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Macbook Pro has Gozi Trojan Virus - Detected by university's internet system


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#1 student83

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Posted 29 May 2013 - 07:24 PM

Hello,

 

I was trying to use the internet on my Macbook Pro at my university, but the university's internet service informed me that my computer is infected with the Gozi Trojan Virus. It went undetected by McAfee, which I just ran again today. I tried to download DDS as suggested, but since I have a Mac, I didn't get a download popup box, and every time I try to open it, a message appears "There is no default application specified to open the document dds.com." I would appreciate any help! Thanks!

 

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#3 student83

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Posted 03 June 2013 - 08:13 PM

I still need help. I have not done anything to solve this problem. I do not have a DDS log because DDS wouldn't download properly on my Mac. I do not have an original Windows CD because I have a Mac.

 

Thanks for your help!



#4 myrti

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Posted 07 June 2013 - 07:41 AM

Hi,

 

what browser do you use and do you have any other operating system beside the Mac one on your MacBook?

 

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myrti


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#5 student83

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Posted 07 June 2013 - 08:50 AM

I use both Firefox and Safari. I only have the Mac operating system.



#6 myrti

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Posted 07 June 2013 - 09:03 AM

Hi,

 

please download https://addons.mozilla.org/en-us/firefox/addon/extension-list-dumper/ and install it into Firefox. Restart firefox and click on Tools and then Addons. There you should now see a button "Dump List" (either in the top right or bottom left, depending on the Firefox version you have).

Select Version Number, ID and Description and click on "copy to clipboard". Then paste it into your next reply.

 

regards

myrti


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#7 student83

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Posted 07 June 2013 - 09:16 AM

I followed the steps and this is what I got?

 

- Extension List Dumper 1.15.2
    extensionlistdumper@sogame.cat
    Dumps a list of the installed extensions.



#8 myrti

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Posted 07 June 2013 - 01:33 PM

Hi,

is that the only account you have on the macbook? If not, could you please repeat the procedure with the other accounts too.

Do you use bootcamp at all?

Do you know how to view extensions in safari, are there any unusual ones you notice?

regards myrti

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#9 student83

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Posted 07 June 2013 - 02:47 PM

Yes, it's the only account. I don't use bootcamp. When I tried looking at extensions on safari, I didn't see anything at all.



#10 myrti

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Posted 08 June 2013 - 03:38 AM

Hi,

ok, Can you please repeat the steps for Firefox with the plugins instead of the extensions and give me that list? Has anybody else visited you and used your internet connection recently?

What version of Mac OS do you have?

Is it possible your IT department made a mistake?

regards
myrti

Edited by myrti, 08 June 2013 - 03:39 AM.

is that a bird?  a plane? nooo it's the flying blueberry!

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#11 student83

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Posted 08 June 2013 - 02:08 PM

It wouldn't let me check the box for ID, but here's the other plugin information. I still can't use the internet connection at school because a notice pops up that they've detected Gozi Trojan Virus on my computer. No one has visited and used our internet connection - it's password protected.

 

- Facebook Video Calling Plugin  1.2.0.157
    Facebook Video Calling by Skype
- Java Applet Plug-in 14.1.0
    Displays Java applet content, or a placeholder if Java is not installed.
- QuickTime Plug-in 7.7.1 7.7.1
    The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime>QuickTime</A> Web site.
- SharePoint Browser Plug-in 14.3.2
    Microsoft Office for Mac SharePoint Browser Plug-in
- Shockwave Flash 11.7.700.203
    Shockwave Flash 11.7 r700



#12 myrti

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Posted 09 June 2013 - 05:13 AM

Hi,

have they given you any steps to follow? It is possible that you're being blocked until you contact them for information/tell them you're clean.

Does the pop up appear before you open the browser or after? If you don't open your browser at all (because that's where the infection most likely will hide if it is present), can you connect to skype or with your mail program?

If you can connect with skype, but not with firefox, please try to start firefox in safe mode as explained in these instructions: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

regards
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#13 student83

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Posted 11 June 2013 - 03:01 PM

Hi,

 

They have not given me any steps to follow. The pop up only appears after I try to open my internet. I think I can connect still to my email program, but I'll check that tomorrow when I'm at school.

 

Are there any symptoms of this virus that I should have noticed?



#14 myrti

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Posted 11 June 2013 - 04:05 PM

Hi,

I'm suspecting it is a firefox extension, I'm finding very little information on this infection actually infecting Macs at all, though I do know of a few other infections that could successfully launch themselves on a Mac, usually also as browser extensions.
I doubt you really have this specific virus, but it's possibly that you have something that is causing similar traffic and is mistaken as gozi (or that your IT made a mistake).
Gozi itself is an infection that tries to steal credit card information and tan's by popping up with requests to enter a tan to confirm your account when visitng a banking site. It currently installs itself also into the MBR and primarily targets Internet Explorer, which you don't have and which probably wouldn't act as expected on a Mac for the infection to work anyways.

Did you try running Firefox in safe-mode? Did you get the warning?

regards
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#15 student83

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Posted 12 June 2013 - 05:17 PM

Hi,

 

I am able to access my email program and skype, but not mozilla or safari. I tried running Firefox in safe-mode, and I didn't get the warning, but the page wouldn't load at all. I don't think it could connect.






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