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Lost Internet connection


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#1 cjeweler

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Posted 31 May 2013 - 02:52 PM

Am rewriting this as I lost the first draft attempting to navigate back from preview when I notice I am not  to add images on this with the photo icon above.  

 

 

At this point I can't get the computer to connect to internet.

The computer is a HP workstation xw4600, x64 2 cpu 3.0 GHZ, 3000 MHZ, 2 core  windows 7

 

First issue, a boot interruption with a message about the system clock F1 continued the boot and the clock time was right. Comes up on start up now.

Second issue-  a sight would not play video,  I closed it and opened- same.

Next some sights came up unavailable. I primarily use chrome.  I tried firefox and explorer.

I tried checked my connection in the control panel seem connected.  ran trouble shooter which came back and comes back with unexpected error message- can't continue and error code 0x8030113

unplugged and replugged from modem same result. I have unplugged backed up and now am asking for guidance and help.

This computer is wired to wireless router,  Other computers and phones work off this wirelessly. 

 

thanks chris


Edited by hamluis, 31 May 2013 - 05:36 PM.
Moved from Am I Infected to Win 7 - Hamluis.


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#2 dicke

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Posted 31 May 2013 - 07:31 PM

Hi,

Have you checked out your NIC? Latest drivers, etc? Does the vendor offer a diagnostic program for it? If you have a NIC that you can swap for the current one, see if that makes a difference.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 hamluis

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Posted 01 June 2013 - 11:30 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Louis



#4 sflatechguy

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Posted 01 June 2013 - 11:37 AM

The fact that the boot interrupted to prompt you about the system time may indicate your CMOS battery died. You may need to go into the BIOS and check to see all your settings are correct. You may also need to go into the computer and make sure your time, time zone and year are all correct.

Further info here; http://answers.microsoft.com/en-us/windows/forum/windows_7-system/what-does-the-error-code-0x80300113-mean-in/1f37759a-9c5c-e011-8dfc-68b599b31bf5



#5 cjeweler

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Posted 03 June 2013 - 07:53 PM

Sorry to be slow with this requested log.  computer in question is home and not connected so must carry  tasks from work (connected) to home,,,  
thanks 
c
 
MiniToolBox by Farbar  Version:21-04-2013
Ran by cgreen (administrator) on 01-06-2124 at 18:48:09
Running from "C:\Users\cgreen\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2012-03-31 13:27:07.938
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-31 13:27:07.906
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-31 13:22:17.364
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-31 13:22:17.325
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-31 13:22:02.691
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-31 13:22:02.655
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat XI Pro (Version: 11.0)
Adobe Acrobat XI Pro (Version: 11.0.02)
Adobe AIR (Version: 3.4.0.2540)
Adobe Content Viewer (Version: 1.4.0)
Adobe Creative Cloud Connection (Version: 1.0.223.0)
Adobe Download Assistant (Version: 1.0.5)
Adobe Edge Animate (Version: 1.0.1)
Adobe Flash Player 10 Plugin (Version: 10.2.153.1)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Flash Professional CS6 (Version: 12.0)
Adobe Help Manager (Version: 4.0.244)
Adobe Illustrator CS6 (Version: 16.0)
Adobe InDesign CS6 (Version: 8.0)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Story (Version: 1.0.571)
Adobe SVG Viewer 3.0 (Version:  3.0)
Adobe Touch App Plugins (Version: 1.0)
Adobe Widget Browser (Version: 2.0 Build 230)
Adobe Widget Browser (Version: 2.0.230)
AntiLogger SDK version 1.5.6.849 (Version: 1.5.6.849)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Bing Bar (Version: 7.1.361.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
Cisco Connect (Version: 1.3.11006.1)
Constant Guard Protection Suite (Version: 1.13.506.2)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Detroit Iron Information Systems 2.0
File Uploader (Version: 1.2.5)
Google Chrome (Version: 27.0.1453.94)
HP LaserJet P1000 series
HP Officejet 6100 Basic Device Software (Version: 25.0.617.0)
HP Officejet 6100 Help (Version: 140.0.2.2)
HP Officejet 6100 Product Improvement Study (Version: 25.0.617.0)
HP Photo Creations (Version: 1.0.0.9572)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
hppMSRedist (Version: 1.00.0000)
hppusgP1000 (Version: 1.1.0.1)
HPSSupply (Version: 2.1.1.0000)
iCloud (Version: 2.1.2.8)
iTunes (Version: 11.0.2.26)
Java 7 Update 13 (Version: 7.0.130)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 37 (Version: 6.0.370)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MrvlUsgTracking (Version: 1.0.7)
MrvlUsgTracking64 (Version: 1.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nikon Message Center (Version: 0.92.000)
Nikon Message Center 2 (Version: 2.0.1)
Nikon Transfer (Version: 1.5.3)
Norton Security Suite (Version: 20.3.1.22)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA nView Desktop Manager (Version: 6.14.10.13527)
NVIDIA Performance Drivers (Version: 2.2.5.0)
Pandora (Version: 2.0.7)
PDF Settings CS6 (Version: 11.0)
Picture Control Utility (Version: 1.2.2)
PVSonyDll (Version: 1.00.0001)
PxMergeModule (Version: 1.00.0000)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver
Safari (Version: 5.34.57.2)
ScanSoft PaperPort Viewer 7.0
Snagit 11 (Version: 11.0.0)
Spotify (Version: 0.8.8.450.gd9413516)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
ViewNX 2 (Version: 2.1.2)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 4079.37 MB
Available physical RAM: 1813.47 MB
Total Pagefile: 8156.93 MB
Available Pagefile: 5067.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.61 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.88 GB) (Free:135.87 GB) NTFS
3 Drive f: (STORE N GO) (Removable) (Total:14.91 GB) (Free:12.81 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\CGREEN-PC
 
Administrator            cgreen                   Guest                    
 
 
**** End of log ****


#6 sflatechguy

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Posted 03 June 2013 - 08:06 PM

Those code integrity errors for your Apple Mobile Device USB driver indicate there is a problem with the hash for that file, which means the computer can't verify that the version on your system is in fact the one that should be installed. That might be due to a hardware or software change, or to malware. If you haven't made any recent changes or additions to your computer system, either hardware or software, I'd say a full system antivirus scan is in order.



#7 cjeweler

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Posted 05 June 2013 - 12:59 PM

Should I be waiting for a response from the moderator who asked me to post the log?



#8 hamluis

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Posted 05 June 2013 - 01:06 PM

No...many members here have more knowledge than I...and the request for data (if you look at the data provided) is just a basic thing that I believe should be done before spouting theories of what is and what is not...with your system.

 

You seem to be in good hands :).

 

Louis



#9 cjeweler

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Posted 05 June 2013 - 07:17 PM

I have Norton with Comcast- but because internet is not connected it is acting weird as well.  Got any suggestions as a way to proceed?



#10 sflatechguy

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Posted 05 June 2013 - 08:13 PM

Can you be more specific about what is acting weird? Are you unable to run a Norton scan on your computer? Did you disconnect the Internet, or is your computer just not connecting?

If you are getting any error messages, please include details on what programs were running when the error appeared, and what the error messages stated, including any error codes.






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