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Another one bites the dust- think the infection is gone but computer still buggy


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#1 ruddyidiot

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Posted 30 May 2013 - 10:00 AM

Hello there.

 

So I managed to get some sort of virus after trying to install what I thought was a codec for windows media player, what's really annoying is I scanned the file with Avast and it said no threat detected... anyway, so I got infected and started noticing my computer doing some weird things. Every time I used the internet it would flag up with a bazillion avast notices, that would try and block any webpage I was on.

 

I used some of my own initiative and downloaded a bunch of antivirus / anti malware programs. Think I have killed off the infection but my computer is still bugged.

 

3 major problems I've run into  are,

 

1) Can't get windows defender to turn on at all, when I go to services it just says , WinDefend and in the description, <failed to read Description. Error CodeL 5>, when I try and start the service it says, 'Windows could not start the WinDefend service on Local Computer. Error 5: Access is denied.

 

2) Trying to run the sfc /scannow through cmd I get to 91% and the scan stops and says, 'Windows Resource Protection could not preform the requested operation'

 

3) Whenever I try to download a file through chrome or IE I get a message that says the file contained a virus and was stopped. So yeah, basically I can't download anything through these two browsers. 

 

I imagine I need to re install windows, but before I do that I wanted to see if anyone can offer their help or expert advice in helping fix my problems. Whatever help you can give at this point I would be extremely grateful for.

 

Thank you,

 

Tom

 

 



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#2 mr.meyer

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Posted 30 May 2013 - 10:42 AM

Tom,

 

Wouldn't this be a good time to restore your backup image?



#3 ruddyidiot

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Posted 30 May 2013 - 10:51 AM

Unfortunately I don't have one :/

 

You're talking about system restore right?



#4 mr.meyer

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Posted 30 May 2013 - 10:59 AM

No, talking about an image you created, when your computer was up and running good. I create one at least once a week. Make a complete Image of drive C that is an exact copy. then when worst comes to worst, you can just restore that image and all is well. I use TeraByte Unlimited, paid about $30 about 7 or 8 years ago, Terabyteunlimited.com


Edited by mr.meyer, 30 May 2013 - 11:03 AM.


#5 ruddyidiot

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Posted 30 May 2013 - 11:09 AM

Ah right. Well unfortunately I've not done that either. I know, it's really bad of me to have done either, like everyone else in the same boat I just didn't expect to ever get infected.






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