54:27 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:54:27 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:32:02 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro Plus 2011":
LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found
 
Error: (06/01/2013 10:31:41 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:31:41 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:31:41 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (06/01/2013 00:46:05 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro Plus 2011":
LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found
 
Error: (06/01/2013 00:45:52 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
 
System errors:
=============
Error: (06/01/2013 10:41:35 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.151.1327.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.1.0522.00
 
Source Path: 4.1.0522.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/01/2013 10:41:35 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.151.1327.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.1.0522.00
 
Source Path: 4.1.0522.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/01/2013 10:31:11 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (06/01/2013 10:31:10 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (06/01/2013 10:31:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
TfFsMon
TfSysMon
 
Error: (06/01/2013 10:30:51 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (06/01/2013 10:30:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:20:26 PM on ?6/?1/?2013 was unexpected.
 
Error: (06/01/2013 09:13:04 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (06/01/2013 01:56:39 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (06/01/2013 01:56:38 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
 
Microsoft Office Sessions:
=========================
Error: (06/01/2013 10:54:28 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro Plus 2011LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found
 
Error: (06/01/2013 10:54:27 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:54:27 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:54:27 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:32:02 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro Plus 2011LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found
 
Error: (06/01/2013 10:31:41 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:31:41 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (06/01/2013 10:31:41 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (06/01/2013 00:46:05 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro Plus 2011LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found
 
Error: (06/01/2013 00:45:52 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
 
CodeIntegrity Errors:
===================================
  Date: 2012-09-01 08:13:06.639
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-09-01 08:13:06.593
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-09-01 08:13:06.561
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-09-01 08:13:06.530
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-08-30 15:46:46.302
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-08-30 15:46:46.255
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-08-30 15:46:46.208
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-08-30 15:46:46.162
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2011-09-10 19:09:52.613
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2011-09-10 19:09:52.598
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
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Aces Up Buddy - Pogo Version 2.2
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.2.443)
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Adobe After Effects CS4 Template Projects & Footage (Version: 9)
Adobe After Effects CS4 Third Party Content (Version: 9)
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Adobe Anchor Service x64 CS4 (Version: 2.0)
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Adobe Color - Photoshop Specific CS4 (Version: 2.0)
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Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Extra Settings CS4 (Version: 2.0)
Adobe Creative Suite 4 Master Collection (Version: 4.0)
Adobe CS4 American English Speech Analysis Models (Version: 1)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
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Adobe Dreamweaver CS4 (Version: 10.0)
Adobe Drive CS4 (Version: 1)
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Adobe Linguistics CS4 (Version: 4.0.0)
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Adobe Media Encoder CS4 (Version: 1.0)
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Adobe Media Player (Version: 0.0.0)
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Amazon MP3 Downloader 1.0.10
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Apple Application Support (Version: 2.3.3)
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Apple Software Update (Version: 2.1.3.127)
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Burger Shop
CCleaner (Version: 3.22)
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Connect (Version: 1.0.0.1)
Coupon Printer for Windows (Version: 5.0.0.1)
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Daycare Nightmare (remove only)
Download Updater (AOL Inc.)
Entity Framework Designer for Visual Studio 2012 - enu (Version: 11.1.20702.00)
EPU-4 Engine (Version: 1.00.25)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
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GhostMouse (Version: Free V3.2.1)
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Google Talk Plugin (Version: 3.19.1.13088)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
Grim Tales: The Legacy
I SPY ™ Spooky Mansion Deluxe
IIS 8.0 Express (Version: 8.0.1557)
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ImagXpress (Version: 7.0.74.0)
ImgBurn (Version: 2.5.5.0)
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Jewel Quest Mysteries 2 Trail of the Midnight Heart (remove only)
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Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
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Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
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Microsoft Visual Studio 2005 Tools for Office Runtime
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Microsoft Web Deploy dbSqlPackage Provider - enu (Version: 10.3.20225.0)
Microsoft Web Platform Installer 4.0 (Version: 4.0.1622)
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MobileMe Control Panel (Version: 3.1.6.0)
Move Media Player
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Movie Templates - Starter Kit (Version: 9.6.0.0)
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MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Mystery Case Files ®: 13th Skull ™
Mystery Case Files®: Escape from Ravenhearst™
Nancy Drew - Danger by Design
Nancy Drew: Secrets Can Kill Remastered
Nancy Drew: The Trail of the Twister
Nancy Drew: Warnings at Waverly Academy
Nero 9 Essentials
Nero BurnRights (Version: 3.4.13.100)
Nero BurnRights Help (Version: 3.4.4.100)
Nero ControlCenter (Version: 9.0.0.1)
Nero CoverDesigner (Version: 4.4.23.100)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero Express Help (Version: 9.4.39.100)
Nero InfoTool (Version: 6.4.12.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero ShowTime (Version: 5.4.27.100)
Nero StartSmart (Version: 9.4.40.100)
Nero StartSmart Help (Version: 9.4.40.100)
Nero Vision (Version: 6.4.19.100)
Nero Vision Help (Version: 6.4.15.100)
NeroExpress (Version: 9.4.39.100)
neroxml (Version: 1.0.0)
NETGEAR WNDA3100v2 wireless USB 2.0 adapter (Version: 1.0.0.133)
Nostradamus: The Last Prophecy
OpenOffice.org 3.2 (Version: 3.2.9502)
OptimizerPro Upd (Version: 1.0)
Outlook Setup Tool (Version: 2.0.14)
Palringo
PDF Settings CS4 (Version: 9.0)
PFPortChecker 1.0.39 (Version: 1.0.39)
ph (Version: 1.0.0)
Photo Gallery (Version: 16.4.3505.0912)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
Pixel Bender Toolkit (Version: 1.0)
Pogo Games (remove only)
Prerequisites for SSDT  (Version: 11.0.2100.60)
Price Check by AOL (Version: 1.11.2.1)
QuickBooks (Version: 21.0.4003.904)
QuickBooks Pro 2011 (Version: 21.0.4003.904)
QuickTime (Version: 7.71.80.42)
Realtek Ethernet Controller Driver For Windows Vista and Later (Version: 1.00.0009)
Realtek High Definition Audio Driver (Version: 6.0.1.5919)
Revo Uninstaller 1.94 (Version: 1.94)
Season Match 2
Skype Click to Call (Version: 6.7.12055)
Skype™ 6.3 (Version: 6.3.107)
Suite Shared Configuration CS4 (Version: 1.0)
Swag Bucks Toolbar (Version: 6.8.5.1)
swMSM (Version: 12.0.0.1)
UltraVnc (Version: 1.0.9.62)
Unity Web Player (Version: )
Update for  (KB2504637) (Version: 1)
WCF RIA Services V1.0 SP2 (Version: 4.1.61829.0)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
WinPatrol (Version: 25.6.2012.1)
WinRAR archiver
Wonderland Buddy - Pogo Version 1.6
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 8079.05 MB
Available physical RAM: 5833.92 MB
Total Pagefile: 16156.3 MB
Available Pagefile: 13750.74 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (WIN7) (Fixed) (Total:921.51 GB) (Free:801.3 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DAVINCIHD
 
Administrator            Damien Walker            Guest                    
Nikita BigBank           
 
 
**** End of log ****


#7 hamluis

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Posted 02 June 2013 - 02:18 PM

Hmmm...the obvious is a problem with Quickbooks and your hosts file.

 

The not-so-obvious is that ComboFix has been run on this system by someone, in the past, if the dates can be believed.  That may explain your hosts problem, it may not explain anything...I cannot say.

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#8 sflatechguy

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Posted 02 June 2013 - 02:18 PM

Part of the problem may be here: "The following boot-start or system-start driver(s) failed to load: TfFsMon TfSysMon"

Did you have ThreatFire antivirus software loaded on your computer at some point? I don't see it installed now. You can download the removal tool here: http://www.threatfire.com/files/removethreatfire and use it to remove those last traces of the program.

I also see you used ComboFix at some point, but I don't see it installed. Were you having virus issues at stome point. Your Microsoft Security Essentials is also having problems loading the latest signature files. You can try forcing an update by following these directions: http://www.microsoft.com/security/portal/definitions/howtomse.aspx



#9 ImmaNoob

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Posted 03 June 2013 - 07:29 AM

Yes, a while back I had a ZeroAccess Rootkit infection, was logged in under DumbBlonde then, but couldn't log in under that name, pw didn't work and no idea what email I had used for that account. I thought I removed everything as instructed the last time. Nut here is the screen shot:

Operating System
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 650 @ 3.20GHz 47 °C
Clarkdale 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASUSTeK Computer INC. CG5275 (LGA1156) 38 °C
Graphics
SyncMaster (800x600@60Hz)
Intel HD Graphics (ASUStek Computer Inc)
Hard Drives
932GB Seagate ST31000528AS ATA Device (SATA) 39 °C
Optical Drives
HL-DT-ST DVDRAM GH40N ATA Device
MagicISO Virtual DVD-ROM0000
HP DVD Writer 1270t ATA Device
YMAX magicJack USB Device
Audio
Realtek High Definition Audio


#10 hamluis

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Posted 03 June 2013 - 11:50 AM

Do you mean that you had a topic in the Malware Removal Logs forum here?

 

Do you recall who assisted you with your malware problem?

 

I don't see any history under the DumbBlonde membername.

 

When did all this take place, please?

 

Louis



#11 ImmaNoob

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Posted 03 June 2013 - 07:35 PM

Hi Louis,

The guy who helped me then was from puerto Rico, lived there as well. He was good and I didn't have no further issues. I recently did make some changes to my computer to prevent my son from visiting certain sites and downloads. I did that through Windows Family Security, and I noticed 2 days ago that when he logs on it asks for permission to access the Graphics card, so if he x's it out that is when the problem starts, not sure how I can fix that

#12 ImmaNoob

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Posted 04 June 2013 - 08:41 AM

I think I found the problem, I am missing the BITS in my services, it appears that I had 57 important Windows Updates, but they would not install. It advised me to check my BITS, but it wasn't there. I ran Microsoft Fix It, but that gave me the same error.



#13 jkostar

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Posted 04 June 2013 - 10:31 AM

Was the moderator Gringo? I see him work on a lot of virus issues. If you had a rootkit on this pc, there may be other factors causing this as well. Even though you may have removed the rootkit, I always suggest a operating system reinstall after a root kit is found.


 

 

 


#14 ImmaNoob

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Posted 04 June 2013 - 12:44 PM

Was the moderator Gringo? I see him work on a lot of virus issues. If you had a rootkit on this pc, there may be other factors causing this as well. Even though you may have removed the rootkit, I always suggest a operating system reinstall after a root kit is found.

Yup, Gringo was the one who helped me he is great :). But as I said before this was a long time ago.



#15 ImmaNoob

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Posted 04 June 2013 - 12:50 PM

Now I found my old login as well it is ImmaNoob......geesh I'm such a noob






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