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Virus (computer illiterate)


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3 replies to this topic

#1 kkennedy881

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Posted 30 May 2013 - 06:01 PM

My boyfriends computer randomly starts playing music (scares me to death while watching scary movies at night) when no one is touching it. I ran an AVG scan the other day and it says that I have two trojan viruses in the recylcing bin but that they cant be removed. I have an exterenal hard drive so I have almost everything backed up on there but I think I gave him the virus and I need to fix it for him :/

*Moderator Edit: Moved topic from Windows 7 to the appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 30 May 2013 - 07:10 PM.


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#2 tdh516

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Posted 30 May 2013 - 11:28 PM

Try another Virus removal software

I recommend trying Avast's Boot Scan

http://www.schmahl.net/avastbootscan.php is how to run an Avast boot scan.

Download avast from here http://www.avast.com/en-au/index



#3 noknojon

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Posted 30 May 2013 - 11:55 PM

Hello kkennedy -

Please wait on doing any of the items posted above for now, we need more information -

Are you posting from the problem computer at this time, or are you using another computer ??

We need to start on the problem computer -

 

Download Screen317Security Check from Here and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt;
* Please Copy / Paste the contents of that document back here.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE (or a similar file) access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.

 

 

Please download MiniToolBox to desktop and run it.

Checkmark following boxes:
* Report IE Proxy Settings
* Report FF Proxy Settings
* List content of Hosts
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size

Click Go and post the result.txt

 

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

 

Thank You -



#4 ComputerTechGuy

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Posted 31 May 2013 - 04:56 AM

Good Advice Above Complete this and we can move forward.

 

Also as an adition scan with eset online scaner Here

 

let us know the results.

 

Kind Regards

 

ComputerTechGuy






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